10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Ascent randomly hesitates when pulling out into traffic.. both at slow speeds and when attempting to pass on interstate.. has been at dealer service numerous times regarding this, it periodically 'walking' when parked and ranfom inability to get hatch to work. Is currently at a different dealer service as previous dealer was unable to replicate and unwilling to keep vehicle for more than the hour or 2 of service appt. Prev dealer did replace hatch motor over a year ago..but still works randomly..their fix for this is to manually reset everytime.. as for ' walking ' when parked, my ascent will very slowly move 6 to 8 feet when parked..dealer 'fix' is to only park with parking brake on. Hesitation issue is now worse since prev dealer did 'system update'.. now rpm drop to 1000 or lower, then after 3 or 4 seconds, car revs to 3 or 4 k & takes off..during the 3 or 4 seconds of hesitation, I am literally sitting in the middle of the road as the car initially starts to move forward, then literally just sits there until it revs up and takes off. This is random, so no way to record..and no rhym or reason to know when it's going to happen. Last week it nearly got me t boned by an 18 wheeler when I pulled out across 4 lanes after getting fuel. Have contacted Subaru of America requesting their help but have gotten no reply despite my 7 voicemail left for the assigned rep. My car is a 22 ascent touring with 17k miles..has been at same dealer repeatedly for same issues and their repeated reply us "unable to duplicate, so no issue.".. I am on Subaru Ascent page on FB.. There are numerous people complaining of same nasty hesitation issue with no resolution from their dealer service. I bought this car with a 10 yr 100k warranty..fortunately I have not been financially responsible for the numerous service calls, but I am seriously concerned with being a statistic..my car is listed as one of the top 10 safest in a crash, but I don't like feeling like a ' test dummy'
- Butler, PA, USA
The transmission is slipping and lunges forward, I believe this is the same reason there was a recall for my model car in 2019 & 2020. I have reported this to the car dealership and it will be placed in their service department tomorrow... I was carrying five (5) passengers in the car when it lunged forward and I almost rear ended the car in front of me and was also rear ended because I had to apply my brakes quickly. As stated above I'm hopeful this will be done by the dealership tomorrow. No inspection have been performed but it is scheduled to be done. There were no warnings of any kind other than a few hesitations in the forward motion just before the car lunged quickly forward.
- Baiting Hollow, NY, USA
- Bristol, TN, USA