10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
130,642 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #4

Apr 202021

ProMaster 3500

  • 378,569 miles
I've only been taking it to the Ram dealership to be fixed in may still have not got it fixed right one minute I could be doing 40 and then I nexen you know the rpms are up to 7 in the drop down in a jerk so hard to get into gear almost breaks my freaking neck then I will shift in I get up to 65 anything over 65 it starts jerkin and then drops back down and I can't get back started again I had to pull over the side of the road let everything cool lob doesn't make any sense to me already change the transmission cooling system the speed control him sensor I don't know what more I can do I am taking back to the dealership to see if they know what to do because apparently they don't in a light to know why the dealership cannot fix their properly

- Mount Morris, MI, USA

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problem #3

Jan 042021

ProMaster 3500

  • 58,000 miles
My 2018 Ram Promaster 3500 was having problem when I put in reverse, it was jerking and I had to push extra gas to reverse it. I took it to dealer, they said yes it has problem in transmission and I had to leave my van to fix it. They took 4-5 days, but didn't found exact cause and they just flush transmission fluid. They told me "if you face same problem again please come back we will help you even when warranty expire". one week later it was having again same issue and even more thing, it was jerking while I am driving also and reversing was same like before. I took it again to same dealer, but they said they didn't find anything. Now my problem is my warranty is expired but I am having same problems. They couldn't fix it when I had warranty. It sounds like my loss even I had warranty.

- Saginaw, TX, USA

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problem #2

Apr 172017

ProMaster 3500

  • miles
The contact owns a 2016 Ram Promaster 3500. The contact received notification of NHTSA campaign numbers: 19V818000 (equipment, engine and engine cooling) and 20V036000 (power train). The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not taken to a dealer and or repaired. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available

- Almont, MI, USA

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problem #1

Jun 062019

ProMaster 3500

  • 86,000 miles
The bolts to the transmission/motor mount broke. The engine and transmission dropped almost hitting the ground.

- Topeka `, KS, USA

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