The vehicle fails to go into gear when placed in DRIVE until the accelerator is pressed. It then shifts extremely hard into first gear and continues to shift with a hard thump into sequent gears until it reaches the higher gears. Extremely dangerous in city traffic. I managed to get the vehicle to a dealership for a warranty repair. They diagnosed the problem as a defective transmission. After five months of waiting, a new transmission was received and replaced. However, it didn't fix the problem. The dealership's fix was to order a second transmission. I'm still waiting with no ETA after eight months.

- Dandridge, TN, USA

The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. An unknown dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Jackson, NJ, USA

The transaxle downshifts whenever the accelerator pedal is released and the vehicle gains speed. This happens anytime, not when the driver wants to slow down. In the snow this has caused me to loose traction (unwanted engine breaking). There is no way to turn this off. I've spoken with other ProMaster owners and they all report the same issue. The transaxle should only offer engine breaking if the driver is depressing the brake pedal. Not whenever the vehicle accelerates. I believe this feature should only be active in "tow/haul" mode, and not be active in "Drive" mode. Even when the gear selector is in "manual mode" the unwanted downshifting still occurs. This has caused me to loose control (steering) as the vehicle is FWD on several occasions. No other vehicle I've ever driven acts this way. This has caused me to go off the road in snowy conditions.

- Mapleton , ME, USA