10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 24,600 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
2017, 119,000 miles. 8/9/18: maintenance transmission service at 62,651 miles. 6/4/20 Recall WOO shifter cable replaced. 11/11/21 AGM Interstate battery MTX-49 replaced. ISSUE: End of May 2022 (~117,000 miles) had driven from Florida & back 2x without any problems but was slowing down by taking my foot off the gas for exit ramp - the engine started roaring louder & the vehicle apparently had shifted to ?neutral - pulled off the road & shifted to P & then to D & drove on home without any further problem. That was #1 occurrence & I took it to a transmission shop in July (had not had the problem again) to see what they thought. They did road test, fluid check & scan of control modules for trouble codes/errors & analyzed data stream for inconsistencies - found no error codes or inconsistencies. Incidentally, have been having some type of parasitic draw on my new battery for the past year. Occurrence #2: almost a year later April 2023 I am driving up to 55 mph running errands & I slow down to 45 mph & the engine starts to roar & the van is coasting & the light up area of P-R-N-D backlight is not lit up that is normally lit up & no check codes/warnings have appeared - everything else including front drivers light panel all normally lit. I pull off into a parking lot, put in park, turn it off, then turn back on (still with unlit gear display) & I put in drive & it runs normally around the parking lot & the remaining way home.I have driven it locally for 40-60 miles each time with intermittent stops for about 4-5 times since then & can-??t replicate the problem again. Incidentally still parasitic draw on battery. 1) could replaced shifter cable be a problem? 2) fuse #38 problem causing loss of power to solenoids? 3) transmission range sensor failing causing it to fall out of gear? 4) transmission control module problem? 5) solenoid problem? 6) worn/broken transmission bands? 7) worn out gears" - some cause putting into -??limp mode-??? This is dangerous situation"
- The Villages, FL, USA
Was not notified that my Ram Promaster 2017 needed two recalls when purchasing it from an official Ram dealership in 2020 with 35k miles on it. Now, at 90k miles I'm having to replace a radiator and cables that failed as a result of the coolant fan being replaced. Took it to two separate shops (first shop couldn't lift it) which both confirmed that my radiator experienced failure and caused electrical faults including blowing a 60amp fuse because this part was not replaced. I never was notified by Ram over the phone regarding this issue or from the dealership I purchased it from. Now, I'm having to pay a lot out of pocket to repair these parts (because I can't get my vehicle into any Ram dealership in the area for over a month) and having a third party, high quality mechanic do the repairs instead. I had to also pay to have the vehicle towed to the shop at my own expense as the vehicle had the check engine light on and was deemed by the first mechanic to not be safe to drive. I will upload files of the repair costs once the repairs are complete. $315 tow, $300 in diagnosing fees that won't be covered, and $1600 out of pocket for repairs is what I'm looking at. If I didn't have a 3rd party extended warranty, it would cost me close to $5k for repairs.
- Aurora, CO, USA
The engine has been replaced in the truck with under 95k then the transmission goes down at 105k. Paid over 13k just for those two repairs within 4 months period. Those vans needs to be recalled for many complaints!
- Tamarac, FL, USA
The etc warming light will come on and the van will decrease power momentarily, I usually pull over, turn the engine off and then back on. That light goes out and then the check engine light will come on and stay on. After several starts and stops the check engine light goes out. Dealer fixed it last week but the red flashing lights came on again as well as the check engine light.
- Dearborn, MI, USA
We have 3 Ram Promasters and all 3 have an oil leak at the oil cooler, costing over $800 each to have repaired. Again, all 3 have had the same issue resulting in over $2,400 in repairs.
- Stigler, OK, USA
Local dealer, sunsr Dodge, not responsive to completing recalls. NHTSA recall# 19V818 and 20V-036. Andrew hodgson sarasota fl ajhodgson54@gmail.com
- Sarasota, FL, USA
Had the van serviced per the recall for the engine cooling fan issue. Took to the dealership I purchased from. After driving away from the dealership and getting about 50 miles down the road the service engine light came on. I could never get ahold of the dealership again. Don jackson in atlanta. They would never return calls. I took to another dealership and they say it's the engine cooling fan relay is shot. I did not have this problem before.
- Columbus, GA, USA
2017 Ram Promaster 3500. Consumer writes in regards to two NHTSA safety recalls 20V-036 and 19V-818. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repairs.
- Erie, PA, USA
Waiting on a fix for 3 recalls
- Pinellas Park, FL, USA
2 recalls W00 and VB2... no action taken and no dates for remedy. They give zero information. Cannot sell vehicle and dangerous to use. Will not tell you how long issue has been pending
- Seal Beach, CA, USA
I had the cooling fan assembly replaced due to a noise and noticeable heat coming from the engine at 68262 miles. I later received a letter stating fca was doing a recall on this engine component. Approximately 7,000 miles or a month and a half later, I was getting a engine vibration and got a check engine light come on. I did a diagnostic scan and it said misfire in cylinder 2. I took the vehicle into the dealership and they informed me that it was the cylinder head that was bad and would have to be replaced. I asked them if the cooling fan recall would have caused this but they said no immediately. My vehicle has now sat at the dealership because they cant find parts to even repair this issue. They will not confirm if this is a common problem but this must be a huge problem if they cant even find parts any where to have it repaired. This vehicle is just a little past its warranty and should be covered due to the fact it was a recall issue that more than likely caused the cylinder head failure. The last time I received a email from fca was two weeks ago and they stated that there is still no eta on when parts will be available to repair my vehicle. I believe this is a huge safety issue if their recall issue is causing further damage and causing the engines to over head to cause cylinder head failure.
- Ladson, SC, USA
01/29/2020 sunlight 1 Dodge Promaster with 9000 miles at 9am pst errupted in flames. A security camera caught the event on camera, 9am pst. The vehicle smoked white smoke from the engine compartment area for 20 minutes and errupted with engulfing orange flames, and noise that alerted the dog inside the house. 911 was called and firemen worked for 3 hours to put out the flames. Had the campervan been parked nose to the home, the home would have caught fire, the Jeep parked within 3 ft of camper melted the rear panels, not known yet if it is a total loss. The camper had been used only for Transport, not camping. 9000 miles. No alterations and an added rear camera. It had sat in place 4 weeks in December in mid 40's degree weather. It was lightly raining when it burnt. The burn landed the engine on the ground. Access to the battery compartment was difficult for firemen. Parked in graveled driveway.
- Olympia, WA, USA
Head light bulb electrical short blowing lights out all the time. Read online complaints. Thousands of complaints for the headlight bulbs.
- Easton, PA, USA
1 the light coming on off on dash board its saying running lights out I check all the lights everything working its just coming on and off its self when my headlights its on. On my vehicles even doesnt have the runnning lights 2 im adding antifreeze like every 10K to 15K milles dealer told me that normal 3 engine have some vibration shaking looks like loosing power
- Pineville, NC, USA
- Peoria, AZ, USA