10.0
really awful- Crashes / Fires:
- 6 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 10,102 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On October 3, 2023, I purchased a used 2018 Subaru Forester (VIN: [XXX] ) from Hengxin Auto Group, 210 39th St, Brooklyn, NY 11232, for about $19,500 including tax and fees. The dealer stated the mileage was 65,800 and printed that number on the contract. However, both the official NY DMV Title Record and the Carfax report showed 86,588 miles at the time of sale. This clear discrepancy proves the dealership intentionally rolled back or misrepresented the odometer reading. Later, the title was branded -??mileage unknown.-?? After purchase, many severe issues appeared: chassis instability, transmission jerking, loud engine noise, high oil consumption, A/C malfunction, battery failure (replaced at my own cost), and worn tires that left me stranded. The dealer had advertised the vehicle as -??excellent condition, only minor scratches, -?? which was completely false. I repeatedly contacted the dealer, but they only made partial chassis repairs and ignored all other problems. I paid significant repair expenses and eventually had to trade in the car on April 29, 2024, at Romano Toyota for $12,530.24, while still owing $13,705.58, resulting in a direct loss of about $9,283.78, not including additional repair and transportation costs. On October 2, 2025, I sent a formal demand letter to Hengxin Auto Group requesting compensation for odometer fraud and vehicle misrepresentation. The letter was received on October 9, but no response or resolution has been offered. The dealer-??s conduct involves clear odometer fraud and nondisclosure of safety-related defects. I respectfully request NHTSA to investigate this case and take appropriate action to prevent similar consumer deception and safety risks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Syracuse, NY, USA
While driving the vehicle I began to hear a loud grinding noise from the engine compartment when the A/C was engaged. I pulled over to look under the hood and it sounded like the noise was coming from the serpentine belt. Upon inspection by a Subaru dealership it was determined that the A/C compressor is failing. I was informed that there was a known issue with the 2018 Forester A/C compressor and the compressor has been redesigned. I was also informed that if I postponed repair then the compressor could seize up with would cause the serpentine belt to break which would then cause immediate engine failure. Such failure could be extremely dangerous if it happens when driving on a highway, etc. There was no warning light that appeared when the grinding noise started. I also listen to music when I drive so it was lucky that I heard the noise before the compressor seized. If Subaru had to redesign the compressor then it seems reasonable that a recall should be issued to prevent engine failure. All routine maintenance has been preformed on this vehicle at the dealership in a timely fashion. There is 78,000 miles on the vehicle and I am the original owner.
- Bend, OR, USA
Yesterday 6/19/25 I was driving out the driveway when the vehicle accelerated on its own, and not slowly, but like it had been punched. I was actually coasting at the time since I didn't want to stir up dust. My foot was not on the gas pedal. And it was not the floor mat. It happened on its own, the first time in 87,000 miles. It probably cannot easily be replicated as it was completely random, although now that it's happened once, it very well could happen again if there's a faulty or aging part or sensor. Neither the local dealer nor Subaru has acknowledged the problem (I called both today) but it's a SERIOUS safety issue. No check engine light or other means of warning. It just happened out of nowhere. Glad I was in the driveway and not in town waiting while a pedestrian was crossing the street.
- Libby, MT, USA
Ticking noise on cold start up as well as reduced acceleration speed and torque. Diagnostics point me to believe the AVCS solenoids are beginning to fail prematurely. This has not been confirmed by a dealership and the issue is reproduced during any driving. There are no CEL lights active or codes stored. The vehicle currently has 74, *** miles. The issue started within the last 6 months. This is a safety concern when attempting to get up to highway and freeway onramps or getting up to merging or passing speeds.
- Sandpoint, ID, USA
For the second time we were on the freeway at a hight speed and the car suddenly lost power, all the warning lights came on, and we had to get off the freeway (dangerously). We almost got hit, and other cars had to brake radically. We took it in to Subaru and they said the catalytic converter was bad. They replaced the catalytic converter, and when they took it for a test ride, they found that the SECOND catalytic converter was bad. Apparently they have two. The car must have suddenly lost power for them, too. We have 85k miles on the car, and the Subaru warranty for the catalytic converter is 80k. We're into it for thousands of dollars, but the MOST IMPORTANT reason I'm making this report is that SOMEONE IS GOING TO GET KILLED ON THE FREEWAY because of these failing catalytic converters, and it might not be people in the Subarus. The car just died at that speed in the left lane, and it was a miracle no one was killed. (I'm not sure if I have my date quite right. My calendar is not at hand). Note: Subaru is having a hard time getting the part, a delay, they say, of many days, so that makes me think that this is happening widely, and that these catalytic converters are getting replaced at an unanticipated rate.
