5.4

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
17,000 miles

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problem #1

Mar 262024

2500

  • 17,000 miles
The contact owns a 2022 Ram 2500. The contact stated that while driving at an undisclosed speed, the "Service DEF Now." Message and check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the diesel exhaust fluid (DEF). The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to diagnose the failure but informed the contact that all diagnostic trouble codes were cleared. Later, the contact stated that while driving at an undisclosed speed, the vehicle displayed the message "Unable to Exceed 5 MPH." After which, the vehicle lost significant motive power. The vehicle was again taken back to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 17,000.

- Calvert City, KY, USA

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