7.1
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 8,016 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2022 Ram 5500. The contact stated while driving at approximately 40 MPH, the vehicle was losing forward momentum. The contact stated that the check engine warning light was illuminated. The contact depressed the accelerator pedal and the engine was revving but the vehicle was not gaining any forward momentum. The contact pulled the vehicle over and turned the vehicle off and on, however, when the contact had shifted the vehicle into drive (D) the vehicle was not moving. The contact determined that he only had reverse (R) gear functioning. The contact had checked online and read that he would be able to manually shift to 5th gear. The contact was able to return to his workplace and had the vehicle towed to a local dealer. The vehicle was diagnosed and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Action Number: PE24009 (Power Train). The manufacturer was not informed of the failure. The failure mileage was approximately 105,000.
- Plant City, FL, USA
The contact owns a 2022 Ram 5500. The contact stated while driving 50-?"55 MPH, the vehicle lost motive power due to the transmission failure. There were no warning lights illuminated. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was towed to another local dealer, Speck Chrysler Jeep Dodge Ram (125 E Allen Rd., Sunnyside, WA 98944), where it was diagnosed that the snap ring was fractured. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the local dealer for assistance. The failure mileage was approximately 8,000.
- Shoreline, WA, USA
The transmission failed at approximately 3000 miles. Reverse was the only gear to function properly. The truck has been at the dealership for over 2 months and they have not fixed it yet.
- Chilton, TX, USA
K1 snap ring failure
- Weymouth, MA, USA
Truck has 6500 miles, went to put it in reverse from drive in busy intersection and transmission started to slip. Truck ultimately wouldn't drive at all. Started throwing codes (P0731-00 in particular) and found out that it needs a new K1 clutch snap ring repair. There are more than 300 people with this issue, this has not only happened with me from my research on forums about this code being thrown. This is a 2022 with 6500 miles, there are too low of miles on this truck for it to be having a problem like this!
- Moses Lake, WA, USA
The contact owns a 2022 Ram 5500. The contact stated while driving 50 MPH, the vehicle lost motive power, with the 4-WD unavailable message displayed. Additionally, the check engine warning light was illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 1,973.
- Custer, SD, USA
The contact owns a 2022 Ram 5500. The contact stated while driving at an undisclosed speed, the vehicle failed to shift into the intended gear, and started to coast while the accelerator pedal was depressed. No warning light was illuminated. The contact stated that he veered off the roadway to safety and notified a towing company. The vehicle was towed to the dealer where it was diagnosed that the snap rings failed and needed to be replaced. The contact stated that he had previously informed the dealers of TSB: 21-002-23 but was informed that the vehicle needed to experience a complete failure to receive the repair under the TSB. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.
- Cleveland, TN, USA
I drive a RAM 5500, 20' Jerrdan Flatbed Tow truck. We had just purchased this truck about a week and a half prior to the transmission failure. We had 2500 miles on it, and were towing two vehicles behind. We pulled off of the highway, and then felt an extremely hard clunk underneath the truck to which the rear tires locked up, and stopped us in the middle of the road. Once we were stopped, the truck began to clunk louder so hard it would shake the entire truck. Then a CEL appeared, for PO731 and P0734, the truck in drive would only rev and not move. Reverse did work however. But we could not reverse anywhere as we were in the middle of the highway. We had to get a tow truck which took 4 hours because nobody wanted to tow us due to the situation. We almost got hit so many times, it was so dangerous and scary for me and my passenger, as we thought we were going to crash when the rear wheels locked up. This issue needs to be taken much more seriously and looked into becoming a recall. Somebody on the highway could get KILLED!
- Sterling Heights, MI, USA
Were were driving in stop and go traffic outside Durham, NC on I 147/885. After being stopped for a few seconds I depressed the accelerator to move forward. There was a bang and I thought some one had hit me from behind. Then I noticed the engine light on the dash and the truck would not move forward. I was able to get the shifter in park. All temps and pressures on the dash were normal including the transmission. There was no fluid leaking from under the truck. We were in lane three of the highway and cars, trucks, and tractor trailers were passing us on the shoulder and the left lane. I tried using the in vehicle SOS button but the guy on the other end only referred me to call a different number. That number I sat on the line for over 20min while sitting in traffic unable to move with vehicles passing me on the left and right. finally a deputy showed up and was able to control the traffic. 3 hours later it was finally towed to Hendrick Dodge in Cary, NC. Currently waiting on it to be evaluated by the dealer.
