7.6
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 6,378 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Vehicle is experienced delayed acceleration. As a result when entering a highway vehicle will not accelerate until twenty seconds after applying the pedal.
- Meriden, CT, USA
Consumer found it difficult to depress the horns button when needed due to its location. This made it impossible to warn other motorist in a emergency situation. Also, when accelerating on wet surface tires will spin but vehicle will not accelerate.
- Long Beach, NY, USA
I bought a Saturn Ion 3 on July 11, 2003. My car's accelerator has basically not worked and my car has essentially died on three occasions -- one of them on the highway. I have taken my car into repairs three times to Saturn pensacola and Saturn has failed to fix it because they cannot "duplicate" my concern. I am mainly concerned with getting this car fixed or if it is not fixable for me to get a replacement car. This car is a danger to me and others around me! they are not fulfilling their terms of my extended warranty. Saturn Corp rep diane wants me to travel to another Saturn facility myself to get this car fixed. That is outrageous because the next nearest facility is over 60 miles away! they refuse to tow the vehicle to mobile or montgomery. And, they refused to loan me a car or tow my car to the pensacola service center when my car died the second time on Sept. 13. the "customer service" and treatment I have been given by Saturn Corp and the dealership is extremely poor. I have reported this issue to the state attorney general's office as a lemon as well as the bettter business bureau, NHTSA, Consumer Affairs, General Motors (who owns Saturn), etc. I feel extremely let down by Saturn because I owned a Saturn previous to this one for 2 years and was extremely loyal to the vehicle. A co-worker at my job is also having the same problems with her 2003 Ion. In fact, I wanted Saturn to compare my Saturn issue to my co-worker's issue (who is bringing her car in today) and Saturn basically threatened me that if I did not pick up my car (which was still in the shop) and return their loaner (which I still had) that they would report the loaner as stolen. Do not buy a Saturn Ion. Saturn "customer service" is a big joke.
- Pensacola, FL, USA
- Pittsburgh, PA, USA