10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 116,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2020 RAM 3500. The contact stated that while driving at 15 MPH, the oil warning light was illuminated, and the vehicle made abnormal sounds. Additionally, there was smoke coming from under the hood of the vehicle. The contact pulled over and refilled the oil reservoir; however, the failure recurred with oil leaking from the vehicle. The vehicle was towed to the dealer and diagnosed with engine damage and connecting rod failure, which punctured the engine block. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 20V511000 (Engine and Engine Cooling, Electrical System) however, the VIN was not included in the recall. The failure mileage was approximately 213,000. The oil light did not come on until after the engine had started knocking rapidly. The engine oil also ran out quickly as well. Consumer immediately refilled the oil and drove for 5 minutes and the engine stopped knocking for a few seconds before there was louder knocking, smoke and spewing oil. Consumer had previously reported to the customer care FCA group 2 times last August about metal shavings on the fuel filter. The fuel pump continued to produce metal shavings in the filter every time the filter was change.
- Greenwood, AR, USA
This Laramie trim level truck has an electronic drop tailgate with a button to drop the tailgate on the overhead console and one on the key fob. The tailgate on my truck was closed during my pre-trip and entering the vehicle. I had a trailer hooked to the receiver hitch and drove ten miles before realizing the tailgate was now in the down position and caused significant damage to the tailgate because the tailgate made contact with the trailer. With the electronic release tailgate on this particular year truck there is not a warning message alerting the driver that the tailgate is ajar. There is such an alert on newer models (2021-2022) I went to a local dealership to check. I-€™m sure the tailgate drop button somehow was pressed on the key fob while in my pocket entering the truck. But I did not receive any alert on the instrument cluster or even hear the tailgate open because the tailgate has a soft open feature. I see this being a serious safety concern to possibly lose cargo and cause a more serious accident.
- Collinsville , IL, USA
- Bentonville, AR, USA