10.0
really awful- Crashes / Fires:
- 3 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 18,248 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owned a 2018 Ram 3500. The contact stated that while driving 5 mph while on a mountain side, within seconds the vehicle tumbled down off the cliff into trees which stopped the vehicle from going down 8 feet into a river. The contact felt that there was a failure with the steering wheel. The driver and front passenger were able to exit the vehicle when the vehicle came into a stop. The driver sustained laceration on the left elbow, bruises and left shoulder injuries and the front passenger sustained bruises. Medical attention was not received due to costs. A police report was filed. The contact stated that he was unaware if any warning lights were illuminated. The vehicle was towed to a tow lot and was not taken to a dealer or an independent mechanic for a diagnostic testing. The vehicle was destroyed. The VIN was included in NHTSA campaign number: 19V021000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 64,000.
- Spokane, WA, USA
The contact owns a 2018 Ram 3500. The contact received a recall notice for NHTSA campaign number: 19V021000 (steering). South shore Chrysler Dodge Jeep Ram (516-371-1500, located at 550 burnside ave, inwood, NY 11096) was contacted and indicated that they did not service large trucks such as the contact's model and did not have the tools to service the recall campaign. Star Chrysler Jeep Dodge Ram (718-479-6200, located at 211-10 jamaica ave, queens village, NY 11428) stated that they were unable to provide the tools, part, and welding that may be required to service the recall. The manufacturer contacted garden city Jeep Chrysler Dodge Ram srt (283 N franklin St, hempstead, NY 11550, 516-483-2700) and was informed that the part would not be provided until mid December of 2019. The manufacturer was contacted to address part availability. The contact had not experienced a failure. Parts distribution disconnect.
- Jamaica, NY, USA
Called dealer South shore Chrysler Dodge Jeep Ram 550 burnside ave inwood, NY 11096-1237 516-371-1500 after calling they said to bring in vehicle. When I got there I was told they can not do this recall at this location. I told them on the phone my VIN nbr and the recall but they said they could not repair it. They recommended Dodge dealer in westbury NY. When I called them they said the next appointment was in August. I told them this was a recall that involved the steering, but they said August was next appointment. They gave me phone nbr for Dodge who got in touch with star Chrysler Jeep Dodge Fiat 211-10 jamaica avenue queens village, NY 11428-1541 718-479-6200. I asked them to make sure this dealer could do the work and was told that they could. I dropped the truck off Tuesday 5/28. Just got a call from the service dept and they said they can not do this repair. This is the second dealer who was told about the recall and said to bring it in, but could still not perform the repair. This is a safetry issue involving the steering and should be fixed asap.
- Jamaica, NY, USA
The contact owns a 2018 Ram 3500. The contact had not experienced any steering failures until it was repaired per NHTSA campaign number: 19V021000 (steering). Keffer Chrysler Jeep Dodge Ram (8214 E independence blvd, charlotte, nc 28227, (704) 532-1050) indicated that the interim repair was to weld two bolts onto the steering linkage until the part was available from the manufacturer. The contact wanted the drag link assembly replaced. The vehicle was not able to receive an alignment correctly and the dealer cleared the recall campaign. The manufacturer was notified. The failure mileage was unknown.
- Charlotte, NC, USA
I had recall VO6 completed by a dealer last week. The 2 jam nuts were welded to the adjustment for the drag link. I noticed that my steering wheel was not centered, and looked under the truck and found that the inspection marks were on the back side of the assembly. I took a wrench and could still turn the adjuster and centered my steering wheel. I was under the impression that the jam nuts stopped the adjuster from turning, but it doesn't on mine, so I fail to see how welding the nuts to the adjuster did any good. Now the jam nuts and adjuster are all one assembly and the whole unit turns rather easily. This welding fix did nothing to remedy the problem with the recall.
- Lawrence, KS, USA
I have received notice about recall V06/19V-021 and have concerns about the "fix". welding of the steering components will remove the built in adjustablity for a tire alignment, as well as being in violation of 49 cfr 393.209 which states that steering components cannot be fixed by welding. The V06/19V-021 recall needs to be updated to provide a new component that does not require welding.
- Kuna, ID, USA
Death wobble while driving down interstate going around 50/60 mph. I hit a bump in the road as I was traveling onto a bridge and truck started shaking 'dangerously' out of control. The truck didn't stop shaking until I slowed down to around 30 mph. It was hard to hold truck into highway lanes and I almost hit the guard rail on my right. The truck shook for at least 5 to 10 seconds and after getting back control of vehicle it did the same thing seconds later. This is very dangerous could have caused accident and loss of life!
- Columbia, SC, USA
Front steering arm couplers came loose
- Laytonville, CA, USA
- Fort White, FL, USA