2nd time in 11 months wrist pins created a knocking and created need to replace engine with new engine. Truck had 50,000 miles on it this year and approx. 25,000 mile in 2016 when 1st engine blew due to wrist pins. This issue has created a safety issue when pulling our 8,500 # fifth wheel in mountainous regions due to probable engine failure on steep inclines. Chrysler did not reimburse us for all costs incurred due to engine failure. We have 2 separate case numbers for each engine failure #31935958 and #29708254 on our 2014 Ram 2500 6.4 hemi. Chrysler has offered a 4-5% off dealer cost and rebates but 2 of the 3 dealers we spoke with on this stated they don't like participating in Dodge Buybacks due to the hassle and time constraints and each showed a different dealer invoice amount for the same truck and lowballed trade-in so as to avoid participating in the program. All 3 dealer noted we would have to come up with approx. $25,000 to trade into a diesel (our truck is paid off). Chrysler had issued a Service Bulletin on the wrist pin issue so they wouldn't be out millions of dollars with a recall.
Chrysler has not been helpful at all during this process and we strongly recommend you refrain from purchasing a Ram with the 6.4 hemi as it is a defective product. We would accept Chrysler getting serious on a trade for a Ram 2500 diesel.
Update from Aug 25, 2017: Reported issue to NHTSA as safety issue if engine seizes while pulling 5th wheel in mountains and systems fail.
Update from Aug 25, 2017: Chrysler refused to reimburse us for cancelled trip costs due to engine failure. Hotel costs, RV park reservation cancellation costs (12 each), food expense eating out in lieu of cooking at RV Parks and hotel costs (we continued on part of trip), points used for hotels (Chrysler stated points have no monetary value) and Chrysler refused to reimburse us for the room tax (Chrysler stated they don't pay taxes) cost us approximately $5,000.00 out of pocket.
2nd time in 11 months wrist pins created a knocking and created need to replace engine with new engine. Truck had 50,000 miles on it this year and approx. 25,000 mile in 2016 when 1st engine blew due to wrist pins. This issue has created a safety issue when pulling our 8,500 # fifth wheel in mountainous regions due to probable engine failure on steep inclines. Chrysler did not reimburse us for all costs incurred due to engine failure. We have 2 separate case numbers for each engine failure #31935958 and #29708254 on our 2014 Ram 2500 6.4 hemi. Chrysler has offered a 4-5% off dealer cost and rebates but 2 of the 3 dealers we spoke with on this stated they don't like participating in Dodge Buybacks due to the hassle and time constraints and each showed a different dealer invoice amount for the same truck and lowballed trade-in so as to avoid participating in the program. All 3 dealer noted we would have to come up with approx. $25,000 to trade into a diesel (our truck is paid off). Chrysler had issued a Service Bulletin on the wrist pin issue so they wouldn't be out millions of dollars with a recall.
Chrysler has not been helpful at all during this process and we strongly recommend you refrain from purchasing a Ram with the 6.4 hemi as it is a defective product. We would accept Chrysler getting serious on a trade for a Ram 2500 diesel.
Update from Aug 25, 2017: Reported issue to NHTSA as safety issue if engine seizes while pulling 5th wheel in mountains and systems fail.
Update from Aug 25, 2017: Chrysler refused to reimburse us for cancelled trip costs due to engine failure. Hotel costs, RV park reservation cancellation costs (12 each), food expense eating out in lieu of cooking at RV Parks and hotel costs (we continued on part of trip), points used for hotels (Chrysler stated points have no monetary value) and Chrysler refused to reimburse us for the room tax (Chrysler stated they don't pay taxes) cost us approximately $5,000.00 out of pocket.
- Jim H., Scottsdale, US