definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
25,606 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Feb 012022


  • miles
Catastrophic flywheel failure. Small noise turned to large noise in a day.

- Patterson , NY, USA

problem #11

Nov 182020


  • miles
The engine has been replaced in the truck with under 95k then the transmission goes down at 105k. Paid over 13k just for those two repairs within 4 months period. Those vans needs to be recalled for many complaints!

- Tamarac, FL, USA

problem #10

Dec 102020


  • miles
Recall NHTSA # 19V-818 cooling fan module can fail causing vehicle fire. Recall NHTSA # 20V-036 shifter cable. Unintended vehicle movement which can cause a crash. Dealer and Dodge are not willing to correct the above. I am concerned about safe operation of my vehicle

- Sarasota, FL, USA

problem #9

Sep 112020

ProMaster 6-cyl

  • miles
2017 Ram Promaster 3500. Consumer writes in regards to two NHTSA safety recalls 20V-036 and 19V-818. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repairs.

- Erie, PA, USA

problem #8

Dec 122019

ProMaster 6-cyl

  • 24,682 miles
Recall numbers W00 and VB2 from fca have not been repaired in a timely manner. The recall listed VB2 is of particular concern as "a vehicle fire may increase the risk of injury to occupants and persons outside the vehicle, as well as property damage". I have contacted fca and the dealership numerous times and they have not yet given me notice as to when the car may be fixed. Additionally they are not offering me rental car so I can safely drive as I feel unsafe driving this vehicle. In California the lemon laws can be used after 2 instances of repairs, this will be the 3rd repair needed for this vehicle. I have tried to be patient but as you can see its been over 5 months since the first recall and 2 months since the second recall. I am currently driving the car as needed to grocery shop and never going out of town as the risk of break down or fire, especially for the A/C cooling unit, is too great especially with the summer months here in California already started.

- Huntington Beach, CA, USA

problem #7

Nov 012019


  • miles
Have received 2 recalls from fca (VB2: Engine cooling fan may seize leading to vehicle fire and W00: Transmission shifter cable may separate, disconnecting shifter from transmission resulting in inability to shift transmission). The remedy for this condition is not currently available and remedy availability is unknown.

- Payson, AZ, USA

problem #6

Feb 011920


  • miles
2 recalls W00 and VB2... no action taken and no dates for remedy. They give zero information. Cannot sell vehicle and dangerous to use. Will not tell you how long issue has been pending

- Seal Beach, CA, USA

problem #5

Feb 212020


  • 128,270 miles
We have had two major transmission rebuild. First time, on 11/30/18 was driving and big noise and transmission quit working properly. It was towed to trans-king transmission shop. It was fixed on 1-15-2019 and cost me $4096.04 the second occurrence was again big noise and transmission wouldn't work. On 2/21/2020 had it towed to same transmission shop because it was still under their warranty of 3 years or 100,000 miles. They fixed it under warranty - no cost to me - and also had to fix radiator. The transmission shop researched this Promaster 2500 and found that it has a minivan transmission but a truck chassis. The flywheel was destroyed both times. Trans-king transmissions will not pay for this problem again. Please see both invoices I have attached and read the printed vehicle inspection form on how Chrysler needs to deal with this problem. Additionally, we have had 3 cracked windshields (freeway driving only), and several headlights have gone out. We gotta dump this dog, I still owe a lot of money on it. Please contact the contact person at trans-king - he will remember this vehicle quite well.

- Nipomo, CA, USA

problem #4

Dec 012019


  • 40,751 miles
Sudden and complete loss of the transmission while on the interstate going 65 mph. No warning. Fortunately was able to coast to a stop on an exit ramp. Could have caused a serious accident. Vehicle had 40,751 miles. Repair covered under warranty. There should have been a recall for this. Others have had the same issue.

- Evergreen, CO, USA

problem #3

Jul 192019


  • 25,000 miles
When shifting from park to drive, after starting vehicle that has been off for hours, the truck will abruptly lurch forward and be resistant to braking. Only way to settle it down is shifting into neutral. This has happened about 5 times since I've owned it. Bought it at 13,000 mi. It's now at 25,000 mi.

- Owings Mills, MD, USA

problem #2

May 232019


  • 24,000 miles
When the vehicle is being driven on a road at posted speed limits and the vehicle is traveling downhill the automatic transmission will often downshift two gears causing the engine to over rev uncontrollably often to 4000 revolutions per minute. Furthermore, the automatic transmission will not shift to a higher gear during this time unless the driver accelerates hard while already being in a situation of over revving the engine. The automatic transmission will not respond to manually selected gear shifts during these "over revving" events. The automatic transmission will eventually up shift after several seconds of excessive revving and engine speed will become normal again once the vehicle is traveling on a flatter roadway. These "over revving" events can happen several times travelling down a long incline and only happen while going downhill. These "over revving" events, where the automatic transmission unnecessarily downshift several gears while traveling at posted speed limits are extremely dangerous. The vehicle at times has become unstable due to engine braking, on roads with wintry and wet road conditions. Several drivers of these vehicles have experienced similar events.

- Boones Mill, VA, USA

problem #1

Feb 052019


  • 64,563 miles
At 64000 miles my transmission went out on my 1500 Promaster van I had minimal weight in it.

- Marietta, GA, USA