10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 12,145 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I had a safety recall V06 performed on my 2018 truck. Three local shops refused to do an alignment saying they can not perform the alignment without having a steering wheel misaligned. I find steering wheel misalignment to be a safety issue. In critical situations you don't have a reference where your wheels are straight. I it hard to comprehend that welding an adjustable part on steering would be an approved permanent remedy by NTHSA. These welds are rusting and prompt to crack.
- Fallbrook, CA, USA
The brake system and steering system are affected. Both are subject to open safety recalls that have not been fully resolved. The vehicle is available for inspection upon request. Unresolved brake and steering issues pose a serious safety risk, particularly when driving with my family. A failure or malfunction of either system could result in reduced stopping ability or loss of steering control, increasing the risk of an accident. Due to these unresolved safety concerns, I do not feel safe operating the vehicle. The issues are associated with acknowledged manufacturer recalls. However, my local dealership/manufacturing has failed to adequately respond or complete the necessary repairs, despite multiple attempts to address the problems. The vehicle has been presented to the dealership for recall-related concerns. No inspections by police or insurance representatives have occurred to date. Manufacturer involvement has been limited to customer service communications, without resolution. Symptoms include ongoing brake and steering concerns that prompted recall notifications. These issues have persisted despite recall availability and were present prior to my most recent attempts to obtain service. No effective corrective action has been completed.
- Burbank, CA, USA
Recall V06/NHTSA 19V-021. I bought my 2018 2500 Ram new in 2019. On 10-10-25 I put my first set of tires on it 37369 miles. After install of tires. I wanted an alignment.tech took truck to allignment rack and pulled it off real fast. Sales rep told me they could not do the alignment because the drag link was welded. I showed him the qr code in my owners manual which he scanned and said they dont weld on steering components and to take it to the dealer. I did feldman Dodge Ram and asked the rep. If Ram would replace it"? a mechanic was in the service area and said they only cut align and reweld them and that would be additional labor.thats what they did. My concern is how many times can the adjustment sleeve and nuts be cut ground and rewelded before the drag link fails and someone is hurt or killed?" hope not once. Ram customer service seems to be based in india now and are firm no replacment or even reimbursment for additional labor.please advise, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
- Brownstown, MI, USA
I get a message that states Service air ride suspension immediately. After reading several ram forms it seems this is a big problem with these trucks. My airbags are completely inflated. I have not taken to the dealer because most of the forms I read says ram is aware of the problem but hasn't issued a recall.
- Sheffield, AL, USA
Driving home from work, ABS and traction control light and warning started to go on and off nonstop every 2 seconds or so. No bumps on the road or excessive turning just a straight highway.. will contact dealer today for any recalls but I don-??t see any open.
- Hayward, CA, USA
track control and abs light on and no cruise control working
- Pointblank, TX, USA
Having problems with my ABS Module antilock brakes system, took my truck to Dealership, and there respond was this part was in back order and no recall, its being 5 months.my issue is for the Safety of my Family and myself on the Road, I dont want to have and accident and get somebody Hurt or worse, and my family Im very concern of Driving this truck every day. need MFG to correct this PROBLEM.
- Pasadena, TX, USA
Death wobble while driving south on 95 approaching 71 MPH.
- Lakeland, TN, USA
On 10/07/2022, I took the vehicle VIN number in reference for tire change at FIRESTONE Auto Care (440 S. Main St., Wichita, KS 67202-3720 - [316] 265-6659]). I also requested, wheels alignment and wheels/tire balance, and brake inspection. Upon those inspections, the technicians pointed out an IMPORTANT issue as follows: "IMPORTANT: This vehicle may be subject to a recall involving the toe adjuster. Search the internet for 'recall number 19V-021' for the latest information Under no circumstances should a weld from a recall repair be removed for any reason, including to perform an alignment. Removing the weld would remove a safety recall remedy that is currently in place., which would cause a serious vehicle safety issue. To adjust toe on a vehicle with a welded drag link in the WinToe procedure, choose 'select steering type' on the second tier of 'k-keys. Then, select the 'one tie rod' option. For more information, please reference TSB 19-001-19." The vehicle in reference has been mostly serviced at Davis-Moore (7675 E. Kellogg, Wichita, KS 67207 [316] 618-2268). This is the first time I took this vehicle to FIRESTONE who pointed out the above information. Please, let me know if this is a safety issue and, if it is, please take the necessary steps to enforce a solution to that issue. Thank you.
- Wichita, KS, USA
I was on vacation with my family and pulled over to the side of the road to get something from the back and the service abs electronic light came up. it was intermittently coming on and off. it really dampened our trip because i have been stranded with electrical issues in this truck before. my family was scared the brakes were going to fail and we reduced our trips into the mountain areas we had planned. being not fully trusting of this very expensive vehicle i thought would take me anywhere i need to go i tried to sell it back to the dealer, i signed all the sale paperwork feeling like today was the best deal and they wouldnt give me the same deal the next day. only to be told i needed to pick the truck back up because of the brake system hydraulic control and brake system module being not availiable. so long story short. they said i am stuck with this truck and this is not a recall issue. i cant find the parts, this is just out of warranty period, i do not feel safe driving this vehicle. i am actively searching and do see that probably thousands of owners have the same issues, hopefully i can get the updated part and resolve this issue.
