definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
26,560 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #13

Aug 252021


  • miles
We purchased 4 of these Dodge promasters about 4 years ago. During the first year we were replacing headlights about every 2 months. Dodge told us that we needed to use their "heavy duty" bulbs. These bulbs seem to last about 1 year. They have a 2 year warranty on original purchase, so after 2 years we have to pay again. This last time the bulb blew it also melted the housing the bulbs sits in. We were required to replace the assembly and the bulbs. I believe Dodge has a voltage issue causing premature bulb failure and now creating a fire hazard. Headlights should not burn out in a year!

- Jamestown, OH, USA

problem #12

Dec 102020


  • miles
Recall NHTSA # 19V-818 cooling fan module can fail causing vehicle fire. Recall NHTSA # 20V-036 shifter cable. Unintended vehicle movement which can cause a crash. Dealer and Dodge are not willing to correct the above. I am concerned about safe operation of my vehicle

- Sarasota, FL, USA

problem #11

Sep 082020


  • 70,000 miles
Had the van serviced per the recall for the engine cooling fan issue. Took to the dealership I purchased from. After driving away from the dealership and getting about 50 miles down the road the service engine light came on. I could never get ahold of the dealership again. Don jackson in atlanta. They would never return calls. I took to another dealership and they say it's the engine cooling fan relay is shot. I did not have this problem before.

- Columbus, GA, USA

problem #10

Dec 122019

ProMaster 6-cyl

  • 24,682 miles
Recall numbers W00 and VB2 from fca have not been repaired in a timely manner. The recall listed VB2 is of particular concern as "a vehicle fire may increase the risk of injury to occupants and persons outside the vehicle, as well as property damage". I have contacted fca and the dealership numerous times and they have not yet given me notice as to when the car may be fixed. Additionally they are not offering me rental car so I can safely drive as I feel unsafe driving this vehicle. In California the lemon laws can be used after 2 instances of repairs, this will be the 3rd repair needed for this vehicle. I have tried to be patient but as you can see its been over 5 months since the first recall and 2 months since the second recall. I am currently driving the car as needed to grocery shop and never going out of town as the risk of break down or fire, especially for the A/C cooling unit, is too great especially with the summer months here in California already started.

- Huntington Beach, CA, USA

problem #9

Nov 012019


  • miles
Have received 2 recalls from fca (VB2: Engine cooling fan may seize leading to vehicle fire and W00: Transmission shifter cable may separate, disconnecting shifter from transmission resulting in inability to shift transmission). The remedy for this condition is not currently available and remedy availability is unknown.

- Payson, AZ, USA

problem #8

Nov 302018

ProMaster 6-cyl

  • 5,000 miles
The contact owns a 2017 Ram Promaster van. While driving down a large hill, the brake light illuminated for no apparent reason. An unknown dealer and the manufacturer were made aware of the failure, but there was no remedy. The only way to turn off the light was by turning off and restarting the vehicle. The vehicle was a converted 2017 Ram 355 cargo van by winnebago. The vehicle was not diagnosed or repaired. The failure mileage was 5,000 and has continued to be a problem.

- Boulder, CO, USA

problem #7

Jul 182019


  • 42,000 miles
Continually blows headlights on either side for no apparent reason. I have replaced all of them, including the brights

- Burton, MI, USA

problem #6

May 092019


  • 151,000 miles
Cooling fan 3 bearing failed 1 year after purchase, P0482 P0696 cel came on, no tsb's no recalls, no information on wiring diagrams available. Replaced fans with new fans and all relays and shroud and sensors, not under warranty, now fans don't work at all, cel still on 696 and 482 even after reset. Countless google search results with same problem. Feels like this should be a recall.

- High Point, NC, USA

problem #5

Nov 012018


  • 45,000 miles
Ambient temp sensor failure in mirror..not a serviceable sensor..must replace the entire undamaged mirror at a cost of $ $389 dollars.

- Lock Haven, PA, USA

problem #4

Nov 012017


  • miles
Head light bulb electrical short blowing lights out all the time. Read online complaints. Thousands of complaints for the headlight bulbs.

- Easton, PA, USA

problem #3

Dec 202017


  • miles
1 the light coming on off on dash board its saying running lights out I check all the lights everything working its just coming on and off its self when my headlights its on. On my vehicles even doesnt have the runnning lights 2 im adding antifreeze like every 10K to 15K milles dealer told me that normal 3 engine have some vibration shaking looks like loosing power

- Pineville, NC, USA

problem #2

Sep 012017


  • 7,000 miles
TPMS system inoperable. Ongoing for 3rd consecutive month without repair solution from Ram. Instructed to continue driving until engineer is available next year.

- Ruston, LA, USA

problem #1

Jul 242017

ProMaster 4-cyl

  • Automatic transmission
  • 600 miles
The contact owns a 2017 Ram Promaster. The contact stated that the instrument panel illuminated too dimly, which caused the speedometer to be difficult to view while driving in the daytime. The vehicle was taken to sterling heights Dodge (40111 van dyke, sterling heights, mi 48313, phone number: (586) 939-3900) who stated that the light was dim and could not service the vehicle because it was designed in that manner. The contact was advised to contact customer care. The contact called the manufacturer and was informed that the vehicle was manufactured in that manner and nothing could be done. The approximate failure mileage was 600. Consumer stated very difficult to control the speed. Updated 7/23/18

- New Baltimore, MI, USA