The contact owned a 2017 Ram 2500. The contact stated that after parking the vehicle in the parking lot of a residential building and turning the engine off, approximately 36 hours later the contact was alerted by the property manager that the vehicle was on fire. The fire department was called to the scene and extinguished the flames. During the failure, the vehicle was destroyed. A fire report was taken at the scene and the vehicle was towed to a local holding yard. The fire department indicated that the fire originated in the center dashboard of the vehicle. The exact cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The contact referred to the NHTSA campaign number 19V818000 (Equipment, Engine, Engine Cooling) and indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 85,000.

- St. Simons, GA, USA

2017, 119,000 miles. 8/9/18: maintenance transmission service at 62,651 miles. 6/4/20 Recall WOO shifter cable replaced. 11/11/21 AGM Interstate battery MTX-49 replaced. ISSUE: End of May 2022 (~117,000 miles) had driven from Florida & back 2x without any problems but was slowing down by taking my foot off the gas for exit ramp - the engine started roaring louder & the vehicle apparently had shifted to ?neutral - pulled off the road & shifted to P & then to D & drove on home without any further problem. That was #1 occurrence & I took it to a transmission shop in July (had not had the problem again) to see what they thought. They did road test, fluid check & scan of control modules for trouble codes/errors & analyzed data stream for inconsistencies - found no error codes or inconsistencies. Incidentally, have been having some type of parasitic draw on my new battery for the past year. Occurrence #2: almost a year later April 2023 I am driving up to 55 mph running errands & I slow down to 45 mph & the engine starts to roar & the van is coasting & the light up area of P-R-N-D backlight is not lit up that is normally lit up & no check codes/warnings have appeared - everything else including front drivers light panel all normally lit. I pull off into a parking lot, put in park, turn it off, then turn back on (still with unlit gear display) & I put in drive & it runs normally around the parking lot & the remaining way home.I have driven it locally for 40-60 miles each time with intermittent stops for about 4-5 times since then & can-??t replicate the problem again. Incidentally still parasitic draw on battery. 1) could replaced shifter cable be a problem? 2) fuse #38 problem causing loss of power to solenoids? 3) transmission range sensor failing causing it to fall out of gear? 4) transmission control module problem? 5) solenoid problem? 6) worn/broken transmission bands? 7) worn out gears" - some cause putting into -??limp mode-??? This is dangerous situation"

- The Villages, FL, USA

Was not notified that my Ram Promaster 2017 needed two recalls when purchasing it from an official Ram dealership in 2020 with 35k miles on it. Now, at 90k miles I'm having to replace a radiator and cables that failed as a result of the coolant fan being replaced. Took it to two separate shops (first shop couldn't lift it) which both confirmed that my radiator experienced failure and caused electrical faults including blowing a 60amp fuse because this part was not replaced. I never was notified by Ram over the phone regarding this issue or from the dealership I purchased it from. Now, I'm having to pay a lot out of pocket to repair these parts (because I can't get my vehicle into any Ram dealership in the area for over a month) and having a third party, high quality mechanic do the repairs instead. I had to also pay to have the vehicle towed to the shop at my own expense as the vehicle had the check engine light on and was deemed by the first mechanic to not be safe to drive. I will upload files of the repair costs once the repairs are complete. $315 tow, $300 in diagnosing fees that won't be covered, and $1600 out of pocket for repairs is what I'm looking at. If I didn't have a 3rd party extended warranty, it would cost me close to $5k for repairs.

- Aurora, CO, USA

We purchased 4 of these Dodge promasters about 4 years ago. During the first year we were replacing headlights about every 2 months. Dodge told us that we needed to use their "heavy duty" bulbs. These bulbs seem to last about 1 year. They have a 2 year warranty on original purchase, so after 2 years we have to pay again. This last time the bulb blew it also melted the housing the bulbs sits in. We were required to replace the assembly and the bulbs. I believe Dodge has a voltage issue causing premature bulb failure and now creating a fire hazard. Headlights should not burn out in a year!

