The contact owns a 2014 Subaru Forester. While driving 35 mph, there was an abnormal noise detected from the vehicle. Upon inspecting the vehicle, the contact noticed that the passenger side of the vehicle was leaning. The vehicle was taken to brilliance Subaru (1500 N randall rd, elgin, il 60123, (224) 281-4300) where the contact was informed that the passenger side coil spring needed to be replaced. The vehicle was repaired, but the driver's side coil spring fractured after the passenger side coil spring was repaired. The driver's side coil spring was not repaired. The manufacturer was made aware of the failures. The failure mileage was 48,000. Consumer states that when failure first occurred the vehicle was taken to a local auto shop. It was recommended that the passenger and driver side rear coil springs be replaced. Consumer contacted manufacturer and they agreed to pay for the passenger rear coil spring repair, but not the driver side. On 9/15/2019 driver side rear coil spring failed while car was parked. Manufacturer was contacted but refused to assist because vehicle was out of warranty.

- Crystal Lake, IL, USA