- Spring Valley, CA, USA
The contact's family owns a 2018 Ram 2500. The contact stated that while driving at 48-55 MPH with the vehicle hitched to a tow trailer transporting a vehicle, the rear driver's side wheel inadvertently detached, rolled away, and crashed into the front end of a vehicle that was driving on the opposite direction. The contact engaged the trailer brakes and the vehicle brake pedal to stop his vehicle. The contact was able to veer to the side of the road. There were no injuries sustained. The contact stated as he was inspecting the rear driver's side wheel, he noticed that the wheel studs were missing. A police report was filed. The vehicle remained at the scene. The contact referenced NHTSA Campaign Number: 21V398000 (WHEELS). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 86,000. Consumer is providing a link to photos of the incident and photos taken after the incident of the exact studs that failed. In the photos the day of the incident, a mark on the asphalt can be seen where the bare rotor slid to a halt on the side of the road. The other pictures were taken after the ram had been towed and was sitting in a grass field for ~12 days. Consumer saved all the failed studs from the vehicle. Consumer stated will be replacing the rest of the studs from the vehicle and will be saving them to along with a record of which wheel they came from. Consumer has managed to recover the wheel itself, which does not have oblong hole damage.
- Taylors, SC, USA
Steering dang link, steering gear box has my steering throwing me all over the road. It's getting bad to almost causing wrecks and suspension is very bad. This has been getting really bad to the point of calling a lawyer
- Granbury, TX, USA
Regarding the Safety Recall V06 / NHTSA 19V-021 Drag Link. This issue regarding the jam nuts on the drag link needs to be remedied. It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this SAFETY issue is to REPLACE this steering linkage component, the entire Drag Link! And NOT a weld job on the steering linkage of all things! I am appalled that NHTSA approved such a thing. PLEASE revisit this issue and do the right thing. Require Chrysler (FCA US LLC) to REPLACE this defective part with the proper part. Note.... Chrysler is not welding the nuts on the drag links on trucks coming off the assembly line! They are coming off with proper, safe, adjustable drag links!
- Sunset, LA, USA
The contact owns a 2018 Ram 2500. The contact stated that while driving 50 mph, the front end of the truck started violently shaking without warning. The contact loss control of the steering wheel. The contact slowly regained control of the vehicle and drove the vehicle to moss bros. Chrysler Jeep Dodge Ram san bernardino (1100 S E St, san bernardino, ca 92408) where the vehicle was left overnight. The following day, the contact was informed by the dealer that all four tires had flat spots and needed to be replaced. The contact then took the vehicle to an independent mechanic where it remained in their possession and was not yet diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 4,000.
- San Bernardino, CA, USA
I purchased the trucks used from a dealership rick hendrick in fayetteville, nc. In March of 2019. It only had 20,000 miles on it. Issue one was they sold it to me with parts that void warranty per Chrysler and this was not disclosed up front. Main problem I had to threaten to sue in order to get money back to get tires with the correct class rating as I could not tow with it. Next issue was they would not warranty bad wheel bearing or breaks at 37000 miles which per them was due to a lift kit. There is no lift kit on the truck but someone install a leveling kit. Dodge also performed a warranty recall on the truck after it was purchase which is the D truck drag link. It has since come undone and there is no correct fix for this or solution to this problem. No one else will touch the issue or resolve it when checking alignment. Now my steering wheel is way off by roughly 30 degree from center and the truck is hard to drive on highway. I have taken it in to have Dodge redo this work and now they refuse to do it and want me to go for a week without my truck which I can not do while they investigate and figure our what needs to be done. Currently they are not offering me another vehicle to drive. I've taken the truck to other auto repair place and no one will work on this due to recall. Dodge has to do this and make it right its not my fault and the truck is not safe to drive but I have no choice as I have nothing else to drive for work. In short the steering is very lose and if this D link comes any loser it could cause the truck to crash and me to lose control with out me doing anything but driving normal on highway. Please help what Chrysler and Dodge are doing to be is wrong. I just want my truck to work right its only a 2018 and I have paid good money for everything to get correct and it still is not. You can pull everything on truck in car fact reports.
- Willow Spring, NC, USA
The contact owns a 2018 Ram 2500. The contact stated that the vehicle was included in NHTSA campaign number: 19V021000 (steering). As part of the recall repair, the adjuster sleeve nut was welded to the draglink. The repair was performed at browning Dodge Chrysler Jeep Ram (1983 hamner ave, norco, ca 92860, (951) 272-3110). The contact stated that while driving at an undisclosed speed, the vehicle was pulling to the right. The vehicle was taken to an independent mechanic for alignment however, the mechanic was unable to perform the alignment due to the recall repair. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to an authorized dealer to have a new draglink installed free of cost. The draglink was replaced however, the failure persisted with the vehicle pulling to the right. The contact was informed that the vehicle needed an alignment. The contact refused to pay for the alignment and the vehicle remained unrepaired. The approximate failure mileage was 53,000.
- Apple Valley, CA, USA
Dodge welded lock nut on steering suspension welder was not certified. Asking for new updated tyroid steering piece for proper fix
- Elk Grove, CA, USA
Vibration at various speeds. Can be felt and noticed in steering wheel. Feels like a shaking of the vehicle. Happens on different road surfaces (asphalt vs concrete) upgrades, downgrades, flat, left turn's right turns straightaways. Typically starts at 55 mph to 80 mph. Still noticeable under heavy or light loads and even empty.
- Las Vegas, NV, USA
- Gatewood, MO, USA