The vehicle of concern is a 2019 Subaru Crosstrek Plug-in Hybrid (PHEV). In the past 2 to 3 months, we have had multiple warning lights come on when the vehicle is started. In some cases, we were able to clear the warning lights by turning the vehicle off and back on several times over the course of 30-40 minutes. The two most recent occurrences involved the vehicle having to be towed to the dealership as either the car would not shift out of Park or upon shifting out of Park, the parking brake would not release. The car was driven to the Burlington Subaru dealership in Burlington, VT about 5-6 weeks ago where they were unable to reproduce the problem or find any information logged in the vehicle's logs. Two weeks ago (8/19/21), the vehicle was towed to the dealership. The service department was able to log/see the errors (ABS, Check Engine, Eyesight System and Vehicle Dynamic Control) which were also logged in the MySubaru app. The dealership drove the vehicle almost 250 miles in attempts to diagnose the problem further. They upgraded the ECM software and they did not see the problem after that. I picked the vehicle up the morning of 8/30/21 and the problem recurred the evening of 8/30/21 resulting in the 2nd tow back to the dealership. The same errors as before were reported and seen by the dealership. On 9/1/21, I was informed by the service dept rep the problem was root caused to be a faulty electronic parking switch resulting in a drained battery. They are awaiting the new part which is in short supply in the US currently so no reliable ETA. The dealer would like to keep the car an additional couple of days after they receive the part to see if the problem is resolved. The car has approximately 23,000 miles on it currently.

- Essex Junction, VT, USA

My daughter was in process of pulling her car into the garage when it experienced sudden acceleration and crashed into the garage. My daughter was unable to stop the car as the brake system failed during the incident. She is now too terrified to drive the car. Subaru claims that the car is and has been operating as intended. The Subaru Eyesight, Anti-Lock Braking, Vehicle Dynamic Control systems all failed during the sudden acceleration event. It's fortunate that this incident did not happen at a stoplight (intersection).

- Santa Clarita, CA, USA

My Subaru Crosstrek is a 2019 - less than 2 years old and still covered by warranty. It has been meticulously cared for and only dealer serviced. 3 days ago the car's engine shut off while we were driving it. There was a complete loss of power to the brakes and steering. We could have been killed. I brought the car in immediately to the dealer service I have always been going to, and they cannot find anything wrong with the car. In his own words, the service manager said "I would not feel comfortable letting my family or loved ones using your car" - but he offered no help. He said that they can't find a problem, they can't find an error code, and there is nothing they can do. I don't feel safe driving this vehicle given that a serious, dangerous, hazards, and potentially life-threatening engine failure occured with no apparent cause in a brand new car. The fact that the service manager himself said that it's not safe to drive but couldn't offer any explanation of why the information occured is very frustrating. The dealership is giving me a dangerous car back with no knowledge of how to fix it or when it will happen again. If the engine dies on the highway or on a crowded street, it could cause an accident in which myself and others are seriously injured or killed.

- Williston, VT, USA

I am appealing to you for help with a dangerous problem. The engine of my new 2019 Subaru Crosstrek stalls when I jam on the break. This has happened twice on the road. Both times I was able to avert a fatal accident. 1.) the first time the engine shut down from a hard stop occurred the night of December 26th. The driver was on the highway, when he made a sharp break realizing he'd gone in the wrong direction. The car's engine shut down on the highway. Luckily it was night and few cars were on the road 2.) on Sunday, April 7th, I was driving slowly on a country road. I stopped suddenly before a stop sign I hadn't seen. The car engine shut down. I had to turn the engine on a couple of times before the car got going. Luckily I was driving on a country road where there were few cars. I did a little research on the problem of the engine shutting off and found that this is a known issue with certain Subaru Crosstreks. The Subaru dealer in vestal, NY, and Subaru America did inspections on my car and concluded that there is no data confirming the problem. I say that the readings are not telling the whole story. I want a complete diagnosis and resolution to this dangerous problem. I want to know what is causing a shutoff when breaking suddenly and a solution, whatever that may be. I want to be safe on the road as do other people who have been reporting the same problem: www.subaruxvforum.com/forum/engine-drivetrain/163282-engine-stall-afer-hard-breaking.html?amp=1 https://www.yourmechanic.com/estimates/Subaru/Crosstrek/when-I-slow-down-and-stop-the-car-engine-shuts-off-inspection

- Binghamton, NY, USA