10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 23,213 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
During every cold season since the purchase of 2003 Saturn Ion, there is a problem with starting the vehicle in cold weather (usually when below 25 deg F). This seems to be an intermittent problem. How the problem manifests is as follows: In cold weather, when trying to start the vehicle, engine frequently (at least 25% of the time) will not "catch" and run- just turns over. If immediately trying to start it again after a first failed start, engine turns over slowly and dies (similar to dead battery symptom, however battery has been checked and found to be ok). After letting the car sit for 5 minutes after a failed attempt, trying again may result in a moment of what appears to be fuel getting to the engine, and more engine turning, however engine stalls. After repeated waiting and start re-attempts (often 5- 10 times, and an elapsed period of time of 30- 60 minutes of re-attempts, the engine will frequently start and remain started. However the inconvenience of a 30-60 minute delay is disconcerting, and on some cold mornings, repeated failed attempts causes battery to drain and need for "jump starting" the car, at owner expense and inconvenience. An internet search on 2003 Saturn Ion cold starting problem indicates a pervasive and systematic problem in ignition switch design, however Saturn has not yet acknowledged this design flaw in a formal recall. Today, repairs have to be made at owner expense ($200-300 replacement ignition switch seems to be the feedback). See website www.carsurvey.org/viewcomments_review_97727.html my request of the NHTSA is that you urge Saturn to issue a formal recall for this problem immediately. Please respond with your inputs and intended approach on this situation. Also, if you are aware of other agencies that I should contact about this problem, I would greatly appreciate.
- South Hadley, MA, USA
The contact owns a 2003 Saturn Ion. The contact stated that the vehicle failed to start in cold weather. It takes approximately 30 minutes or less for the vehicle to start. The vehicle was taken in for inspection, but they could not find any failures. The manufacturer stated that no recalls were available. The failure and current mileages were 72,000. Updated 020209 updated 02/03/09.
- Old Bridge, NJ, USA
Car will not start in temperatures near 32 degrees or less. Ignition switch and battery have already been replaced. Car starts to crank then stalls out and service light comes on. Must wait 10-15 minutes to try again. If lucky it will start on 2nd try, otherwise 3rd. This has been going on for past 3 weeks when temps dropped.
- Manassas, VA, USA
Vehicle will not crank or start after car is turned off after driving a short or long time. Service light comes on when you try to start the vehicle. After letting it set for about 20 mins the vehicle then starts and shutoff again and it takes about five tries to get it started again.
- Johnsburg, IL, USA
My Saturn Ion 3 had 4 occurrences of service vehicle's message in the last 24 hours since Dec 29, 2006. When I turn the key, the engine doesn't turn over. The message windows shows "service vehicle" and the "security"/pass lock symbol on the dash keeps flashing. I kept trying turning the ignition, nothing happnened. The after approx. 10 minutes, the car started and ran great as if nothing happened.
- Grand Blanc, MI, USA
Driving under normal conditions on the highway, check engine light came on and within seconds smoke began billowing out both ends of the vehicle. The engine has been confirmed to have a hole in the block, rendering the vehicle inoperable until it is replaced. The vehicle is in the dealership shop and is awaiting an adjuster from the car company to inspect it before they will begin to repair it.
- Rogue River, OR, USA
The vehicle stalled while driving on the freeway and going down a hill. The vehicle accelerated up to 5,000 RPM's and would not go down until the vehicle was on a flat surface. Provide further details.
- Castaic, CA, USA
Consumer complained about intermittent stalling. It occurred almost every other week. Consumer stated vehicle was driven approximately 350 miles per week. Took vehicle back to dealership on 3 separate occasions, but dealer could not resolve the problem.
- Canyon Country, CA, USA
Within 1 week of purchasing vehicle, engine light was coming on and car would shake. Brought in to dealer and they ran a diagnostic test which determined nothing was wrong. Within 2 days engine light continued to come on, sometimes staying on steady and sometimes blinking. Vehicle will start to shake and will not accelerate. When going down hills (even small ones) vehicle will suddenly feel like the brakes have been put on and vehicle jerks forward. The car feels like it's about to stall out when trying to accelerate. When opening the trunk it was very hot and you could not put your hand down in it. Called dealer to make another service appt. This week.
- Braintree, MA, USA
Vehicle stalled while on the highway causing the steering wheel to lock up. The vehicle would lock up as if it was turned off. After the vehicle was received back from repair, it had become difficult to gain speed, and shift gears automatically(especially problematic when in lower speeds), and would randomly begin to shake.
- Ludington, MI, USA
Engine light appeared on instrumental panel, vehicle was taken to the dealer, and they could not duplicate the problem. The following day manufacturer called the consumer not to drive the vehicle at all. Dealer kept the vehicle for 3 weeks.
- Davie, FL, USA
New Saturn Ion 2003 stalls while driving down highway, steering column locks up, must stop suddenly to restart and gain control of car.
- Ludington, MI, USA
Dear administrator: I purchased a 2003 Saturn Ion 2 on December 28, 2002. I reported to both the Saturn corporation and the dealership that sold me the vehicle that the vehicle wasn't safe after driving the vehicle for 80 miles. The dealer agreed to fix the vehicle, so I took the vehicle in and the dealership on 4 seperate occasions, two of which the dealer refused to accept my vehicle. On January 10, not two weeks after the purchase of the vehicle, Saturn kept the vehicle for nearly one week. After the loan was approved on the vehicle, the dealership returned the vehicle to me and said the vehicle was free of defects. After nearly being killed in the vehicle twice because the vehicle stalled on the freeway when I attempted to accelerate, I took the vehicle to the Saturn dealership in cerritos, California. The dealership where I purchased vehicle refused to honor my warranty, refused to accept the vehicle and told me that they would not accept the vehicle. I had 1,200 miles on car and I had not had the vehicle in my possession for 30 day because the vehicle had been in this dealership's auto repair shop for 5 days. When I was nearly killed in the vehicle for the last time, I was forced to have the defective vehicle towed and left at the dealership. Saturn refused me tow service on this vehicle, although I have purchased tow service. Saturn is now in possession of the vehicle and has been since February 1, 2003. The Saturn of cerritos, manager, Mr. Vance threatened me on February 1, 2003, and told me that I returned the vehicle that Saturn would return the vehicle to americredit, the company that financed the car and would have my credit ruined - if I did not keep the defective vehicle. The Saturn corporation manager, donna lansfield, also threatened me and in an unprofessional, threatening manner attempted to force me to retrieve Saturn's defective vehicle that nearly killed me twice now.
- Seal Beach, CA, USA
- New Windsor, NY, USA