really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
30,750 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Nov 182020


  • miles
The engine has been replaced in the truck with under 95k then the transmission goes down at 105k. Paid over 13k just for those two repairs within 4 months period. Those vans needs to be recalled for many complaints!

- Tamarac, FL, USA

problem #11

Mar 102021


  • 134,000 miles
The etc warming light will come on and the van will decrease power momentarily, I usually pull over, turn the engine off and then back on. That light goes out and then the check engine light will come on and stay on. After several starts and stops the check engine light goes out. Dealer fixed it last week but the red flashing lights came on again as well as the check engine light.

- Dearborn, MI, USA

problem #10

Feb 182021


  • 81,000 miles
We have 3 Ram Promasters and all 3 have an oil leak at the oil cooler, costing over $800 each to have repaired. Again, all 3 have had the same issue resulting in over $2,400 in repairs.

- Stigler, OK, USA

problem #9

Dec 072020


  • miles
Local dealer, sunsr Dodge, not responsive to completing recalls. NHTSA recall# 19V818 and 20V-036. Andrew hodgson sarasota fl ajhodgson54@gmail.com

- Sarasota, FL, USA

problem #8

Sep 082020


  • 70,000 miles
Had the van serviced per the recall for the engine cooling fan issue. Took to the dealership I purchased from. After driving away from the dealership and getting about 50 miles down the road the service engine light came on. I could never get ahold of the dealership again. Don jackson in atlanta. They would never return calls. I took to another dealership and they say it's the engine cooling fan relay is shot. I did not have this problem before.

- Columbus, GA, USA

problem #7

Sep 112020

ProMaster 6-cyl

  • miles
2017 Ram Promaster 3500. Consumer writes in regards to two NHTSA safety recalls 20V-036 and 19V-818. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repairs.

- Erie, PA, USA

problem #6

Nov 012019


  • miles
Waiting on a fix for 3 recalls

- Pinellas Park, FL, USA

problem #5

Feb 011920


  • miles
2 recalls W00 and VB2... no action taken and no dates for remedy. They give zero information. Cannot sell vehicle and dangerous to use. Will not tell you how long issue has been pending

- Seal Beach, CA, USA

problem #4

Jan 052019


  • 75,000 miles
I had the cooling fan assembly replaced due to a noise and noticeable heat coming from the engine at 68262 miles. I later received a letter stating fca was doing a recall on this engine component. Approximately 7,000 miles or a month and a half later, I was getting a engine vibration and got a check engine light come on. I did a diagnostic scan and it said misfire in cylinder 2. I took the vehicle into the dealership and they informed me that it was the cylinder head that was bad and would have to be replaced. I asked them if the cooling fan recall would have caused this but they said no immediately. My vehicle has now sat at the dealership because they cant find parts to even repair this issue. They will not confirm if this is a common problem but this must be a huge problem if they cant even find parts any where to have it repaired. This vehicle is just a little past its warranty and should be covered due to the fact it was a recall issue that more than likely caused the cylinder head failure. The last time I received a email from fca was two weeks ago and they stated that there is still no eta on when parts will be available to repair my vehicle. I believe this is a huge safety issue if their recall issue is causing further damage and causing the engines to over head to cause cylinder head failure.

- Ladson, SC, USA

problem #3

Jan 292020


  • 9,000 miles
01/29/2020 sunlight 1 Dodge Promaster with 9000 miles at 9am pst errupted in flames. A security camera caught the event on camera, 9am pst. The vehicle smoked white smoke from the engine compartment area for 20 minutes and errupted with engulfing orange flames, and noise that alerted the dog inside the house. 911 was called and firemen worked for 3 hours to put out the flames. Had the campervan been parked nose to the home, the home would have caught fire, the Jeep parked within 3 ft of camper melted the rear panels, not known yet if it is a total loss. The camper had been used only for Transport, not camping. 9000 miles. No alterations and an added rear camera. It had sat in place 4 weeks in December in mid 40's degree weather. It was lightly raining when it burnt. The burn landed the engine on the ground. Access to the battery compartment was difficult for firemen. Parked in graveled driveway.

- Olympia, WA, USA

problem #2

Nov 012017


  • miles
Head light bulb electrical short blowing lights out all the time. Read online complaints. Thousands of complaints for the headlight bulbs.

- Easton, PA, USA

problem #1

Dec 202017


  • miles
1 the light coming on off on dash board its saying running lights out I check all the lights everything working its just coming on and off its self when my headlights its on. On my vehicles even doesnt have the runnning lights 2 im adding antifreeze like every 10K to 15K milles dealer told me that normal 3 engine have some vibration shaking looks like loosing power

- Pineville, NC, USA