Vehicle # 76 MD Tag # 3DS2550 a 2019 Dodge Ram pick up truck was parked at our facility on 7/6/22 at approximately 4:15 p.m. At 5:50 p.m. the truck was observed fully engulfed in flames, we attempted to extinguish the fire but were unable to do so. The Howard County Maryland Police and Fire Deportment were contacted and responded. ( Police Incident # 2259220 Fire Incident # 2022-020323) The vehicle and equipment on the truck are a total loss additionally the heat generated from the fire damaged other company vehicles. Fortunately, the fire was contained and did not spread to adjacent vehicles or buildings. We were awaiting notification that recall could be completed inasmuch as parts for the recall were on backlog and not available.

- Laurel, MD, USA

Recall repairs not being made in a timely manner. It has been 7 months since recall.

- Disney, OK, USA

The component that failed in my 2019 Dodge Ram 3500 is the fuel system. The warning light that came across my screen indicated that it was the "exhaust". The vehicle abruptly went from 75 miles an hour to 25 mph to eventually stalling. At the time there was no engine light that illuminated my screen; It simply stated service exhaust. My safety and others around me were put at risk due to the sudden breakdown while traveling on a highway through the rocky mountains. I was fortunate enough to act quickly to avoid any possible danger to myself and others around me by quickly maneuvering my vehicle to the shoulder of the highway. Yes, a Dodge mechanic found fault in the fuel system, I have paperwork that indicates the malfunction with the vehicle's fuel system. The mechanic found metal shavings in my fuel filters replaced them and told me I was good to proceed on my route. He asserted that since the metal shavings didn't go past my fuel filters I have nothing to worry about. He also stated there's no remedy at this moment to fix the problem. The manufacturer hasn't taken action to fix their own recall. I am at a loss, my vehicle has sat at the dealership since April 12th, 2022.

- Las Vegas, NV, USA

The contact owns a 2019 RAM 3500. The contact stated that while driving approximately 25 MPH and making a left turn, suddenly there was a loud knocking sound coming from the engine compartment. The vehicle was towed to the local dealer who diagnosed that the engine rod bearing had failed, and the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 189,000.

- Indianapolis, IN, USA

The contact owns a 2019 Ram 3500. The contact stated while driving 65 MPH, the check engine warning light illuminated and the started to decelerate. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed or repaired. The contact took the vehicle to an independent mechanic and was informed that the battery needed to be replaced, the filter needed to be changed weekly, and an unknown sensor needed to be replaced. The vehicle was repaired but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was unknown.

- Kissimmee, FL, USA

Truck lost throttle response at about 50mph. Coasted to a stop on the side of the road and as soon as it stopped the truck shut down and wouldn-€™t restart. Check engine light came on and warning message read something along the lines of -€œexhaust system service required see dealer-€ After researching these symptoms and warning message, I believe this to be a fuel pump failure. I was able to safely get my truck off the road, but I can easily see how this could be a safety concern depending on traffic. Truck will go to the dealership tomorrow.

- Autaugaville , AL, USA

Complete engine stall while driving at highway speeds while towing a trailer. I was able to get to the shoulder before losing all forward momentum. There were no errors or warnings before stall. Truck would not crank after stopping and was towed to the dealership. Dealership blamed the issue on an aftermarket fuel tank, but repaired fuel pump under warranty.

- Marietta, GA, USA

Going down the road and truck lost all power and it stalled wouldn't go over 5miles per hour had truck towed to dealer and found the dpf filter had stopped up they replaced it and waited almost a month for a sensor got truck back drove 60 miles and it did it again on a busy road had to get towed to dealer the dealer they said contamination caused injectors to fail had 3 different fuel samples analyzed and no contamination or signs of water were present ram has refused to repair truck under there warranty truck only has 44000 miles on

- Herndon, KY, USA

The contact owns a 2019 Ram 3500. The contact stated while driving 20 MPH, the vehicle inadvertently stalled temporarily. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to the dealer twice, but the dealer informed the contact that the diagnostic results were inconclusive, and they could not determine the cause of the failure. The contact stated that the failure had recurred approximately 34 times while driving or accelerating from a complete stop. The contact also stated an unknown warning light had illuminated twice. The manufacturer was notified of the failure and advised the contact that they would follow up with the dealer. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 490.

