Unknown

- Maryville, TN, USA

Possible Transmission issue. The transmission was replaced in February by University Subaru in Columbia, Missouri. I have made a second appointment as the vehicle is still having the same issue shifting gears or going uphill. During a drive where there was a small incline of 10 degrees when the vehicle somewhat jumped or as if it skipped a beat. I had stopped in traffic and when the other cars started to move, I started to drive forward, and the car jumped. A gap in the acceleration. I am scheduled to take it in on the [XXX] of April. I will follow-up with you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Columbia, MO, USA

CVT transmission skips in high gear and shudders randomly while driving down the road. Randy Marion in Hickory NC is where we purchased and replaced the rear transfer clutch and insists the problem has been corrected. It is not. Our regular mechanic and Moderna Subaru of Boone NC both agree the transmission is bad. It has been sitting at the dealership for 2 months while all parties argue over who is responsible for repair. (Original selling dealership, Subaru of America, 3rd party warranty) meanwhile I have no car but am expected to make payments. There are no warning lights or indicatator lamps to show an issue which is even more scary. I do not feel safe driving the vehicle without repair as the stutter and slipping between gears can cause hesitation that could cause an accident or worse. We did not test drive the vehicle at high gear and that was our mistake, but I drove it on a trip 2 days after purchasing and it had transmission issues the entire time. Dropped back off at dealership Monday morning and have been dealing with headaches since then.

- Seven Devils, NC, USA

Reporting a serious incident with my 2020 Subaru Ascent at 21k miles. On October 16th, a burning plastic smell and white smoke from the floorboard forced an immediate stop; I had to call the fire department for safety. The vehicle's battery has been replaced thrice, and the radio system frequently resets. Despite a Subaru recall fix in February meant to prevent such issues, the problem persists, raising major safety concerns. With 20+ years in electrical engineering, I've noted consistent electrical issues with this car. I urgently request NHTSA intervention for an immediate and thorough investigation, holding Subaru accountable for ensuring vehicle safety.

- St Clair Shores, MI, USA

The driver door window gasket cracked and is hanging loose inside the door, letting air to get air while the vehicle is in operation. I would expect this after 10 years of use, but the vehicle is about 3 years old.

- Cincinnati, OH, USA

The car has a blue smoke from tail pipe * oil smell when turned on and last for 20 seconds

- Chantilly , VA, USA

The hood shakes alot. I've taken it in a couple of times. They say it's in the design. I fear that the hood is going to come up some day and cause an accident. It lifts and shakes to the side. Even a passenger noticed it and was scared after seeing it. I'm stuck with the car, but am afraid when on the road. I bought it brand new. Have had it almost 4byears. Only have 27,000 miles on it. I'm afraid to drive it!

- Galva, IL, USA

Drive chain could compromised but there is lack of parts to fix issue which could prove costly to the transmission. Need to know what I can do to fix before it becomes a problem.

- Chelsea , AL, USA

The car drains the battery prematurely overnight

- Otsego , MN, USA

Battery life issue

- Portland, OR, USA

Since purchasing our 2020 Subaru Ascent, the transmission slips, resulting in a lengthy wait time until it revs to the next gear, and then there is a palpable "jolt" as the transmission appears to move into the next gear. In addition, when I press the gas pedal to accelerate, there is a definite hesitation before the car actually accelerates. Previously, we had brought the car in to the Subaru dealership for service regarding this issue, but Subaru indicated that there has not been a problem and they did not open the transmission to look at it. We are also concerned about transmission-related problems given the recent recall of the 2020 Subaru Ascent. We know this has a CVT transmission but in this case we know that this problem is not normal. (We have family members and friends with CVT transmissions.) We are bringing the 2020 Subaru Ascent in again this week, pointedly indicating these concerns with the transmission. Please advise.

