10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 36,171 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2014 Ram 2500. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the mechanic reset the check engine warning light. The contact proceeded to drive the vehicle to the residence. The contact stated that while driving, the gear shifter independently shifted from drive to neutral. The contact noticed a metallic clicking sound that came from the engine compartment. The contact stopped and parked the vehicle into a nearby parking lot. The contact turned the vehicle off and restarted the vehicle and was able to shift the gear shifter into drive. However, the contact continued to notice the clicking sound. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,000.
- Santee, CA, USA
The contact owns a 2014 Ram 2500. The contact stated that the transmission seized, and the gear shifter was stuck in park(P). No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.
- Petersburg, WV, USA
The contact owns a 2014 Ram 2500. The contact stated while her husband was driving approximately 40 MPH, the transmission shifted independently into neutral(N). The contact stated there was no warning light illuminated. The driver was able to park on the side of the road and shifted the vehicle into park(P). The contact stated then experienced the failure within 20 minutes. The contact stated that her husband was able to continue driving to his destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 51,700.
- Conifer, CO, USA
When putting the truck in Gear to go in reverse, the gear shifter on the steering column came loose from the column and fell out. This exposed the column and it was found that an aluminum bracket holding the gear shift had broken in half. Truck could not be put in park to shut off engine.
- Travelers Rest , SC, USA
The part that failed the first time was transmission module. We were 12-13 hrs from home when 2500 tried to engage 4wd while truck was moving approx 55 mph. While pulling horse trailer. It tried to engage 3 times during repetitive stops along narrow highway. Truck was making loud grinding noise during the attempts to engage 4wd while moving. Truck failure on highway with NO shoulder with NO option but to stop put whole rig in danger of collision. After internet research we pulled appropriate fuse & drove into park. Upon return home 2500 was driven to Russell Barnett Dodge for inspection and repair. Cost to us $721.05 due to no warranty. 4wd service lite appeared while trying to engage. After repair, and approx 200 miles later during an out of state trip pulling horse trailer, the 2500 service lite appeared, and the truck tried to engage 4wd at 65 mph on interstate highway with the same noise. Again pulled fuse and continued trip. We have logged each event with Ram corporate and obtained case numbers. They did not feel this was a safety issue, was not covered under warranty, and our responsibility. So the first repair did NOT work and failed again 2nd time. Ram still would not cover repair & dealer repair shop is saying it-??s a different module. But all symptoms were identical from first event. We feel this is a safety issue - on highways pulling a trailer and potentially becoming a moving obstacle for other drivers if the truck had engaged 4wd at high speed.
- Gurley, AL, USA
The contact's parents owns a 2014 Ram 2500. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact stated that the vehicle was restarted and resumed normal operation. The contact had taken the vehicle to northwest Jeep Chrysler Dodge Ram (10600 sw canyon rd, beaverton, or 97005) on multiple occasions where the transmission mount and transmission were replaced. Despite the repairs, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 74,000.
- Beaverton, OR, USA
Transmission 68rfe loses power due to the accumulator retention plates screws becoming loose, falling into the oil pan which results in the accumulator retention plate to deform and the pistons to dislodge resulting in immediate power loss. This occurred while driving in traffic at 50 mph requiring me to take evasive action to avoid collisions with other commuters.
- Waddell, AZ, USA
This is third time reporting/asking for assistance...... please reference to case # 11348377 from about 7 August and reference to case number 11352009 filed this month. I have received zero feedback on this matter and would like to know why ? furthermore, I have researched on the NHTSA web site for similar problems related to my 2 previous attempts to reach you. From 2014 - 2018 model year, there were numerous complaints filed with NHTSA regarding premature transmission failure on Ram 2500/3500 trucks with the 68rfe transmission. And 3-4 months ago, a recall was issued....20V043000 addressing the same problems that I experienced with my truck, a 2014 Ram 2500 with 68rfe. I asked for support in that you engage with Ram about these failures that I and other have reported on your web site. Furthermore, am hoping you folks are not gullible enough to believe Ram on current recall that says transmission fluid can come out of the dipstick tube and the corrective action is to replace the seperator plate in the valve body !!! while the engine is running, oil will continue to cycle thru transmission and cooler...... highly unlikely it will come out of dipstick tube because the seperator plate gasket failed. What is most likely to happen is what I experienced, that when the seperator plate failed, hydraulic pressure is suddenly lost at certain vales in the valve body simultaneously routing hydraulic pressure where its not supposed to go resulting in accumulator piston failure and eventually complete valve body failure resulting in total transmission failure. Please don't allow Ram to " bs " you by saying oil will come out of the dipstick tube and why then I ask, per the recall letter, this has nothing to do with re-programming the PCM ! my transmission failure occured while driving at about 30 mph when without warning, threw multiple dtc's. I need help from you !!!
