I purchased a new Saturn Vue in 3/02. It ran great until 1/7/03 at which time the car lost power and wouldn't start. I called Saturn, and they had someone pickup the car and tow it to a dealership in saginaw. When I picked it up, I was told the car had too much gas got in the cylinder. I've been driving cars for 20 yrs &never had a problem like that, so I thought it might have just been a quirky thing...until it happened again 2 wks later (1/23/03). I called the Saturn, and they picked it up. I was now concerned about the car breaking down when my wife was driving it with my 3 sons. I picked up the car from the dealership, and they told me the same thing happened as the 1st time. I voiced my frustration to the svc mgr who gave me his bus card and told me to have my wife call him if she ever broke down...I don't think he works 24X7. The same thing just happened again on 1/13/04. I asked dealership happened this time - they said it was the same thing. I pressed this person for more info and he asked me how far I had driven the car before it broke down. I told him just a short distance. He said there's a quirky thing with Saturn - in cold weather you have to let them run for 2 or 3 minutes even if you're taking the car for a short drive or the car will get too much gas in the engine and break down. The svc person I worked with, got the svc mgr (terry mckee) who echoed the same thing. Keep in mind, I have a wife and 3 little boys. If my wife uses our car, I can't expect her to have to follow this procedure for fear of being stranded! I got the customer care # at Saturn filed a complaint (reference #110098470). Brian from Saturn said they won't do anything to help me out. His only solution was for me to let the car run for 2-3 minutes before I drive it. I wouldn't have bought the car if I would have known about this! I don't want the car anymore, but I can't sell it to someone in good conscience. Can you please help"??"

- Frankenmuth, MI, USA