- Great Falls, VA, USA

Pretty much from day 1, Ascent smells of gasoline in the cabin after parking the car either inside or outside, shade or shine, hot or cold, day or night, flat or not surface.. after having parked it. It doesn-??t matter if it-??s a quick trip or a long one, it can still happen after parking. Fumes come out of the vents up front. The concerning part is we have a toddler, which I suspect the NHTSA would have an issue breathing in hydrocarbons, let alone any passenger. It doesn-??t happen all the time, but when it does it lasts a solid five minutes or so. Mentioned to Subaru at time of CVT recall, not even mentioned they checked it out on my paperwork. I even waited to say anything until our car was broken in and all possible lube/other off-gassing components to stabilize.

- Valparaiso, IN, USA

The windshield is fragile- there have been 2 broken windshields in the last 3 months- one from a minor ding and one that is not confirmed as to why the crack started (dealer says a ding- we did not hear or see a ding prior to the crack popping into place as we were driving). In both cases the cracks extended to over 50% of the windshield rapidly and suddenly while driving. The sudden nature and force/sound of the cracking causes distracted driving and creates panic in the car. Both windshields have been replace so inspection is not available. The problem has been reported to the dealer and replaced by the dealer. There were no symptoms or warning of the cracks- I have never seen windshields be destroyed so easily.

- Alpine, CA, USA

I was informed of the recall of my 2020 Ascent and my Subaru dealership gave me a 2021 Ascent loaner car. but it is going on 2 months and no information when my car will be fixed. At this point time I don't want my car anymore if they CAN'T FIX IT.

- Staten Island, NY, USA

It has been six months and I have not received any communication from Subaru since the recall was announced. Submitting a complaint that the known recall has not been addressed in a timely manner.

- Columbia, SC, USA

When the fan is on there is a strong smell of gasoline in the vehicle. This happens whether the vehicle is in motion OR is idling. The smell of gas fumes is very noticible if the fan for the heater/ac is pulling air from outside the vehicle. When the fan system is re-ciruclating the air from just the cabin, there is no smell. This is a very noticble smell and we have to drive with our windows open. My children are not able to be in this vehicle due to this smell. This is our family vehicle and daily driver. I have to drive this vehicle to work. This vehicle we have called about to multiple dealerships. They want to charge us over $300 dollars, but no one has ever heard of anything like this according to the dealers. The online forums say a completely different story. No warning lights or messages have happened. There has been no change to my gas mileage. We are current on all maintence. We have replaced the cabin and engine air filters, and we have replaced the gas cap to see if this would make a difference. It has not. There is no gas leak to the ground that is noticeable. But there is a faint gas smell in the engine area when the vehicle is running.

- Appleton, WI, USA

First, we received the recall letter after the allowed deadline. We were told that the recall would be fixed by May from Subaru. The recall says it can cause an increase risk of a crash. We bought this car primarily due to their high safety rating as a way to transport our new born child. She is now two. We have minimized and avoided taking long trips on the car. But with summer coming up and no fix in place, I think this justifies "unable to repair in a reasonable amount of time". Currently I am fighting to get an alternate source of transportation. They initially agree to pay $50 for a rental. But with rental prices that only covered half. They do not offer a loaner. I am getting bounced back and forth between Ascent dealer and the subaru corporation. As of now, nothing has been done. We have a trip scheduled in a few weeks. We don't feel safe using this vehicle. What can be done to remediate this?

- Cypress, TX, USA

My car did not start and the anti-theft light came on the dashboard (the one with the car and lock symbol). I know battery issues have been a known problem with my subaru model and i bought the car in oct 2019 so it's been less than 3 years. The battery should not be dying this quickly. I had to get a jump start to get the car on. After a few hours, i tried starting it again and it did not work. I was told I'd need to get my battery replaced.

- Ridgefield, NJ, USA

2020 Subaru Ascent that I purchased in November of 2019 had original brand new battery replaced in July of 2020 The -?? new battery -?? is now defective and car needs to be jump started. Defective battery or defective electrical system?

- Pine Brook , NJ, USA

The windshield spontaneously cracked, for no apparent reason. It was not hit by anything. The car was sitting still and the windshield just cracked. I have babied this car. It only has 15,000 miles on it, kept in a garage, no ice or snow build up, rarely driven in bad weather.

- Akron, OH, USA