- Colorado Springs, CO, USA
I was driving and stop and a stop light. Then I started to go and had heard and felt an impact feeling with engine reving and not going anywhere. All I heard was whining. Also there was no movement in any gears. I go push car from any gear.!took to a shop and they said could be a factory defect. The spindales on transfer case and transmission output shaft wore down with rust and water. So far cost is 1900 of repairs. Need to be fixed asap
- Modesto, CA, USA
Please refer to tracking number 11348377, you assigned that to my original complaint with no feedback or updates. Now you have issued recall number 20V043000 which addresses the exact same problem in my initial complaint/concern. The real problem that Ram wont tell you is that when the seperator plate in valve body fails, the hydraulic pressure goes places its not supposed to causing accumulator pistons to activate at wrong times causing catastrophic failure as I experienced while driving at only 57K miles. As I previously stated in original complaint, this faulty plate in valve body has existed for many years with numerous costs from many customers. It is my opinion that I highly recommend you folks engage with Ram and justify extending this recall to at least the 2014 model year with repair cost reimbursed to original owners. This failure lead to a cost of $4700 including warranty that I should not have had to pay had Ram been more consumer minded all these years. Perhaps not enough people have complained about this particular problem but this definitely needs more attention applicable back to the 2014 model year if not earlier. Thank you
- Colorado Springs, CO, USA
Unable to shift from park to reverse
- Modesto, CA, USA
Vehicle has 57K miles and transmission achieved complete failure. Traveling at about 35mph, going straight in city traffic and mil light came on, initial code read showed 3 faults in transmission. Specific diagnosis was grim and final diagnosis by transmission clinic validated total transmission failure. This vehicle was purchased new on July 14 2014 and has been meticulously maintained per owners manual during warranty period. Internet research found numerous articles about the 68rfe transmission having a poorly designed valve body that allows high pressure fluid to be routed to multiple clutches simultaneously resulting in catastrophic failure that I experienced. I have no doubt that based on this generation of 68rfe transmission, that Ram was fully aware of potential defects/failure yet has taken no action to initiate inspections and/or repairs and request that the NHTSA initiate contact with Ram and discuss this matter. Repairs are in progress at " transmission clinic " in Colorado springs, Colorado 3875 interpark dr, 719-471-0777 with an estimated cost of $4500.
- Colorado Springs, CO, USA
The contact owns a 2014 Ram 2500. The contact stated that while driving approximately 70 mph, the vehicle shifted to fourth gear and the gear ceased with the check engine warning light illuminated. The contact retrieved dtc code: P0750 (lr solenoid circuit fault). The dealer was not contacted. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 57,325.
- Chino, CA, USA
Started up my truck to go to town, engine came on about 5 min in the drive so I took it straight to O'reillys where they did the scan and the computer said misfire in cylinder 3. so we changed the spark plugs and took it back to reset the light, started it back up and light came on again with same explanation. So we parked the vehicle until we could find what was going on, talked to a mechanic and he said probably the cam/lifter problem, he looked at the vehicle seen I had a dropped valve seat(very odd for just starting up a vehicle) so we called Dodge and they insisted they had to diagnosis it so we paid a towing company to haul it to them. Dodge called me back and said dropped valve seat but also cam/lifters need replaced. I dont see how Dodge can just say it's on you to fix with this many vehicle owners all having the same problem. This is expensive fixes but not only that I have a truck with a loan payment that I cannot drive till it's fixed.
- Freeman, MO, USA
Driving in my neighborhood about 20 mph coming up to a stop sign hear this howling noise if you will. Then when I hear it instantly something grabbed and locked and stopped me! I've been having issues with my transmission slipping, well not slipping but between gears. Like the rpms were going up but nothing was moving. I'm not talking about the RPM gauge on the truck going up, it's just a rev up sound. Then will catch and go I'm guessing it's all with the transmission. I'm just glad I was only doing 20 mph instead of hwy speed when it locked
- Woodstock, GA, USA
The contact owns a 2014 Ram 2500. The contact stated that the transmission line leaked transmission fluid without warning. The contact took the vehicle to vaughn motors (318-346-6367, located at 1102 nw main St, bunkie, la 71322) where it was diagnosed that the bracket fractured that held the frame in the transmission on the front passenger wheel. The technician stated that the frame needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 70,500.
- Bunkie, LA, USA
On December 21st, 2018 I took my truck to a car wash. Following the initial cleaning the attendant placed the truck in neutral, exited the truck, engaged the track mechanism and walked back to the next truck in line. I was in the glassed in area watching. Without warning the truck went to full throttle racing through the car wash tunnel and hitting a Toyota van waiting to be moved to the next cleaning point. I watched as the attendant tried to race down the tunnel after the truck. Just as the truck struck the van he entered and put the truck in park. The engine slowed from full throttle to what appeared to be normal. I filed a complaint with Chrysler. They had a third party run a diagnostic program on my truck. They sent the information to Chrysler engineers. I received a phone call telling me Chrysler was not responsible for the incident. I have written them again telling them I thought their investigation was incomplete since they spoke to no one on staff at the car wash or review the video of the event. They implied the problem was caused by after market mats. Since I was present and observed the incident, I am not satisfied with that explanation and have asked them to state to me in writing my truck is safe to drive. I do not anticipate that happening as I believe they are playing a classic game of cya. There is a video of the event as it happened.
- Clayton, NC, USA
The output shaft for transfer case has broken 2 times both with 20K miles on the truck there are numerous recalls but does not show this year and it needs fixed first time I had 18000 miles on the truck going 35 mph the 2nd time I had 40000 miles going around 25mph
- Wardensville, WV, USA
I have been receiving a fault code on my truck for "electronic throttle control" I take it to an auto parts store and dealership to only be told no codes are present, even when they see the light on the dash. Since having the code pop up my fuel consumption has increased drastically. My avg mpg went from 14.6mpg to 10.2mpg, with the same driving conditions and same route that I have driven the last 4 years. I have had both the dealership and auto parts store clear the codes that are present, the light goes out. But will return within minutes of driving. But yet no fault codes for it specifically. I have searched the net for this issue and have found several articles on multiple Dodge, Ram and crystler vehicles doing this same issue with the dealership telling them the same thing. For me to be consuming a larger amount of fuel with driving the same route and conditions this has to be doing something drastic and damaging to the emission and engine.
- Danville, WV, USA
- Thornton, CO, USA