The contact owns a 2019 Ram 3500. The contact stated while driving 75 MPH with the cruise control activated, the vehicle stated to decelerate without warning. The contact pulled over on the side of the road and examined under the hood and noticed oil on top of the engine. The vehicle was towed to the dealer who stated that the vehicle was experiencing a similar failure to NHTSA Campaign Number: 20V511000 (Engine and Engine Cooling, Electrical System) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 120,000.

- Floresville, TX, USA

I had a parasitic draw on my battery that became progressively worse to the point that a jump no longer worked to start the vehicle. I bought a brand new battery and it was completely dead within 24 hours even though I had only driven the vehicle about 5 miles and had the vehicle off for over 23 of these hours. I replaced the battery again and left the vehicle running while loading for a trip and 30 minutes later the battery started to release smoke from overheating. Wires and plastics around the battery were starting to melt so I completely disconnected the battery. This 2nd new battery was also dead within 24 hours of purchase. I took the vehicle to a Ram Dealership and after a lot of testing over multiple days they identified the problem as a parasitic draw from the ABS module. Please note the parasitic draw occurred whether or not the vehicle was turned on. After the dealership changed the ABS module and both batteries the vehicle has been operating ok although I still receive low battery power notices which restricts certain vehicle functions every few days. I have to turn the engine off and on to reset the error.

- San Antonio, TX, USA

Vehicle # 76 MD Tag # 3DS2550 a 2019 Dodge Ram pick up truck was parked at our facility on 7/6/22 at approximately 4:15 p.m. At 5:50 p.m. the truck was observed fully engulfed in flames, we attempted to extinguish the fire but were unable to do so. The Howard County Maryland Police and Fire Deportment were contacted and responded. ( Police Incident # 2259220 Fire Incident # 2022-020323) The vehicle and equipment on the truck are a total loss additionally the heat generated from the fire damaged other company vehicles. Fortunately, the fire was contained and did not spread to adjacent vehicles or buildings. We were awaiting notification that recall could be completed inasmuch as parts for the recall were on backlog and not available.

- Laurel, MD, USA

Tailgate keeps dropping and unlatching. Have taken the truck multiple times. Dealer Larson Ram Puyallup has replaced tailgate latch once but tailgate still unlatches and drops intermittently both parked and while vehicle is in motion. Have called them multiple times but they concluded that they could not replicate issue when truck is in the shop.

- Maple Valley, WA, USA

The contact owns a 2019 Ram 3500. The contact stated while driving 65 MPH, the check engine warning light illuminated and the started to decelerate. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed or repaired. The contact took the vehicle to an independent mechanic and was informed that the battery needed to be replaced, the filter needed to be changed weekly, and an unknown sensor needed to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was unknown.

- Kissimmee, FL, USA

The contact owns a 2019 Ram 3500. The contact stated that the ABS and check engine warning lights were illuminated. The vehicle was taken to rhythm Chrysler Dodge Jeep Ram Fiat (2210 gallatin pike N, madison, tn 37115, (615) 733-4999) to be diagnosed. The contact was informed that an unknown sensor needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 10,000.

- Clarksville, TN, USA

Rear running lights stop working. Checked all fuses, wiring all seems fine. Turn and brake lights work just no rear running lights. Know issue on old model.

- Moncks Corner, SC, USA

2 weeks ago my brand new Ram 3500 with only 15000 on board didn't start, it didn't start in the morning on parking lot. Called a mechanic to have it fixed but they were not able. Same day called roadside assistance for towing and Ram customer service. Results: -Ram roadside assistance didn't cover the cost to dealer: Reason: Too close to the dealer. -Ram customer service took all the information, gave me a case id and said somebody will call you in 1-2 days. As of today I keep calling customer service once in 2 days, they keep issuing new case id's because old once are incorrect, and keep telling me will call you in 1-2 days. Nobody from Ram called so far. Dealer said: Fuel pomp failed and they'll get the parts in November, (August 21 now) and I can't tell them anything cause they will fix me even tomorrow if would have parts from Ram question: Why a brand new Ram has to sit 3 month in dealers shop, who is going to cover the payments and why I keep getting promises that somebody will call?

- Chicago, IL, USA

After replacing the egr valve at 55,000 miles dealer went to reset service codes. PCM was found to be at fault and unable to clear codes. Dealer claimed PCM was not under warranty. Ram customer care made no efforts to replace or repair PCM. Have had 9+ issues with the truck. All issues have fallen outside of warranty by 3 to 4 thousand miles.

- Wallis, TX, USA