6.8
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 9,354 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My windshield cracked while stationary in the driveway. We did not identify any cracks or chips in the windshield that could have cause this. The crack started at the top driver side corner of the windshield.
- Sunnyvale, CA, USA
Windshield on my Ascent 2019 cracked on driver side with no impact
- Danville, CA, USA
My vehicle has always been garage kept. Approximately 1 month ago, I went to get in my vehicle and noticed the windshield had a crack (approximately 6') in the passenger side. I contacted my insurance company who advised me I could either pay the deductible ($750) or better yet contact Subaru, as they've had numerous complaints on Subaru windshields cracking for no apparent reason. I applied windshield repair to prevent further cracking, to no avail. Two days later, the crack spread over to the driver's side. Subaru's response was for me to bring it to my local Subaru dealer. When I went to the Subaru dealer they informed me that because I had 51,000 miles on my vehicle, Subaru would not replace the windshield and provided me with a quote of over $1,300. As I am retired, my vehicle is only driven locally.
- Sevierville, TN, USA
Purchased a new 2019 Subaru Ascent in February 2019. After having it home a few days noticed a chip with a small crack in the windshield on the bottom drivers side corner near the blacked out area, which I did not see when I took the car. Called the dealership and brought the car in to show them. They said there was nothing they could do and I would have to pay for a new windshield. A month later I wrote a letter to the owner of the dealership and never received a response or acknowledgment of my letter. A year later the small crack turned into a very large crack and ultimately I had to replace the windshield in March, 2020, and pay the deductible on my insurance policy.
- Toms River, NJ, USA
Windshield cracked by itself while driving down a road at 45mph. Stereo system defective. Stereo has been replaced 3 times already
- Winton, CA, USA
Windshield cracked within a few days of driving it off the lot. I was just driving it and I noticed a small crack...and then within a few days the crack went the entire length of the windshield.
- Highlands Ranch, CO, USA
My windshield has been impacted by objects from the roadway twice and has had to be replaced each time. The first incident was in April 2019, when a chunk of ice flew off a vehicle ahead of mine and nearly shattered the entire windshield. This windshield was replaced. The replacement windshield was impacted by a small road rock while operating the vehicle in December 2020, resulting in a golf ball-sized puncture down to the adhesive sheet. Even the safelite tech remarked at the level of damage and was unable to salvage the windshield. I have never seen a road rock cause that much damage to a windshield, and I don't think there's ever been a vehicle I've owned that hasn't taken a rock at one point or another. It's unavoidable. What is not unavoidable is the clearly defective nature of these windshields. I no longer feel safe behind the wheel. That windshield will protect nothing in a high-impact situation.
- Monticello, MN, USA
2 windshield replacements in less than one year. 1st was November 2019 with major crack in windshield from small rock while driving hwy 60 near salome, AZ. Insurance replaced with oem windshield. 2nd was major crack for no apparent reason while driving on us 10 near morongo, ca in June 2020. Bumpy road, but did not hear anything hit windshield prior to it cracking. Pictures of 2nd crack attached. Replaced at own cost of $640.77 as did not want to make another claim to insurance company in less than a year.
- Prescott, AZ, USA
We were driving and had a very small rock chip in the window. Within the next 30 minutes the windshield had cracked the entire from the top side of the crack all the way to the side of the windshield and cracked on the bottom all the way to the bottom side of the window. So what should have been an easy rock chip repair quickly changed to needing the whole windshield replaced at almost $1,000. The chip occurred while we were going about 30 miles an hour just getting on the on ramp to I-55 at mm 100 in springfield il.
- Sherman, IL, USA
Windshield cracked unexpectedly while driving on a smooth paved street. Crack expanded to over 18 inches long. Had to have windshield replaced.
- Vineyard, UT, USA
My windshield on my 2019 Subaru Ascent was cracked while in motion on a highway
- Clarksboro, NJ, USA
On the day that I bought the car, on my way back home, a small rock cracked the windshield. Over the next few weeks, the windshield cracked in 4 more spots. The quality seems really bad. I've never had this with any other car.
- North Andover, MA, USA
This is the second time this Ascent's windshield has cracked for no apparent reason. The first time was within 60 days of purchase; it was replaced with a oem windshield by Subaru. There was no observed object impact in either case. The attached photo is of the second crack which was noticed today.
- Waterbury, VT, USA
4 days after purchasing my Ascent I was on the freeway and a passing vehicle threw up a rock and hit the windshield. It was so small that normally it could have been fixed but instead it broke the windshield from the driver side view all the way over to the passenger side. The whole windshield had to be replaced at a cost of $1200 for the windshield and had to be re-calibrated at the dealership for an additional cost of $300. Here I am a year later and the same thing has happened again. Exact same spot on the drivers side where a tiny rock flew up and again cracked the windshield from the driver side all the way over to the passenger side. This is clearly a defect in the glass manufacturer that Subaru is using for their vehicles and its a costly one
- Spring Creek, NV, USA
Windshield easily cracks and chips leading to unsafe windshield and poor visibility. It has happened when in motion and when not in motion. This has happened multiple times and I am unable replace it each time.
- Nebraska City, NE, USA
Window with long crack after very small rock hit windshield at lower speed (45 mph).
- Durham, NC, USA
The front panel of my sunroof has a large crack originating from a connection point with the vehicle. I have not experienced any impacts in this area that could explain the crack. I noticed the crack when preparing to use my sunroof.
- Sugar Land, TX, USA
Defective glass. Windshield and moonroof glass both cracked while vehicle was stationary. Car was in covered parking.
- Lawrence, KS, USA
A crack formed in the windshield while driving starting on the left side of the vehicle, where the windshield meets the car frame. We were driving on the freeway going straight, at approx 75mph and there were no other cars around when it crack started to form. There was no rock/ item that had hit the car. In less that 24 hours, the crack grew to be 3/4 across the entire windshield. There was no area that looked like a "point of impact" and there was no "star". when speaking to the dealership, they said that many windshields these days have been cracking easier than normal, that they haven't been made well the last few years. No one at Subaru informed me out this when I was buying the car, and the model and year have been added to a list of known vehicles with windshield issues.
- Petaluma, CA, USA
- Mercedes, TX, USA