10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

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problem #20

Jun 132024

2500

  • miles
I have a clunk to when coming to a stop, the transmission is down shifting, and just before it comes to a complete stop, the truck has a clunk that is felt through the vehicle and heard. at times while stopped the vehicle will lurch forward as though you have been hit from behind. The truck has been back to the dealership several times for this problem, two different dealerships because the first one gave up and was suggested to take it to another dealership per Ram. The truck has been shut down completely two time to put in relearn mode, three transmission replacements, four valve body replacements, and they wanted to put a fourth transmission in the truck, but the mechanic said he doubts thats the problem to Ram, and so now they want to say that its operating as design, Ram asked me to take it to a third dealership, so I did, the mechanic and I went for a drive in the truck, the mechanic said there is definitely a problem, but he would not take on this job because he would not want to deal with Ram and there politics. So that leaves me driving a 2022 Ram 2500 truck I purchased January 28,2023 that did not have this problem until after purchase six months later. Ram customer care has offered money for my inconvenience, I said I just want my truck fixed, they said they are not going to do anymore. I have a vehicle that has been in the shop for a total of eleven months since i have purchase it, has not been fixed, and every time I come to a stop I cringe because I know it is going to clunk and I didn't even take my new travel trailer out the last year because of fear of it breaking down. I paid good money for this truck, and it seems Ram does not care, they got my money and so they got what they wanted. If Ram cannot fix this, then let's talk about getting me in another truck. I am really frustrated, and do not know where to turn. Thank you Stan Raber 503-930-0116 myst1961@gmail.com

- Salem, OR, USA

problem #19

Sep 252025

2500

  • miles
After the y43 recall that Dodge did on 2022 Cummins Ram vehicles I have had four issues. The first one being the recall itself having sensors stuck while replacing, the second being the particulate filter sensor, third being DPF pressure sensor, and fourth being the maf sensor. During my most recent visit of getting the math sensor replaced I was not given any reason to why this was being replaced when they said everything seem to be within parameters. The dealership had stayed in one talking to the TA or tech advisor that they wanted to try this to see if it fixed the issue. I am now back again at the dealership just days later after the dealership having my truck for 2 weeks for the same issue. This all stems from the y43 recall and I've only had issues since. I've asked for specific answers to specific questions in Dodge seems to pass technical engineering questions back to the dealership without providing educated answers instead of educated guesses. During the y43 recall it stated that there is potential fire hazards in other issues that could happen. I'm not okay with ram allowing for guessing games when it comes to my safety. I would like answers in educated fixes put into place while ensuring that the y43 recall they guaranteed the government is resolved without any further issues during this fix.

- Ashland City, TN, USA

problem #18

May 282025

2500

  • miles
I bought my 2022 Ram 2500 brand new as a factory order. It is currently in the shop at Ron Lewis Ram in Cranberry Twp, PA to get a rear window water leak diagnosed. The dealer has told me that the rear windows frame is cracked in multiple places and wont be covered by my 8 year/125,000 mile max care warranty. I told them that it should be covered since its apparently a factory defect that caused the issue. They informed me that since I am at 55,000 miles, Ram wont pay to repair the issue, that I had until 36,000 miles to have this issue and have it repaired. Through the power of Google search, I was able to find that countless Ram 1500 trucks have had this identical issue and a TSB exists for it. The TSB for the Ram 1500 (23-098-23 Rev A) states that it was caused by a manufacturing issue, that the repairs will be made, and that Ram will cover the repair until the truck hits 8 years/ 150,000 miles. I cannot find a TSB for the 2500 trucks that have the identical issue and I can't believe for a second that I have the only 2500 Ram on the road with this issue, especially after seeing the identical problem with the Ram 1500 and even the Jeep Gladiator, all from the same manufacturer of Stellantis- who owns both Ram and Jeep. The dealer says that I will have to pay a couple of thousand dollars out of pocket to have these repairs made on my own.

