2.9

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
50,067 miles

About These NHTSA Complaints:

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problem #9

Jul 272020

ProMaster City

  • 125,000 miles
The contact owns a 2015 Ram Pro Master City. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral. The accelerator pedal became inoperable. The contact coasted the vehicle off the roadway. The vehicle was restarted and worked as designed. The check engine and transmission warning lights were illuminated. The local dealer was contacted and informed the contact that the transmission needed to be flushed. The vehicle was not diagnosed nor repaired. The contact stated that the failure was like NHTSA campaign number: 16V529000 (Power Train) however, the Vin was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.

- Winston Salem, NC, USA

problem #8

Apr 112020

ProMaster City

  • 81,000 miles
I purchased vehicle used on 2/14/2018. Carfax stated no outstanding recalls. After about one year, very occasionally, when shifting from park to drive, the gear would not engage until the process was repeated. Just recently, while highway driving, both "service engine" and "transmission" warning lights appeared on the dash. This was followed by a near total loss of power and an occasional stall. This obviously created a dangerous safety hazard for me and the other drivers in my area. I took the vehicle to the local Ram dealership (peacock - bluffton, SC) and (after 5 days) was told I needed a new "transaxle range sensor wiring harness" ($700. +/-) and a powertrain software update (warranty). Some research revealed a recall by Fiat-Chrysler (8/2016) for the wiring harness - S55 / NHTSA 16V-529. According to the dealer, Fiat-Chrysler will only honor this recall for a period of 2 years from date of issue. Further research revealed that NHTSA requires recalls be honored for a "reasonable" amount of time, suggesting that 10 years is "reasonable". this is day #8 as the vehicle remains in a bay at the dealership. I am looking from some guidance on how to proceed.

- Bluffton, SC, USA

problem #7

Jan 132020

ProMaster City

  • 39,000 miles
Vehicle was jus idling in park I smelled like something was burning few days later vehicle ran hot and fan no longer works

- Atmore, AL, USA

problem #6

Feb 252019

ProMaster City

  • 40,000 miles
Van stop running with no warning while driving down the road. Pull over and check battery connection, wiggle wire, return to van and it restarts. This has occurred more than 6 times in the last 2 weeks. I afraid to get on the express way.

- Ray, MI, USA

problem #5

Sep 142018

ProMaster City

  • 104,000 miles
Van loses electrical power when driven and stalls. This is while driving on a city street go straight on the road. This is a off and on issue with this vehicle. It has been to the maintenance shop who could find anything nor codes. Suggested we take it to a dealer, they tell us the same thing. No codes and it drove fine with no issues. Well, I have had two different employees driving it and it has done the same thing a total of four times. It is a power issue as the clock/radio resets each time it happens! dealership has only drove it for 10 minutes. It has stalled after we've used it 4-5 hours in the day.

- Zanesville, OH, USA

problem #4

Mar 312018

ProMaster City

  • 22,800 miles
Experiences dangerous stalling and loss of electrical power to engine during driving. This can cause a serious accident. This is specifically a symptom of one of the many recalls supposedly performed on this vehicle already. I believe the recall repair previously was not completed properly because I have experienced this 10 times in the past two weeks.

- Los Angeles, CA, USA

problem #3

Feb 082017

ProMaster City

  • 23,000 miles
We own a 2015 Ram promasters. While driving on the freeway at various speeds. Tech experienced a sudden loss of power. On the dash appeared a yellow check engine light and a red symbol ( ! ). a message read "service required - transmission service". as the tech attempted to exit the freeway, afraid that the van might stall with incoming traffic. He made a safe exit off the freeway. Pulled over, turned off ignition and was able to restart the car in hopes that the trouble would clear. The red symbol ( ! ) disappeared and power was restored. Was able to drive back to company.

- Reseda, CA, USA

problem #2

Feb 172017

ProMaster City

  • 15,000 miles
We own a 2015 Ram promaster. While driving various speeds. In the middle of the street the engine stalled without warning. Was able to pull over and park the car. Tried to restart the car but it didn't turn on. Returned after 4 hours and the car was able to start. Engine light did not turn on. Roughly 15,000 miles on vehicle.

- Reseda, CA, USA

problem #1

Apr 052016

ProMaster City

  • 800 miles
After first purchasing we noticed it tends to surge forward or stall out from time to time, and on a few occasions when putting it into drive, it sounds like a sledge hammer hit the engine. I have been to and called the local dealer in dunn nc and told them the issues and asked if the several recall notices I have gotten cover the issues we've have been experiencing. I was told we don't have the parts you need, don't worry you will get a letter to bring it in when parts are available. We got the first notice several months ago, and have 4 notices now. On one occasion I almost hit a building when the engine lagged and then surged unexpectedly. Seems no one wants to address issue or they have just been putting this off trying to wait til warranty is over.

- Lillington, NC, USA