10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 10,416 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
At the time my Saturn was involved in an accident it was under 30,000 miles and still under warrenty. I was driving on a busy highway and my accelerator got stuck. At the time I could not see what was holding down my accelerator. It was a piece of panel that came off partially that was holding the accelerator really hard and it was stuck making my pedal stuck almost all the way to the floor. I tried to slow the car down with both feet on the breaks and the emergency break to no avail. I didn't turn the ignition off because I had cars on all sides of me going 50-70 mph. It was when I came to a red light that I realized my car wasn't going to stop and I had no other choice but to hit an SUV and my car kept trying to accelerate and push the SUV out of the way. That is when I turned off the ignition. I had to turn off the ignition before another accident occurred. The SUV was damaged. My car was damaged. I haven't been able to get my car fixed because I am waiting for Saturn to acknowledge the manufacturing defect which caused the accident, so that they could lend me a rent-A-car while it is in the shop. But, I cannot get them to give me a call to make an appointment to get my car in the shop or supply a rent-A-car. A forensic investigator inspected my car on Friday and agrees that I didn't cause the accident. He supplied the information to Saturn and still three days later I can't even get a courtesy call. The accident was on June 16, 2005. I couldn't get them to call me to speak about what my options were until the week of July 1, 2005. Then an investigator July 8, 2005. They have not made one effort to work with me about getting the car into the shop. They have not given me the time of day to make an appointment with a Saturn shop location to get my car fixed and so that they could supply a rent-A-car.
- Silver Spring, MD, USA
I have had repeated problems with the exterior front lighting on my new 2003 Saturn Ion which is a safety hazard. On 5/15/03 I took the vehicle to the albuquerque Saturn dealership to fix the front driver side running light and left turn signal. They replaced the bulbs, but I had to take it to the dealership again on 7/18/03 after having driven it less than 100 miles for the same problem. This time they replaced the entire headlamp assembly. Then again on 9/29/03 I took it back to the dealership to have the passenger side front running light and turn signal replaced. I talked with the sales manager ben vigil and the service manager justin greenberg. I complained that I've spent more time at the dealership for unscheduled maintenance than routine maintenance, and I was concerned I had bought a lemon. I told them that if my turn signals aren't working properly, that is a safety issue. Mr. Greenberg told me that he probably gets two customers a day with the same problem (which shocked me). He said Saturn has sent out new bulbs to the dealerships which they claim will solve the problem. We'll see.
- Albuquerque, NM, USA
- Kirkland, WA, USA