- Fairbanks, AK, USA

For thanksgiving I was driving home from a trip to California about 800 miles away from home, on a merging lane I stepped on the gas to clear lane for a emerging semi trailer I was traveling around 65 mph as I did that I got a warning message on my dashboard to service exhaust system then lost all power from my vehicle from 65 to 35 on interstate 5 a drastically slowdown causing the cars behind me to crash. I pull to the shoulder and my truck just died would not start had it towed to closest dealer next morning. Had to sleep with my new born in the cold truck. Once at dealer I was told the CP4 or high flow pressure pump had fail and the complete fuel system needed replaced. The estimate was for $20,000 but my insurance cover $13,000 of the bill the rest I had to borrow from friends and family. Service advisor said this is a very common problem on all new Ram. If it's so common why not fix the issue my whole family was out in danger that night and also was expensive. The issue is fix for now but is a matter of time before it happens again

- Las Vegas, NV, USA

My truck is equipped with a defective CP4 injection pump. It's been changed twice since my truck was built, once in 2020 and again in 2021 to a different model. Ram has had many costly and dangerous failures with these pumps. I have not yet had a failure. However it's only a matter of time. When a pump fails it happens suddenly and not only does it wipe out the entire fuel system and sometimes the engine, it causes your engine to stall. This causes lack of power steering and no brakes. My 3500 is built to tow heavy trailers and in a situation with heavy traffic of a steep grade sudden lose of brakes could be disastrous, especially towing a camper with my family aboard. Ram knows of this problem and made a quick revision of the pump in 2020 and ditched it altogether in 2021 for a different pump. There needs to be a recall on these 2019 first model trucks with the known defective and dangerous CP4 injection pump.

- Malta, OH, USA

The contact owns a 2019 Ram 3500. The contact stated while his wife was driving at 55 mph, when she heard an abnormal noise before the vehicle stalled and smoke started to enter the cab through the vents and exiting the hood. The contact stated no warning light was illuminated. The driver was able to park on the side road and opened the hood to see fire exiting the engine. The driver was able extinguish the fire with fire extinguisher. The contact stated no fire or police report was filed. The vehicle was not drivable. The vehicle was towed to local dealer sam leman Chrysler Dodge Jeep Ram Fiat morton (200 E courtland St, morton, il 61550, (309) 263-2345) where the vehicle was being serviced at the moment. The vehicle had not been diagnosed or repaired as of yet. The VIN was associated to NHTSA campaign number: 20V511000 (engine and engine cooling, electrical system). The contact attempted to contact the manufacturer but not been able to speak to anyone as of yet. The failure mileage was approximately 130,000.

- Bloomington, IL, USA

2 weeks ago my brand new Ram 3500 with only 15000 on board didn't start, it didn't start in the morning on parking lot. Called a mechanic to have it fixed but they were not able. Same day called roadside assistance for towing and Ram customer service. Results: -Ram roadside assistance didn't cover the cost to dealer: Reason: Too close to the dealer. -Ram customer service took all the information, gave me a case id and said somebody will call you in 1-2 days. As of today I keep calling customer service once in 2 days, they keep issuing new case id's because old once are incorrect, and keep telling me will call you in 1-2 days. Nobody from Ram called so far. Dealer said: Fuel pomp failed and they'll get the parts in November, (August 21 now) and I can't tell them anything cause they will fix me even tomorrow if would have parts from Ram question: Why a brand new Ram has to sit 3 month in dealers shop, who is going to cover the payments and why I keep getting promises that somebody will call?

- Chicago, IL, USA

After replacing the egr valve at 55,000 miles dealer went to reset service codes. PCM was found to be at fault and unable to clear codes. Dealer claimed PCM was not under warranty. Ram customer care made no efforts to replace or repair PCM. Have had 9+ issues with the truck. All issues have fallen outside of warranty by 3 to 4 thousand miles.

- Wallis, TX, USA