fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,354 miles

About These NHTSA Complaints:

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problem #4

Nov 192021


  • miles
parking brake did not fully release (with no apparent signs). drove 20 miles, brake warning lights went on about 18 miles in to the drive. Pulled up to gas pump with rear wheels (unknowingly) glowing red. $6000 damage incurred, could have easily been an explosion at the pumps. Dealer purchased extended warrantee says nothing that fails due to "rust" is covered. Manufacturer has changed the design of the failed part but takes no responsibility, or issued advisory statements or recall. I purchased this vehicle brand new, am meticulous on upkeep and keeping it clean. All scheduled maintenance has been with the dealer. There were 3 other Promasters in the dealer lot who had the same issues.

- Elgin, IL, USA

problem #3

Nov 132020


  • 37,000 miles
I had the vehicle serviced under a different recall notice and when it was picked up from the dealer the emergency brake would not disengage. I tried to drive the vehicle and it made a loud sound from the driver side rear wheel and on inspection the dealership determined that when the emergency brake was released in the cab but it was not releasing at the back drum. This could have caused a fire, damage to the vehicle, or a wreck if the brake had engaged during driving or had not fully disengaged prior to driving.

- Potomac, MD, USA

problem #2

Nov 302018

ProMaster 6-cyl

  • 5,000 miles
The contact owns a 2017 Ram Promaster van. While driving down a large hill, the brake light illuminated for no apparent reason. An unknown dealer and the manufacturer were made aware of the failure, but there was no remedy. The only way to turn off the light was by turning off and restarting the vehicle. The vehicle was a converted 2017 Ram 355 cargo van by winnebago. The vehicle was not diagnosed or repaired. The failure mileage was 5,000 and has continued to be a problem.

- Boulder, CO, USA

problem #1

Jan 182019


  • 19,414 miles
The contact owns a 2017 Ram Promaster. While driving various speeds, the vehicle performed differently and failed to stop as designed. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who stated that the calipers were locked and needed to be replaced. The rotor, pins, and brake pads were replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was 19,414. The VIN was unknown.

- Hayward, CA, USA