I-€™ve replaced turbo twice, computer once, now I-€™ve been told by multiple dealerships that I need to replace the def system and or fuel pump I hadn-€™t even got a 100k on the truck yet. The last incident I was driving and it kept saying in so many miles it would only allow me to go 5 mph see dealership for service then the numbers kept changing from high to low I was able to make it over 200 miles to get the truck back to the dealership without any issues.

- Dayton, TX, USA

On 1 Jan 2022 after driving from Washougal WA to Vancouver WA, I noticed after stopping for food that my front driver-side tire was near completely flat. Upon checking the dash information screen and cycling to the tire pressure screen, it reflected that my front drivers side tire was at 15 PSI, while the other 5 tires (dually) were at the proper pressures. The problem is that the TPMS did not, nor continues to not display a low pressure warning AT ALL, despite the vehicle being aware of the low measured pressure. This vehicle is brand new, with less than 7000 miles on the odometer. I tow heavy loads, and without a doubt the tire was well below proper pressure for at least 20 miles of driving; the only way I discovered was by noticing the tire after stopping. The tire pressure screen confirmed what I saw, but zero warnings were displayed (low tire pressure, TPMS light, service message, etc) as all TPMS cars/trucks I have driven over 25 years have done. This is a huge safety issue, and deserves significant attention as this situation could have resulted in a major accident. The vehicle is 100% stock with zero modifications. I have included pictures to support the facts above. The vehicle is also in the -€œfailed state-€ should your agency wish to examine and confirm. This could very well result in a large scale safety recall.

- Washougal, WA, USA

My brand new 2021 Ram 3500 limited longhorn, suddenly stopped running at around 70 miles. This happened on I-84 between caldwell, id and baker city, or on 19 Jan 2021 around 9:00pm. Roadside failed twice at getting us towed to safety. The 1st towing company called to say he declined the service and was surprised that they booked him anyway. The 2nd one informed us they had to decline the service because roadside assistance would not pay a fair price. By then we, the truck, and our trailer waited on the interstate for 4 hours in pitch dark and very cold weather. We were able to find and pay a towing company ourselves. The dealership investigated the next day and informed us the vehicle stopped because it was out of fuel. The float or the part that detects fuel level was stuck in between wires of the fuel pump. The dealership apparently did not put fuel on the car and we did not notice because the car was indicating a full tank. The car also did not diagnose the problem properly, indicating "def fault" before it died. I am concerned about the safety of Ram vehicles and their services. A Ram 3500's purpose is to tow heavy trailers and expected to be realiable in extreme road conditions. The brand new one we bought costs $80,000+ and is their high end trim. However the car company and/or their dealership seem to think that mistakes like this are acceptable/expected even though they have high potential to lead to accidents. They refused to take the car back because it would cause them to lose money and I am bound by the contract. According to the lemon law, the car needs to break down twice before I can be protected. The culture of accepting low standards, zero culpability, inadequate quality control systems, and incompetent roadside assistance are a dangerous combination that could lead to loss of lives and traffic inconveniences.

- Tacoma, WA, USA