I purchased a 2006 Saturn Ion in June of 2005. Over the course of the last six to eight months, I have been noticing a problem with the key being stuck in the ignition. The key would require a slight "jiggling" in order to be drawn from the ignition. About two and a half weeks ago, the key became stuck in a position where it could not be turned off at all thus resulting in the inability of the engine to shut off. The car was still operable, but it would not shut off. I contacted my Saturn dealership who during a particularly acute display of poor customer service, advised that I would require new parts for my vehicle which would result in a cost of nearly $500. The parts included ignition cylinder, ignition housing, key and key coding. After receiving the repair, my key continues to get stuck in the ignition. Although the car will turn on and off, the key will either come out with repetitious "jiggling" or will not come out at all. Many a day, I've had to leave my car with the key in the ignition because I simply did not have the time to fiddle with it. The time required to dislodge the key averages to about 15 minutes. The key fails to come out of the ignition. As I am still making car payments, this is very dangerous situation to be in. The keys presence in the car establishes it as a target for theft. I am a woman who must commute a half hour to and from work in a large metropolitan area.

- Las Vegas, NV, USA