- Valencia, PA, USA

problem #17

Mar 172025

2500

  • miles
We own a RAM 2500 truck with an Integrate Brake Controller that is used to activate the trailer brakes on our 10,000+ lb 5th wheel RV. On our last rv trip, the Brake Controller test was not producing the necessary braking function on the trailer (putting more stress upon the trucks braking system). We became acutely aware of this as we attempted to stop on a downhill grade (highway exit ramp) where the traffic control switched to Red. We were barely able to stop in time, which had not happed in the past. When we arrived home, we did research and decided to switch the RV brakes from Drum to Disc brakes based upon research and our belief that the brakes were simply not sufficient for the RV Trailer. We had an RV shop install a brand new disc brake (electric/hydraulic) brake system. When we went to pick up the RV, we tested the brakes and they continued to be very weak (despite working on the RV dealers test equipment and truck). We had the RAM dealership test the brake controller and they said that it was "operating", despite the fact that it is not triggering the necessary braking action. When I went on-line to research, I found many posts in the RAM owner forum that discussed this exact issue from many RAM owners. All had pursued repairs from their dealers, all to no avail. RAM denies that their controller is the problem, yet owners who go through the process of replacing their OEM equipment with aftermarket controllers all report that their brakes now operate as intended. These posts encourage folks who have similar problems to report to this website in the hopes that an investigation and recall would be triggered. I can't wait for the government to finally get convinced that this is a problem as I cannot go on the road with this brake controller in its current state. It is an incredibly dangerous condition, and I sincerely hope that you will take action to investigate and take the appropriate action with RAM/Dodge.

- Jasper, GA, USA

problem #16

May 312023

2500

  • miles
Vehicle has continuous ongoing issues since day of purchase with big screen radio display. System randomly changes screens and drops connection with source over and over again while vehicle is in operation. This is also affecting the rear parking assist sensor system making it work randomly at times and give false triggers or sometimes no triggers when collision is about to happen. The random screen changes are an EXTREME distraction while driving because the screen is extremely large in the center stack and when the image is randomly changing in your peripheral vision it draws driver's attention off the road. These connection issues also affect audio sources and make it necessary for the driver to interact with touch screen a ridiculous number of times per short drive further distracting the driver. There has been ongoing issues with this vehicle since the day I purchased it new. Multiple attempts by multiple different Ram dealerships to repair/resolve the issues with no solutions found yet. Actual radio unit in dash was replaced with 2 new units by dealers in attempts to resolve issues with no improvements. Dealerships have worked with Ram engineering and opened multiple STAR cases on vehicle in relation to these problems. Contacted Ram customer care multiple times and requested Ram buyback or deem this vehicle as lemon law vehicle. To date vehicle has been in for attempted service for these issues more than 4 times and would have been in 2-3 times this number of visits if not such an extreme inconvenience. Demanded Ram buyback the vehicle and have got pushback from them. Vehicle has been in service since May 2023, was purchased new from dealer with less than 100 miles on odometer.

- Appleton, WI, USA

problem #15

Feb 012022

2500

  • miles
The telematics display / unit displays errors and will freeze. If the driver has adjusted the volume, it may not work. They may try to do this several times not realizing that the radio is lagging. The volume will quickly ramp several moments later and could surprise a driver and cause loss of control. In addition, the on-screen navigation screen can freeze up and the applications appear to resize and freeze. It's possible that somebody may make an unsafe maneuver as a result of the delay or inconsistent presentation of direction. The problem has been seen three times at my local Ram dealership. They have been unable to remediate the issue. There are no prior warnings to the issue happening and no direct way to reproduce them or see if it will happen again. It has been happening on my vehicle since approximately February of 2022.

- Rockwall, TX, USA

problem #14

May 152024

2500

  • miles
Rear backup camera display frequently failed for brief periods of time. Failure was unpredictable. I backed into low post hitting corner of rear bumper on passenger side during such a display failure. This resulted in major damage to the rear bumper.

