10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 30,011 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The key gets stuck in the ignition. We have to turn the ignition to ACC or start the car then switch it back to OFF multiple times for it to release. We have not had the issue looked at yet. It's easily reproduceable. No other symptoms are present. Subaru issued a recall for this issue for vehicles with a CVT transmission but there are countless complaints of this happening to non-CVT transmission Subaru vehicles.
- Denver, CO, USA
Stereo system freezes. Touch screen inaccessible. Glitches constantly. Not able to access any apps, navigation, starlink, etc.
- Dallas, TX, USA
Vehicle loses power at highway speeds and throttle is completely unresponsive/non-functional. Engine remains on but will not deliver power or accelerate. No dash indication lights are displayed. Car slows down rapidly until throttle re-engages at irregular intervals which can be a few seconds up to thirty seconds. Happens most frequently after driving for approximately 20-30 minutes. Happens repeatedly after it initiates. Have had to pull over several times to get out of the way of other motorists. This has been very dangerous.
- Phoenix, AZ, USA
Validating complaint of what is listed on NHTSA. 1) key stuck in ignition - when attempting to release key from ignition after setting gear in park and turning off engine, car key will get stuck 2) low gas fuel chime - chime is not functioning correctly. Chime is sharp / staccato alert and is barely audible.
- Dublin, CA, USA
Ignition key gets stuck and will not come out when turned off.
- Stockton, CA, USA
When putting my 2017 Subaru Crosstrek into park the key remains stuck in the ignition. The only way to remove the key is to shift into and out of park. Sometimes this takes multiple attempts. This appears to be a known issue.
- Longmont, CO, USA
On three occasions in the last 2 months, the battery died and the car would not start. I called service and the car was jump started. Three days later I had the same issue. I brought the car to my dealer and was told there was nothing wrong. Since that time, I have had to start my car every day, or jump start if the car sits for three days. Luckily, the car is parked on my driveway.
- Brooklyn, NY, USA
When I put my 2017 Subaru Crosstrek in park, I can not take my keys out of the ignition. They are locked in. I have to put my foot back on the brake, put the car in neutral, then slam it into park again, and even then it doesnt allow the keys to turn all the way to pull them out. I have to do this several times, before the sensor realizes the car is in park and I can take my keys out. This has been happening on and off for a couple months, and is not at the point where it is happening every single time I go to turn the car off.
- Post Falls, ID, USA
Key gets stuck in ignition and the car needs to be restarted in order to remove key. This occurs when stationary and trying to remove key from ignition. Had this issue for a about a month before I took it in as Subaru had a recall for wue90 stop light switch replacement and I thought it may be related as did my service provider at North park Subaru or maybe had to do with steering. The problem was not solved, the repair was out of my pocket. The service provider reported 'erratic operation of park switch on shifter' and the shifter was replaced and problem is resolved. This appears a manufacturing flaw that should be recalled as many others report the same issue. The service provider also reported the same issue and stated many people had come in recently to have the same issue serviced. It maybe unethical that the service provider has not or did not appear to be reporting the matter. Car is less than three years old (when occured) and has 50K miles on it.
- San Antonio, TX, USA
Key gets stuck in ignition and the car needs to be restarted, put in reverse/drive, and then either moved or step firmly on the break and back in park. Sometimes it takes multiple attempts. Having this issue for a couple months. It doesn't happen every time, but often.
- Waxhaw, NC, USA
Check engine light is on and cruise control light blinks. Cannot use cruise control. Its a 2017 Crosstrek. Took it to dealer twice. They thought it was catalytic convertor or O2 sensors which were fixed but lights remain
- Van Buren, AR, USA
More often than not, the key cannot be removed from the ignition when the car is tuned off and in park. Constantly need to restart the car and play around with the shifter. This has been happening for over a month. Car is less than three years old and has 40K miles on it. Ganley Subaru of bedford has said any repair would need to be paid for out of pocket.
- Valley View, OH, USA
My key started to get stuck, I need to start my car, put it in drive back in park repeatedly until it comes out. 30,000 miles on a car and I can’T just have it fixed when there is a tsb on a know issue. To do this cycle of on and off 1-9 times on a 2 yr old vehicle is ridiculous, this happens 50% of the time I try to shut my car off and getting worse, please do a recall
- El Cajon, CA, USA
The contact owns a 2017 Subaru crosstrak. The contact stated that while driving approximately 35 mph in the rain, the driver pressed the brake pedal but the vehicle did not stop causing the vehicle to crash into the rear of a second vehicle. During the incident the collision avoidance feature( 'eyesight') malfunctioned and did not stop the vehicle. The front end was severely damaged but the air bag did not deploy. A police report was taken at the scene and the vehicle was driven away. No injuries were reported. The cause of the failures were not determined. The local dealer and manufacturer were not yet notified. The failure mileage was 15,000.
- Elgin, SC, USA
My key started to get stuck about a month ago, I need to start my car, put it in drive back in park repeatedly until it comes out. I have taken it to the dealer and they say they need to replicate the situation. 18000 miles on a car and I can't just have it fixed when there is a tsb on a know issue. I do T have time when going to work to do this cycle of on and off 1-9 times on a 2 yr old vehicle, please do a recall.
- White Plains, MD, USA
The contact owns a 2017 Subaru Crosstrek. Intermittently, the contact was unable to remove the key from the ignition while the ignition was in the off position and the gear shift selector was in park. The vehicle was taken to palm springs Subaru (located at 67925 E palm canyon dr, cathedral city, ca 92234, (760) 318-4700) to be diagnosed, but the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 6,000.
- Palm Desert, CA, USA
- Marion, VA, USA