- On 3/6/2023 upon exiting my garage I noticed the rear right spring had broken off and was on the ground. - On 3/7/2023 I took my vehicle to Pops Exhaust (CT Licensed repairer R6579) located at 53 Slater Street, Manchester, CT 06042, which repaired my vehicle, which consisted of replacement of the rear struts, for $200 labor and $480 parts and $43.18 CT Sales tax - total $723.18. Vehicle was broken and Pop's Exhaust notified me that it would be dangerous to drive with a broken spring and vehicle needed repair. - I learned of the recall on October 26, 2023 (WUT-05). I promptly mailed my receipt to Subaru, as stated in the Subauru Recall and Service Campaign Program letter. [XXX] - I followed up with a call to Subaru and opened a case [XXX] - Subaru refuses to repay me the for the recall as the state: "If non-Subaru parts were used, we would not issue any reimbursement." 1. The recall never states that Genuine Subaru parts must be used 2. The vehicle was broken and needed to be repaired and thus was brought to a CT licensed repair shop (R6579) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) The contact stated that the manufacturer has reimbursed them for everything and considers this complaint resolved.

- Glastonbury, CT, USA

I purchased on March 18, 2023 at HGREG West Palm Beach dealership. The salesperson did not disclosure the previous car incident information, I found it later that car has 2 car incidents. After purchasing a car on April 30, after I parked my car, its started unprovoked alarms. I have no control over my car for about 15 min. I knew that my car has an anti theft device so I contacted MagniShield and Road Vantage- the companies affiliated with HGreg Dealership where I purchased my car. I spoke with the MagniShiled representative- Edter but they refuse to explain what is the service installed in this car and refuse to cancel this service by my request. During this time, I have been contacting Dealership almost every week trying to get any clear explanation but they refused to give me any information or cancel the warranty contract. The fact that the car had several severe safety issues. On April 3, 2023 I was driving my kids from school and my car started to burn on the road. Heavy smog and explosions started coming from under the hood - inside the car. I had to do an emergency stop on the side of the road, quickly grab my two boys and run away from the car. I called 911. The police came and they called the fire station. Police officer made a police report, I have a case number. Same day my car was taken to the Midas. Midas specialist explained to me that this car was under the risk of fire to drive and can start burning at any time. The air conditioner exploded because it was under very high pressure. The mechanic found another safety issue - suspension was not attached properly and it was very loose. It might have caused a loss of control over the car, while driving, ultimately resulting in a severe accident Also, less than a week before, on March 28, 2023 I had to do another major service at Midas for the same car. This was just 10 days after the purchase. I changed oil, all filters and did wheel alignment, because they were heavily misaligned.

- Pompano Beach, FL, USA

The vehicle fails to maintain stability at either a right turn, and at left turn angles. The vehicle makes a clicking sound on either turn and loses power when you complete the turn and attempt to drive straight. This poses an incredibly unsafe driving experience.When this occurs the traction message light turn on, as well as the passenger airbag, and the upwhill light turns on.

- San Antonio, TX, USA

While driving N on I 24 near Nashville Tn my Eyesight assistant turned off illuminated warning light, as it cancelled my adaptive cruise control at freeway speeds in heavy traffic, while engageing my my brakes and illuminated my forward collision warning coming very close to causing serious accident to whereIended up on shoulder due to severe vibration from my defective passenger lower control arm deffectivecv axle. All of which were looked at and reported to Crown Subaru Service department. They had my vehicle for 2 days, repaired air bag and rearcoil spring recall told me my passenger lower control arm was bent and cv axle was defective the stayed my extended warranty didn't cover it when the warranty personnel said it would be covered. Never even checked my eyesight assist or other safety items associated with it even though I explained it shutoff and turns on and off sporadically. Is it going to take a death or deaths to get these people to do there job and repair and stand by the vehicles we purchase which employees them but a life isn't worth and hour inspection by Crown Subaru or Subaru corp start caring. It was in there shop 2 days prior to incident I could have at least been warned about operation of my vehicle

- Chattanooga , TN, USA

Steering wheel locked while car was being driven on highway, causing car to crash into guardrail on median, causing extensive bent frame of car and extensive body damage, causing car to be declared a total loss, and causing nerve damage in the neck of driver.

- Charlottesville, VA, USA

Subaru dealer changed two rear coils on my 2016 Forester, with 37K miles, 2/20/2020. On 2/26/2020 a loud banging noise at rear of vehicle. Noticed oil spots on my driveway, at rear of vehicle. On 3/2/20, 11 days after the coil springs were replaced, I brought car back to dealer asking them to check my work. Was told that they could not store the car and I would have to rerun the next day. Work commitments made this impossible. The next two days, on driving to the train, the banging became extremely loud and I left it at a local mechanic, who stated that both rear struts were leaking. It is highly unlikely that both rear struts would leak 11 days after the coil springs were replaced. The assumption is that those bad coil springs, which were replaced by the dealer, , caused extra stress to those two rear struts, on a vehicle with only 37K miles, causing both to fail. Shocks struts usually never fail in pairs. The vehicles is used locally, with no heavy objects in the rear. Dealer should compensate this owner.

- Staten Island, NY, USA

When I went for my inspection sticker, it failed due to a broken right rear spring, then went I brought it to be repaired I found out the left side was also broken.

- Webster, MA, USA

While my vehicle was stationary to perform brake pad maintenance, I noticed that the spring on the rear left shock was broken at the bottom. Vehicle has 42660 miles on it.

- Oakdale, PA, USA

Vehicle only has 13888 miles on it while replacing all 4 brake rotors (yes all 4 due to warpage and dishing) found left rear coil spring busted replaced myself due to holiday weekend and don't have time to get vehicle towed because we need car for work

- Tarentum, PA, USA

While traveling at speeds above 25 mph in mild to moderate winter conditions, the rear end is fishtailing and pushing the front of the vehicle in an unsafe manner. My family and I were nearly thrown into a ditch several times in a 2 mile Excursion on the interstate on christmas day. Even at very low speeds, the steering is unresponsive to the force that feels like it is coming from the rear end. The maximum speed at which we could keep the vehicle somewhat under control was around 25-30 mph which caused us to be another type hazard on the interstate. During city driving, this vehicle is unable to maintain single lane presence in mild to moderate winter conditions. Tire pressure was equal on all 4 wheels. Vehicle was within alignment specs. The dealer has acknowledged there is a problem (4 other cars in the same dealership with the same issue) and states that they are unable to make a diagnosis. They have had my car in their possession for 3 weeks as it is unsafe to operate. The Subaru corporate representative has suggested that we "try" several proposed solutions (to a problem which they cannot identify) and continue to drive the vehicle to determine if the problem is fixed. I do not feel safe in this vehicle. It is extremely irresponsible for Subaru to insist that my family and I be used as an experiment in an attempt to figure out why their product put me and my family in grave danger.

- Butte, MT, USA