10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
14,000 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Jan 202023

Crosstrek

  • miles
unexplained acceleration. I was in a parking lot and driving slowly and the car just took off. I had to crash it into the building at the mall to avoid cars and people. The car was totaled and my husband had a broken rib. We were taken to the hospital. Car was inspected and serviced. by the dealership, no problems before this accident, no warnings.

- Guttenberg, NJ, USA

problem #4

Jan 072023

Crosstrek

  • miles
The screen display with the oil temp gauge and water temp gauge will randomly turn off while driving as well as sometimes it will not turn on immediately when the car turns on. I have brought this to the dealers attention and nothing has been done, there has been no warning lights on the dash illuminated. This has been going on randomly for the last 6 months. Another issue is that when the bluetooth or carplay is inuse and there is a call in progress the digital speed display is blocked by a screen that says call in progress. This is very dangerous that the digital speed display is blocked when bluetooth or car play is used to make calls. This has many times resulted in me speeding as the speedometer on the car is marked well with tick marks for how big the arm is that tells you how fast you-€™re going. There is no reason subaru should block the digital speed display. The infotainment system powers off randomly, changes the radio station on its own, and changes the volume on its own. This started in 2019 when I got the car and the issue was observed by the dealer and the radio was replaced. However now that the radio was replaced in 2019 or 2020 the radio has been recently not turning on when the car is started, shutting off in the middle of the drive, and sometimes not even connecting to carplay to use navigation. Subaru won't help me anymore or even look at the car now for this concern without charging an insane diagnostic fee (which is wrong to charge for safety concerns)

- Colorado Springs, CO, USA

problem #3

Nov 172020

Crosstrek

  • 36,000 miles
Occasionally, while accelerating, it feels as if the car loses acceleration and the engine loses power. It happens while vehicle is in motion slow speeds and fast speeds.

- Baltimore, MD, USA

problem #2

Sep 012020

Crosstrek

  • 12,000 miles
When I turn on cruise control and set the desired speed the system on its own decides to accelerate to 90 or 100 mph. This occurs on the highway when I am travelling long distances. I dont know the exact sequence if its initially when I turn on the cruise control or when I want to resume and go a bit faster. This has occurred a couple of times and can't be recreated on demand. I took the car into Subaru and they have no known recalls and found nothing wrong.

- Evanston, IL, USA

problem #1

May 272020

Crosstrek

  • 22,000 miles
Some time this car aceleracin more like put more full, I start to notice when I was driven in the specific speed and the car start to put more full and speed more than I was

- Demarest, NJ, USA