My wife was in collision on August 26, 2009, that damaged the entire front cap of her 2009 Subaru Forester, which was bought new and with approximately 11, 000 miles on it. The air bag did not deploy. The wreck was at approximate 35mph. I filed a complaint with Subaru the next day. The complaint number is 1-365436785. My Subaru representative, linda payne told me at that point that they would not be sending anyone to look at the vehicle and would go buy the insurance adjusters report. The Subaru representative told me that there was no reason why the body shop could not begin work on the vehicle. Ion September 11, 2009, I sent Subaru the estimate along with photos of the damage. The estimate amount is slightly more than $10,000. Today, September 23 I receive a letter and a phone call from the Subaru representative stating that they need additional information and that no work can be done on the vehicle if they are going to inspect it. They are asking for medical bills, police report of the accident and similar information. None of this should matter. What matters is my wife was in a head on collision at 35 mph that caused significant damage and the air bag did not go off.

- Little Rock, AR, USA