- King George, VA, USA
Description: The Aisin transmission in my new Ram 2022 5500 unexpectedly failed in the middle of the highway, despite the vehicle having only 5,000 miles on it. This sudden breakdown posed a significant safety risk to me and other drivers on the road. Unfortunately, the truck is currently at Johnson's Auto Center in Denver, but they are unable to provide an estimated time for inspecting the transmission. It appears probable that a new transmission will need to be ordered to resolve the issue. Regrettably, I do not have any further details or insights regarding the incident and its cause at this time.
- Highlands Ranch, CO, USA
Driving on the freeway with no warning got an engine light, ABS light, 4 Wheel drive light and transmission failed. It will not go into drive only reverse
- Santa Clarita, CA, USA
Many owners have reported sudden loss of power and control resulting from explosive transmission failure causing a major public safety issue. RAM has not provided details on which vehicles are affected. The TSB states if the customer experiences such symptoms to contact dealer if still alive. This lack of information has resulted in many customers simply parking their vehicles and waiting until FCA issues more details on which transmission serial numbers are impacted. Owners have also joined various forums and crowd sourcing information (SEE ATTACHED EXECEL SHEET) to identify factors such as build dates, transmission serial numbers and conditions in which the failure happened. I am requesting the NHTSA to conduct an investigation and require FCA to provide more details regarding impacted vehicles rather than taking a if-it-fails-call-us approach. Furthermore, FCA is not reimbursing owners for towing expenses related to the load. In some cases the truck towing is covered but not in other cases if the towing cost is deemed too high. This has resulted in some owners paying over $5000 for towing expenses and waiting for repayment. In some cases the TSB repair has resulted in additional failures causing the vehicles to be out of services for multiple months and additional safety to the operators and other motor vehicles that share the road with these RAM vehicles.
- Newark, DE, USA
The transmission failed after less than 500 miles. I stopped at a red light at the end of an exit ramp, and when the light turned green, the truck would not move, either in forward or reverse. I was in the middle lane of a 3 lane exit ramp, and cars were passing me on each side. There were no symptoms or warnings prior to the total failure. The truck had to be towed to a dealer, where they confirmed that the transmission had failed.
- Ooltewah, TN, USA
The contact owns a 2022 Ram 5500. The contact stated that while driving approximately 30 MPH, the transmission became inoperable. There was no warning light illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced; however, the parts were on backorder. The vehicle was not repaired. The manufacturer was notified about the failure, but no additional assistance was provided. The failure mileage was approximately 862.
- Weymouth, MA, USA
Driving down freeway lost all momentum had to coast to the shoulder almost causing several accidents and getting hit by a semi in the process. The truck had no gears whatsoever and gave me on warning something was as it risk for failing. Was told the entire transmission had failed. This was the second transmission ram had put in. The problem is becoming wide spread across the internet as multiple owners are now reporting with no known fix currently. Please note that the file below is the first repair which did nothing but almost cause another accident when it happened again
- Garwood, TX, USA
My truck has 850 miles on it and the transmission failed. It has been at the ram dealer for a month with no fix in sight. Ram customer service has been no help.
- Weymouth, MA, USA
The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and the contact was unable to shift gear. The check engine warning light was illuminated. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that while driving at an undisclosed speed on the highway, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was then towed to Greensboro Chrysler Dodge Jeep Ram (3710 W Wendover Ave, Greensboro, NC 27407) where it was diagnosed that the transmission failed and needed to be rebuilt. The contact was made aware that the parts were on back order. The vehicle remained at the dealer awaiting parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 1,500.
- Fayetteville, NC, USA
My transmission went out completely without warning while driving on the expressway was able to glide it to right shoulder thank goodness my truck only has 161 miles that-??s one hundred and sixty one miles and was recently bought as I-??m doing research I-??m starting to find out I-??m not the only one these trucks are dangerous specially, when you-??re on the expressway these transmissions go out without warning I could-??ve got hit by other vehicles in the middle of the expressway. I got lucky. Thank God there wasn-??t a lot of traffic due to a snowstorm coming.
- Orland Hills, IL, USA
On the evening of 1/06/2022 I was traveling in heavy traffic going east on I-70 approaching mile marker 234 coming down a large mountain grade when i realized my transmission disengage. I was able to exit interstate and come to a stop I checked and found had no forward gears in transmission only had reverse gear. When I had secured a towing company ( which ram could not secure ) towing guy informed me that he has towed 2 to 3 of these vehicles every week for past six months with same issues. I very much feel this is a big safety issue especially when your descending down a large mountain grade the transmission may not give you the gears to safely handle the mountain grade your traveling on, causing a catastrophic accident.
- Casper, WY, USA
- Hope, ID, USA