Contacted Saturn of Albuquerque explaining that the rear windshield just exploded for no apparent reason. I was assuming that the bumper to bumper warranty would cover this, but Saturn of Albuquerque as well as General Motors Corporate of Detroit determined that they would not cover the cost. I spoke to a district manager of General Motors and requested either an email or written letter stating why I was denied the bumper to bumper warranty coverage. The corporate manager literally stated that he had no access to an email account ( yeh right!!!) and that he would not send any letter. In short I wrote a letter of demand that Saturn give me an explanation why my bumper to bumper warranty was denied on the rear windshield, and personally handed the letter to the service manager of Saturn of Albuquerque. I will wait a couple of weeks for a response, and most likely will have to take them to small claims court. I do not think that I was unreasonable in asking for a written letter or email from them, but apparently they are reluctant for whatever reason?