10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 91,486 miles
About These NHTSA Complaints:
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I slightly was going off the curve to the right I turned the wheel to get straight the steering went out I lost control I mashed breaks and nothing stopped the car veered to the right crashing into a utility pole, flipped and the front driver tire, hub and axe came completely off it was not struck by the pole. I was on a county road I be]believe that the suspension went out as well I know the steering did I had no control.
- Huntsville, AL, USA
On November 2, 2018, and after a two day train ride from Washington, I arrived at smith motors to inspect and test drive a 2007 Saturn Ion 3 sedan that I had located on cargurus.com. I was unable to located a certified automobile inspector in that area, and inspecting the vehicle in the rain made it difficult to see exterior damage, and test driving with the defogger blasting concealed the defect about which I am making this complaint. I specifically asked the salesman, craig manske, what is the meaning of "certified pre-owned, " and he assured me that the Saturn had undergone a rigorous inspection and servicing of equal quality. He left me in the aggressive hands of the closer, smith motors's business manager, ross kent. Mr. Kent insisted that I sign a form acknowledging that my modifying the vehicle or using non-GM parts might void the warranty. I reminded him that the vehicle was twelve years old, had sixty-nine thousand miles on it and was undeniably out-of-warranty. He made my signature a deal-breaker, so I gave in because of the time and effort I had expended in getting myself to the dealership in the first place to buy this vehicle. I drove the car back to Washington, but the stiff and squeaky pedals annoyed me enough that I took the vehicle to the nearest Chevy, Buick & GMC dealership in warrenton, or. That technician was unable to silence the squeaky pedals with the lithium spray designed for the task. I ended up paying $55 in a subsequent attempt by another technician to unstiffen and silence the pedals, but it was unsuccessful. The cost to install a new clutch pedal is prohibitively expensive, there is no new brake pedal available, and the mechanic did not recommend using a salvage pedal. My request for reimbursement from smith motors, Inc. Was denied by controller, carla sheeley, who insisted it was sold "as is."
- Long Beach, WA, USA
The contact owns a 2007 Saturn Ion. In October of 2016, while driving 65 mph, the brake pedal was suddenly depressed. However, the contact crashed into the rear of a vehicle and, in turn, another vehicle crashed into the rear of the contact's vehicle. The air bags did not deploy. There were no injuries sustained. A police report was not filed. The local dealer was not contacted to diagnose and repair the air bag failure. The failure mileage was unknown. In December of 2017, while driving at unknown speeds, a pick-up truck crashed into the rear of the contact's vehicle. The contact sustained injuries to the right knee, which required medical attention. The air bags did not deploy. A police report was not filed. The vehicle was taken to an independent auto body mechanic, but was not diagnosed or repaired. The local dealer and manufacturer were not contacted. The failure mileage was 43,000. Additionally, while driving, the steering seized and the vehicle stalled. The vehicle was taken to an unknown local GMC dealer in bakersfield, California where it was diagnosed that the locking system and ignition key needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was not notified. The failure mileage was unknown. The VIN was not available.
- Maricopa, CA, USA
Ever since I purchased this vehicle in October I've been having trouble & its only January I've had a fuel leak and had to replace it I've had bad struts had to replace it bad alternator replaced it bad battery replaced it bad brakes & rotors & I replaced it. It's just a horrible car and I wish I had spent my money else where is it possible that I trade in this car for something the same value I am very unsatisfied with this car.
- Salisbury, NC, USA
The contact owns a 2007 Saturn Ion. While driving 35 mph and attempting to avoid a vehicle that was stopped in the roadway, the ignition key became jarred and moved to the off position, which caused the vehicle to stall without warning. The contact attempted to switch lanes; however, the steering wheel seized and the brakes failed to function when the pedal was depressed. The contact stated that the vehicle crashed into the rear of the parked vehicle. The air bags failed to deploy. There was no police report filed. The contact sustained injuries to the neck, shoulder, and lower back that required medical attention. The contact stated that the vehicle was repaired under NHTSA campaign number: 14E021000 (electrical system); however, the failure recurred. The vehicle was towed to a dealer to be repaired. The manufacturer was notified of the failure. The approximate failure mileage was 76,000.
- Indiannapolis, IN, USA
The contact owns a 2007 Saturn Ion. The contact stated that when that the brake pedal was depressed to the floorboard and the vehicle failed to stop. In addition, the coolant warning light continuously illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 200,000.
- Montgomery , AL, USA
- Clinton, IA, USA