Windshield cracks easy

- Tacoma, WA, USA

A large crack suddenly appeared on the windshield of my 2020 Ascent, and expanded rapidly over the course of a few hours. I purchased the vehicle new in January 2020. Subaru will not cover the windshield under warranty. The cost to replace the windshield and re-calibrate the eyesight sensors is over $1,000 through safelite. I'm concerned that having an outside company re-calibrate the sensors will void the warranty, and the dealership could not provide any clarification. My dealership cannot replace the windshield (as they've indicated this must be done by a third party), and cannot re-calibrate the sensors for over a week. There is no reason for my windshield to have such a large crack, as there are no chips visible and I do not recall anything striking my windshield recently.

- Baltimore, MD, USA

My wife and I purchased a new 2020 Subaru Ascent in January this year. From day one, the vehicle has been generating an excessive and potent fuel smell in the engine bay that is then pulled into the passenger cabin via the HVAC system while running. This smell is prevalent when walking around the outside of the vehicle while it is running; it is also noticeable after parking (and turning off) the vehicle in our garage as the garage fills with a raw fuel smell that takes several hours to dissipate. We are able to replicate this issue every time we drive the vehicle for more than 10 minutes in all types of driving conditions and trip durations. Outside temperature does not seem to be a factor. The vehicle has been taken into the dealership three times since purchase. On the second visit, the dealership tech verbally confirmed the fuel smell upon check-in and opted to run full diagnostics on the car, even testing the fuel pump/system, but could not identify the source of the smell. This was eventually elevated into a service request incident/ticket with Subaru of America. Two Subaru field engineers visited the vehicle, the first stated they could not replicate the problem, but the second could replicate the problem but claimed it was a running engine/burning plastic smell and was considered normal operation. The engineer's proposed remedy was to use the "recirculate air" button to prevent outside smells from being drawn into the car. > I am confident this is a fuel smell, not a typical heated engine smell as Subaru claims. > when drawn into the vehicle, the fuel smell causes lightheadedness and headaches. > using the recirculate air button is not a solution, it is a mitigation tactic, especially when that smell is continually generated by the running vehicle.

- Novi, MI, USA

In Feb my car battery was dead in morning after sitting in garage turned off and no doors or lights on. I had it jumped and took it to the dealer and they tested battery and it was fine. The second time it happened a week later same scenario I took it in and they tested battery and said it was bad battery. So the dealer replaced it and it and it was fine. The third time now today it has happened again except this time my car was beeping at me like if the unlock key fob button had been hit but doing it every few seconds. So I went and found both key fobs and they weren't being depressed so I tried to unlock door myself with key fob and nothing happened and red light on fob blinked every time I touched it but I wouldn't hear anything happening with car so I tried to click tailgate button and nothing happened. So I then went to turn the car on and realized the battery was dead again. So we jumped it and let it run for twenty minutes and dealer wants us to take it back but they are saying they haven't heard if this issue when I search online it seems like this is a known issue.

- Georgetown, TX, USA

Driver's side mirror vibrates on freeway, causing blurred visibility of vehicles and traffic.

- Monroe, WA, USA

Driving down the road the entire car started vibrating and felt wobbly when I got above 20mph. Pulled over to check tires and under the car, no obvious issues found. Turned off then back on the car, same issue above 20mph. The car was struggling to get up the tow ramp and smelled an acrid odor that both I and the tow truck driver noticed. Made terrible sound when shifting from P through R to D. this all happened on paved roads going back home. The car now has 150 miles on it, bought it 3 days prior new.

- Irmo, SC, USA

Crack on windshield while driving on non pavement road

- Pearland, TX, USA

Purchased 2-8-2020. Windshield cracker for no reason 2-22-2020. Crack just appeared out of no where. Dealer denied service because they said they found itty bitty (smaller than a pin head) mark at very edge of window molding. Bs - I would have known if something had hit. Insurance paid for replacement on 2-27-2020.

- Riio Verde, AZ, USA

Purchased new 30 Dec 2019. Owned 5+ weeks no issues - drove 07 Feb 2020 no drive-ability issues or warning lights, parked as usual in heated garage at home. Went to start 08 Feb 2020, when start button pushed, no starting but all the vehicle lights (interior and exterior) flashed brightly and rapidly (3-4 times a second) for about 30 seconds then all electrical inoperative (no lights anywhere, no horn, no starlink activation... Subaru road assistance called & they summoned anderson towing (a local towing company); when jumper cable attached to battery immediately all lights came on brightly and a loud electrical arcing noise occurred and it started. If this total electrical failure had happened during vehicle operation it could have result in catastrophic injury and damage. Took vehicle to local Subaru dealership 10 Feb 2020 who checked battery and computer trouble codes and found nothing unusual. How is that possible? it was a total electrical failure - jumping the vehicle reminded me of paramedics successfully applying aed paddles to defibrillate a stopped heart. This situation is similar to other complaints noted for this vehicle. This is a potentially very dangerous issue and needs an immediate remedy.

- Billings, MT, USA

I have had my 2020 Subaru Ascent for a month and already have had two windshield cracks due to very small pebbles. These windshields crack too easily!

- St Joseph, MI, USA

We are on our second Subaru Ascent, first one bought back for the same issue. Upon starting the car, the cabin will fill with a strong smell of raw fuel (not exhaust). The car will also fill with the smell if running while parked, remotely started, etc. The smell is also noticeable when turning off the car and on the outside of it.

- Grand Rapids, MI, USA