- Jamestown, OH, USA

Recall NHTSA # 19V-818 cooling fan module can fail causing vehicle fire. Recall NHTSA # 20V-036 shifter cable. Unintended vehicle movement which can cause a crash. Dealer and Dodge are not willing to correct the above. I am concerned about safe operation of my vehicle

- Sarasota, FL, USA

Had the van serviced per the recall for the engine cooling fan issue. Took to the dealership I purchased from. After driving away from the dealership and getting about 50 miles down the road the service engine light came on. I could never get ahold of the dealership again. Don jackson in atlanta. They would never return calls. I took to another dealership and they say it's the engine cooling fan relay is shot. I did not have this problem before.

- Columbus, GA, USA

Recall numbers W00 and VB2 from fca have not been repaired in a timely manner. The recall listed VB2 is of particular concern as "a vehicle fire may increase the risk of injury to occupants and persons outside the vehicle, as well as property damage". I have contacted fca and the dealership numerous times and they have not yet given me notice as to when the car may be fixed. Additionally they are not offering me rental car so I can safely drive as I feel unsafe driving this vehicle. In California the lemon laws can be used after 2 instances of repairs, this will be the 3rd repair needed for this vehicle. I have tried to be patient but as you can see its been over 5 months since the first recall and 2 months since the second recall. I am currently driving the car as needed to grocery shop and never going out of town as the risk of break down or fire, especially for the A/C cooling unit, is too great especially with the summer months here in California already started.

- Huntington Beach, CA, USA

Have received 2 recalls from fca (VB2: Engine cooling fan may seize leading to vehicle fire and W00: Transmission shifter cable may separate, disconnecting shifter from transmission resulting in inability to shift transmission). The remedy for this condition is not currently available and remedy availability is unknown.

- Payson, AZ, USA

The contact owns a 2017 Ram Promaster van. While driving down a large hill, the brake light illuminated for no apparent reason. An unknown dealer and the manufacturer were made aware of the failure, but there was no remedy. The only way to turn off the light was by turning off and restarting the vehicle. The vehicle was a converted 2017 Ram 355 cargo van by winnebago. The vehicle was not diagnosed or repaired. The failure mileage was 5,000 and has continued to be a problem.

- Boulder, CO, USA

Continually blows headlights on either side for no apparent reason. I have replaced all of them, including the brights

- Burton, MI, USA

Cooling fan 3 bearing failed 1 year after purchase, P0482 P0696 cel came on, no tsb's no recalls, no information on wiring diagrams available. Replaced fans with new fans and all relays and shroud and sensors, not under warranty, now fans don't work at all, cel still on 696 and 482 even after reset. Countless google search results with same problem. Feels like this should be a recall.

- High Point, NC, USA

Ambient temp sensor failure in mirror..not a serviceable sensor..must replace the entire undamaged mirror at a cost of $ $389 dollars.

- Lock Haven, PA, USA

Head light bulb electrical short blowing lights out all the time. Read online complaints. Thousands of complaints for the headlight bulbs.

- Easton, PA, USA

1 the light coming on off on dash board its saying running lights out I check all the lights everything working its just coming on and off its self when my headlights its on. On my vehicles even doesnt have the runnning lights 2 im adding antifreeze like every 10K to 15K milles dealer told me that normal 3 engine have some vibration shaking looks like loosing power

- Pineville, NC, USA

TPMS system inoperable. Ongoing for 3rd consecutive month without repair solution from Ram. Instructed to continue driving until engineer is available next year.

- Ruston, LA, USA

The contact owns a 2017 Ram Promaster. The contact stated that the instrument panel illuminated too dimly, which caused the speedometer to be difficult to view while driving in the daytime. The vehicle was taken to sterling heights Dodge (40111 van dyke, sterling heights, mi 48313, phone number: (586) 939-3900) who stated that the light was dim and could not service the vehicle because it was designed in that manner. The contact was advised to contact customer care. The contact called the manufacturer and was informed that the vehicle was manufactured in that manner and nothing could be done. The approximate failure mileage was 600. Consumer stated very difficult to control the speed. Updated 7/23/18

- New Baltimore, MI, USA