9.7

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
707 miles

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problem #1

Nov 202006

Baja

  • 707 miles
My vehicle is currently in the shop for the 8th time for the same problem. Each time a different part or parts were replaced and each time the dealer stated that the car was fixed but the same behavior would come back, sometimes within a week or sometimes many months after the repair. There is no rhyme or reason as to when it happens (ie. Nothing leads up to it happening) but basically, it hesitates and sputters or lunges forward while you are accelerating. It's as if the acceleration just drops out but then comes back or accelerates and then backs off again. Sometimes it is subtle; sometimes it hesitates or accelerates violently. I have spoken to the manufacturer several times about this problem. They have extended my warranty for free and also provide me with a loaner car when it is in for service as a sign of good will, but it is obvious that this car is dangerous. I am seriously afraid that eventually I will be hit from behind when it hesitates or hit someone from behind when it accelerates unexpectedly. I'm not sure the car is even able to be fixed considering they have been trying to repair it for 2 years now. Dates of service are 11/20/06, 12/3/06, 2/12/07, 2/21/07, 3/8/07, 3/8/08, 7/22/08 and 11/8/08 (the dealer still has it as of today, 12/9/08). Days out of service is approx. 82 so far. I don't know if the old parts are available as the dealer has kept all of those; I do have service records for each time at the dealer for repairs and what was done each time. I am also currently dealing with a regional rep from Subaru who never returns my calls. I've owned one other Subaru and only had minor and ordinarily problems with that car. Subaru needs to step up and do the right thing by getting this dangerous car off the road.

- Los Angeles, CA, USA