10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 13,461 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I have two outstanding recalls on my truck. The diesel water pump recall and the brake transmission shift interlock both of these recalls were issued in 2017 and neither has a remedy.
- South Lake Tahoe, CA, USA
The contact owns a 2016 Ram 2500. The contact received notification of NHTSA campaign number: 17V562000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the local dealer (haddad Dodge Ram, 3000 harris rd, bakersfield, ca 93313, (661) 527-4315) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Bakersffiled, CA, USA
Multiple recalls open, dealer unable to fix due to parts unavailability. Result in customers driving unsafe vehicles.
- Bothell, WA, USA
I have two recalls on this truck,17V-562 and 17V-821. One dating back to September 2017 and just received 17V-821. Both recalls say the remedy for this condition is not currently available, and both are safety issues, fca sends out recalls and then does nothing! are you aware of this, is there nothing you can do. This is totally unacceptable!
- Camp Verde, AZ, USA
The contact owns a 2016 Ram 2500. The contact stated that NHTSA campaign numbers: 17V562000 (engine and engine cooling) and 17V821000 (power train) exceeded a reasonable amount of time for the repair. The dealer (lithia Chrysler Dodge of tri-cities, 7171 w canal dr, kennewick, wa 99336) stated that the parts were unavailable for the repair. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Pasco, WA, USA
The contact owns a 2016 Ram 2500. The contact received notification of NHTSA campaign numbers: 17V562000 (engine and engine cooling) and 17V821000 (power train). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called billy craft Chrysler Dodge Jeep Ram at (434) 845-3456 (located at 2630 lakeside dr, lynchburg, va 24501) and was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Amherst, VA, USA
The contact owns a 2016 Ram 2500. The contact received notification of NHTSA campaign numbers: 17V562000 (engine and engine cooling) and 17V821000 (power train). The parts needed for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to moss brothers Chrysler of riverside (8151 auto dr, riverside, ca 92504, (951) 688-6200), but the parts were not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Ontario, CA, USA
The contact owns a 2016 Ram 2500. The contact received notification of NHTSA campaign number: 17V562000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (reno Dodge Ram, 700 kietzke lane, reno, nc 89502) and was notified that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Reno, NV, USA
The contact owns a 2016 Ram 2500. The contact received notification of NHTSA campaign number: 17V562000 (engine and engine cooling). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over six months ago. The dealer (West hill Chrysler Jeep Dodge, 900 w hills blvd, bremerton, wa 98312) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The VIN was invalid. The contact had not experienced a failure.
- Port Orchard, WA, USA
I recently received a notice of recall on my truck, regarding the potential for the water pump to fail, causing an engine compartment fire. However, there is currently no fix for the problem. I am very concerned because, not only do I drive it every day to work, it is our traveling truck and we use it to haul our large 5th wheel trailer. The potential for an engine compartment fire to occur while driving, or while we're hauling the trailer, is quite scary. A fix for this issue needs to be determined quickly.
- Mount Pleasant, TX, USA
Dead pedal, when driving I.e.: in traffic with on again off again pedal I notice a brief period of "dead pedal " where there is no response. This has occurred more than once.
- Colorado Springs, CO, USA
I feel I my complain is on par with so many others with a newer Ram diesel. The dead pedal. I have nearly been hit more than 5 times now on several....several occasions due to no immediate acceleration at a light crossing an intersection, or going on the highway, switching lanes and trying to accelerate again. The delay in throttle response is the worst I have ever seen in a vehicle. My wife refuse to drive my "new" truck with our kids for this reason. I had my local dealer check it out and they said its normal to have such a bad delay, even said "Dodge dropped the ball on this one". I have had friends and family comment on how bad the delay/lag is! I am very disheartened by this to the point that I am now pricing out a 2017 F-350. We are purchasing a new toy hauler and in no way would I hook it to my 2016 Ram diesel due to the throttle delay/lag. This is my 4th Dodge truck and to switch brands has been a major issue for me. I test drove a new Ford F-250 (to be fair) and a F-350 dually and the take-off was insanely different. Shame on you Dodge for forcing me into this decision, but my family's safety is more important than brand loyalty. I hope this resonates with someone in a high enough position to actually do something about this, and not let me complaint just fall the wayside.
- Albuquerque, NM, USA
Dead accelerator pedal. If driving with steady pedal and let up on accelerator pedal and then step back on the accurate, the truck doesn't move/no response for 5-10 seconds, then the truck speeds off. Happens numerous times. Also if at a stop and need to have full power to get across a 4 lane highway/or make a rapid left turn, you are a sitting duck because the pedal doesn't respond.
- Las Vegas, NV, USA
This truck has excessive torque management. It can also be described as dead pedal. If you press the accelerator pedal you can expect a serious delay before any power is transmitted to the wheels and this problem is magnified if you have just applied throttle, let off and immediately need the vehicle to accelerate such as when merging or crossing traffic.
- Fairbanks, AK, USA
Driving on interstate 10 in traffic I went to accelerate to change lanes and my 2016 2500 the engine made a loud pop and lost all engine power. And didn't regain engine power for 3 seconds. It has done it several time since. It is a very scary feeling when your driving in heavy traffic. I do not get any codes or lights indicating a problem when this happens. Was told by dealer service manager that without any codes coming up that it would be impossible to find the problem.
- Jacksonville, FL, USA
Numerous times the diesel has stuttered and acted like it was going to die. This has happened several times. Was taken to sealer and was told there is nothing wrong with it. It is making weird noises while shifting and is now throwing a cel with the code P0421.
- Kingston, OH, USA
The contact owns a 2016 Ram 2500. While driving 55 mph, the engine stalled without warning. All the warning indicators illuminated after the failure occurred. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000. The VIN was not available.
- Worcester, MA, USA
Today I had a close call. Cruising empty, not towing, someone pulled out right in front of me on the highway. Got on the brakes. Had a good opening in the next lane. Pushed down on the gas peddle and started shifting lanes. The truck wouldn't accelerate, not even a little. After what seemed like 2-3 seconds it started to accelerate, and by then the car behind me was getting very close to my rear bumper. I didn't push the pedal to the floor but maybe I should have. Anyway, I'm going to the Dodge dealer and having a formal note put into my file about the problem. Have had the truck 2 weeks. Not happy and this could be very dangerous. I looked online and it seems this is a normal unfixed issue with these trucks, but seriously dangerous.
- Lacey, WA, USA
This is a big safety concern. My 2016 Ram has major throttle delay. It becomes a safety concern when I'm pulling out into traffic, let off the accelerator and get back on it and it waits 1.5 to 2 seconds before the computer receives the command to give throttle. I have had one instance where I was proceeding to change lanes on the interstate and give it throttle but it didn't respond and then I was a sitting duck because my brand new truck didn't want to wake up and go. This is a known problem that is very well complained about by many Ram owners and it's only a matter of time before this will get someone either hurt or killed as a result.
- Washington, DC, USA
- Longview, WA, USA