- Ashland, OR, USA

problem #13

May 182024

2500

  • miles
The transmission down shifts by itself while driving down the road. You have to stop an change the gears to park then start again.I has happened 3 or 4 times.most of the time when you stop at a light or stop sign and take off when it drops to a lower gear it makes a sudden jerk. Some times tyhe transmission slams in to gear rather hard, I am going to be out of warranty if some one does not fix this problem.It has 12,276.7 miles on it as of right now. Any help would be greatly appreciated. I don, t drive it much but it is going to blow the engine up or the tramission.

- Weatherford, TX, USA

problem #12

Jan 292024

2500

  • miles
The TPMS system has been in a failure state a total of three times so far. The error message has cleared itself after a random amount of time.

- California City, CA, USA

problem #11

Nov 112022

2500

  • miles
The Tire Pressure Monitoring System (as mandated by NHTSA) fails to function properly. The system can be inspected upon request by the NHTSA because the local dealerships cannot determine the problem and refuse to contact the manufacture. Operating vehicles with over/under inflated ties causes numerous driving difficulties as well as premature and unnecessary wear on the tires. If it wasn't a concern the NHTSA wouldn't have mandated TPMS. Dealership refuses to acknowledge there is a problem. They just inflate the tires to the manufacturer recommendation and say its fixed. 2-3 days later the system tells me I have low tires. When I Check my tires with a Digital Gauge the tire pressure is correct. Problem started 10 months after purchasing this vehicle new in Jan 2022. After confirming with the dealership the installation of aftermarket Tires/Wheels would NOT void my warranty, I had the Dealer installed a set of aftermarket tires/wheels. They were supposed to remove the TP Sensors from each tire/wheel and installed in the new aftermarket tires/wheels. At this point I don't know if its a Tire Sensor problem, a problem with the system ( I believe behind the rear seat) that relays the information to the Dash Cluster or the Uconnect5 System where the Tire Pressures can be set. Dealer states I MUST inflate ties to the Tire Pressure Label installed by the manufacture on the Door Jam. I know from 23 year military transportation experience and having a friend loose his life because of over inflating a tire in the Vehicle Maintenance Shop as well as a Commercial Driver License Instructor You always use the information on the side of the tire provided by the Tire Manufacture. The Tire Pressure Monitoring System is accessed through the UConnect5 Computer System where the owner can program features associated with the vehicle such as Temperature, Lighting, Radio Stations, Tire Pressures and a host of other features.

- Gallipolis, OH, USA

problem #10

Aug 252023

2500

  • miles
What component or system failed or malfunctioned, and is it available for inspection upon request" Tailgate came open on several occasions How was your safety or the safety of others put at risk? This could have caused items in the truck bed to fall out and strike other automobiles Has the problem been reproduced or confirmed by a dealer or independent service center? I took the car to the dealer and they stated they had "adjusted and tested" said it is good Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear"

- Bay Village, OH, USA

problem #9

Feb 022023

2500

  • miles
Three recalls and of the 3 recalls two of the recalls on the vehicle i'm being told no ETA on parts not able to fix recalls Feb 09,2023 Manufacturer Recall Number13A NHTSA Recall Number23V-060 Recall StatusRecall Incomplete Summary An electrical short in the relay can potentially lead to a vehicle fire with the ignition on or off. Safety Risk A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. FCA Campaign ZB8 NHTSA 22V-904 MISALIGNED TAILGATE FCA CAMPAIGN ZA3 NHTSA 22V-835 TRANSMISSION FLUID EXPELLING FROM DIPSTICK MAY CAUSE FIRE

- Glendale, AZ, USA

problem #8

Apr 202023

2500 8-cyl

  • miles
Recall inspection of tailgate was performed by Pohanka RAM of Salisbury one month ago (visual inspection). Truck was deemed fine and recall ticket closed. While driving yesterday, the tailgate opened and truck bed contents fell out. Fortunately, vehicle behind swerved and second vehicle behind stopped and blocked roadway and assisted with retrieving contents that fell out.

- Rehoboth Beach , DE, USA

problem #7

Feb 172023

2500

  • miles
While driving at 25mph in 4H, I heard what sounded like television static instead of the music I'd been playing with Carplay. Moments later my dashboard indicators flashed wildly and randomly. Within a few seconds, smoke was billowing out of the hood and fire was visible in the engine bay. The entire vehicle eventually burned down.

