This past April, I purchased a 2009 Subaru Forester from Byers Subaru, Dublin OH and eagerly anticipated the ownership experience Subaru promises and proudly bases its reputation. Contrary to the Subaru promise, my experience over the first 3 months has been a nightmare.
Prior to the purchase, I had committed to having the scheduled maintenance performed by the dealer and did.
The first service was performed within a few weeks of purchase ($700). A month later the vehicle stopped running and required a tow to a Texas Subaru dealership. Initial thoughts were a timing belt failure. $600 dollars later, I was told that the timing belt pulley had failed and would require extensive engine repairs or an engine replacement ($2500 to $6000). The timing belt was not due to be replaced for another 10,000 miles.
Due to the high repair cost and the fact that the damage occurred within a short period of time after purchase, I reached out to Subaru America for assistance with the repair. Subaru committed to 50% reimbursement of the initial $600 dealer charge. I approached Byers Subaru with the same request for the same reason and was informed by Mr. Curry, a manager, that it was not their problem and that “I had an opportunity to purchase an extended warrantyâ€.
This past April, I purchased a 2009 Subaru Forester from Byers Subaru, Dublin OH and eagerly anticipated the ownership experience Subaru promises and proudly bases its reputation. Contrary to the Subaru promise, my experience over the first 3 months has been a nightmare.
Prior to the purchase, I had committed to having the scheduled maintenance performed by the dealer and did.
The first service was performed within a few weeks of purchase ($700). A month later the vehicle stopped running and required a tow to a Texas Subaru dealership. Initial thoughts were a timing belt failure. $600 dollars later, I was told that the timing belt pulley had failed and would require extensive engine repairs or an engine replacement ($2500 to $6000). The timing belt was not due to be replaced for another 10,000 miles.
Due to the high repair cost and the fact that the damage occurred within a short period of time after purchase, I reached out to Subaru America for assistance with the repair. Subaru committed to 50% reimbursement of the initial $600 dealer charge. I approached Byers Subaru with the same request for the same reason and was informed by Mr. Curry, a manager, that it was not their problem and that “I had an opportunity to purchase an extended warrantyâ€.
- Hank P., Sandusky, OH, US