10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 5,467 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Raw gas smell when vehicle is at idle or after being driven for a bit and parked in the garage. The smell comes thru the vents and fills the garage after I park the vehicle. Gas mileage is also being effected it seems, and is low.
- Joliet, IL, USA
Within my first two weeks (200-300 miles) of owning the vehicle I was told by stevens creek Subaru that the car was not safe to drive and here we are again. Another failed strut. So by deduction, it's unsafe to drive but that hasn't stopped Subaru from putting me back in it, fully aware that the strut has failed verified at 20,000 miles but problem started 12,000 miles ago. In motion this is a problem everywhere. Safety issue. Subaru is not making me drive for almost a month with a failed strut, waiting on parts. Let's talk about brakes next... so they replaced the front pads with "special" brakes, hand delivered from Japan. Why" what are these "special" pads and how are they different? I really want to know what's different about these? are they softer? will they wear out faster" I'm not honestly thrilled that they resurfaced the rotors. Again... brand new car... brand new rotors... now they have extra "wear" as a result of the bad brakes from the factory and they will wear out faster. Would have preferred them to be replaced. This only adds additional out of warranty costs to me in the end. Especially if the new pads also wear quicker. Safety we just blindly applied the ECU firmware upgrade with no pre-drive test to verify the problem. Which was why the car was left overnight in the first place initially. So we have no documentation of the issue just that we flashed the firmware. From my tests the past two mornings it seems better and possibly resolved but again, this should have been properly documented and tested and was not. The surging engine condition / transmission gear ratio hunting problem was never verified by the dealer. They blindly flashed the firmware and also didn't road test after the fact. There also still an undiagnosed transmission problem. Additionally there's many more things wrong with my car but your form limits me to three at a time.
- Royal Oaks, CA, USA
I was in traffic and the dash- started flashing and everything at once started shutting off and then brake was applied on its own. Very scary while in traffic- I have been waiting for a tow truck for over 3 hours. Dials: At oil temp flashes, all electronic things is all off and lit. Transmission and braking issues- all at once. City street braddock rd and I pulled off at kings park shopping center in front of wells fargo and cvs, stationary.
- Springfield, VA, USA
Driving on freeway check engine came online suddenly. Eyesight turned off. Car became unstable, could not go past 60 mph. Kids in freking out. Very unsafe. Took to dealership. They could not figure out. I did online research and followed these forums https://www.ascentforums.com/forum/137-Subaru-Ascent-complaints-issues-problems/1981-check-engine-light-11.html apparently early Subaru models had 2 bolts missing in the engine airtight compartment. Atleast 2 other people have complained. I have driven so many miles Subaru as not issued a tsb and a recall. I was planning to take legal action as this a unsafe thing to do. Please please please look into this. I hope you could ensure accountability and honesty w/ Subaru. I am extremely frustrated. Did Subaru deliberately hid this from consumers? please check this forum thread again https://www.ascentforums.com/forum/137-Subaru-Ascent-complaints-issues-problems/1981-check-engine-light-11.html
- Dublin, CA, USA
- Garland, TX, USA