- Spearfish, SD, USA

problem #6

Jan 072022

2500

  • miles
I was notified of the Particulate Matter (PM) Sensor not being installed in the exhaust aftertreatment system of my vehicle on a post delivery survey I received. The dealership's service department has no idea about this sensor not being installed by the factory, and the response from the letter stated there would be a recall soon to have the PM sensor installed, but that has not happened over a year later. The ECU will need an update once the sensor is installed, which would allow the Diesel Particulate Filter (DPF) gauge to function. This poses a risk to unknown regeneration occurrences, which could lead to a fire if the vehicle is parked next to dry grass or other flammable material. It also poses a significant risk for exhaust system emissions component failure in the future. The sensors and software update need to be completed as soon as possible.

- Auburn, GA, USA

problem #5

Jun 152022

2500

  • miles
Air sounds ( windows not sealing up tight) from rear windows.

- Powderly, TX, USA

problem #4

Aug 162022

2500

  • miles
Brand new Ram 2500 Diesel caught fire after about 1100 miles. Best I can tell it started around the alternator. Made a low -??whirring-?? or -??humming-?? noise during a few short drives just prior to the event that had not happened before. I was just parking when I noticed smoke coming from under the hood and opened it up to find a small fire involving the alternator and extinguished it with a fire extinguisher. The fire department came out and ensured it was extinguished and then a fire investigator came out and conducted an investigation. Took three days to get the dealership to accept the truck being towed back so it can be investigated by manufacturer.

- Evergreen, CO, USA

problem #3

Jun 192022

2500

  • miles
I recently purchased a 2022 Ram 2500 equipped with the u-connect 5 system and the 12 inch display screen. The 12 inch screen controls all radio, navigation, phone and climate functions. After driving the truck for an extended period of time, the 12 inch screen will lock up and all functions are lost. I was told by the dealer to "reset" the display by pressing the volume and tuning buttons simultaneously, and after that to do a "hard reset" through the radio controls. This does correct the problem, but it will eventually lock up again. The dealer advised me they must be able to recreate the problem to diagnose it. They also advised due to the extended drive time for the problem to occur, they would probably not be able to recreate the situation. I have contacted Ram and u-connect about the issue, and they too advise the dealer must be able to recreate the problem to fix it. They also indicated they have never had anyone else complain about the screen locking up. When I google this issue I have found numerous articles online posted by people experiencing the same issue, so I know I am not alone. My reason for contacting NHTSA is the loss of the climate controls, specifically the windshield defroster, when the radio screen is locked up. Many times in my life I have found the need to very quickly activate the front windshield defroster to maintain visibility. I am concerned if the screen is locked up, and the defroster cannot be activated, a crash may occur.

- Baltimore, MD, USA

problem #2

Apr 042022

2500

  • miles
The manufacturer has failed to remedy the situation in a timely manner. As shown in this complaint forum, the recall was issued March 10. I did not take delivery until March 24 with no mention of the recall. I received the notice in the mail on April 4. The dealer says April 14 before I can get in for a 10 minute software update! So, now it's my problem! I can sit and stare at my new $75,000 truck, or I can choose to drive an unsafe vehicle. No choice when it comes time for the update, I have a 200 mile, one way drive to get to the dealer. The manufacturer and the dealer were well aware of this problem BEFORE they took my money and sent me down the road in an unsafe vehicle. I think that is criminal. Everyone is treating this as a software "glitch". For me it comes after 2 years of swapping paper with FCA in order to settle on an Eco Diesel. Remember the Eco Diesel? Makes one wonder if it's a glitch or standard business practice at FCA.

- Leiter, WY, USA

problem #1

Feb 032022

2500

  • miles
After winter snow 3 inches when electric deployed running boards were deployed to enter vehicle when stepping on to the running board ir was found to be covered is black ice. This caused loss of traction and slipping. No injuries occurred but were very likely if not for some luck. The current design allows for melting snow to drip down rhe doors and freeze on the running boards that are recessed under the truck.

- El Paso, TX, USA