- San Rafael, CA, USA
We were driving at 70mph on the freeway, left lane, and suddenly the car lost power as if the fuel pump went out. We had to suddenly get over to the shoulder of the freeway, almost got hit, then limped along the shoulder until we called a tow truck which towed us 40 miles to Subaru dealer. The dealer looked at the car and "couldn't find anything." Now we are afraid to drive the car.
- San Rafael, CA, USA
Went to car wash, car was in nuetral after after wash finished I put the car in drive and it accelerated into the street at a very high rate of speed my foot was not on the gas.
- Woodbridge, CT, USA
After starting the car for the first time of the day, letting it warm for a minute or two, I started driving and when I went to stop at a stop sign about three blocks from my starting point I pressed the brake. The engine started to rev immediately so I had to stomp the brake to the floor and push the gear selector to the neutral position to avoid hitting a pedestrian and the dog she was walking. She was within 10 feet of the front of my car when I finally stopped. I have not taken it to a dealer yet since I am sure they will not be able to replicate the intermittent problem. There were no warnings of any kind that this was about to happen. I did note though, that the cold engine temperature indicator light on the dashboard was still illuminated.
- Virginia Beach, VA, USA
Front end collision with car making an illegal left in front of our Subaru. Our car hood, bumper, head lights, grill and parts of the engine were smashed, with liquid draining out of the engine. My husband (wearing a seatbelt) hit his knee and shoulder on impact. Airbags failed - Not a single airbag deployed. A police officer helped him move car parts out of the street. Safety was at risk because my husband hit the dash. Car is at an independent service center now. We need to know how to get it inspected. There were no warning lights on dash prior to impact.
- Boise, ID, USA
In June 2022 I purchased a 2018 Subaru Forester Turbo Touring at Carmax. Soon after purchase the car hesitated a few times when I was turning. I was turning in front of oncoming traffic and it scared the ___ out of me. So I returned the car to CarMax and bought a similar replacement which is the VIN reported to you in this report. After a couple of months, this car is now doing the same thing, generally when turning but sometimes when merging into traffic. I press the gas, the car moves a bit, then it just dies - there's nothing there, simply no response. It does not turn off, it is just powerless. Then a few seconds later it gets gas and we squeal to safety. However I am just dead in the water, usually in front of oncoming traffic, until it decides to move. Pumping the gas does not help. I took the first Subaru to CarMax for a check up but they found nothing wrong so I just returned it. I am taking the second one in in January. Because the problem is intermittent, it is hard to diagnose but there's definitely a terrifying problem. I thought I was going to die when I had that first one and now this one is developing the same problem. There are a few posts on Google about the same problem. Is there a recall" Have others reported the same problem" I would appreciate any feedback you might be able to provide.
- Benton, KS, USA
I recently purchased a used Subaru Forester with about 92k miles. About two weeks after purchase, I took it to a Subaru dealership and a multi point inspection revealed a cracked catalytic converter. The tech stated that this was discovered by visual inspection. This failure causes a safety issue by leaking exhaust vapors into the cabin. This failure occurred with no warning lamps or messages/codes.
- Kansas City, MO, USA
The contact owns a 2018 Subaru Forester. The contact stated while driving 30 MPH, the vehicle started shaking abnormally. The contact pulled over, stopped, turned off, and restarted the vehicle. After the vehicle was started, smoke started coming from the vehicle while several unknown warning lights illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the spark plugs needed to be replaced. The vehicle was then taken to an independent mechanic and the contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 38,000.
- Los Angeles, CA, USA
Smelled car exhaust entering the cabin, took to dealer for inspection. Exhaust manifold part is actually warped and separated from the engine (not gasket issue). Apparently this problem is known by the dealer service shops, but is undisclosed by Subaru. I was feeling quite sick for weeks without understanding the cause, now I drive the car with the windows open and the vent closed and feel much better (I am waiting for the part to arrive so the dealer can fix the issue). I am an engineer and described the issue as a defect, the dealer hedged and said they are not allowed to call it a "defect" since that implies it needs a recall.
- Berkeley, CA, USA
I was driving on a normal roadway when a pulley began to make a loud screaming sound. Then I heard two loud pops. I pulled to the side of the road. I found a melted serpentine belt. I replaced the belt and began to drive at a low speed. I noticed the Vehicle started to sputter. I pulled over and checked the engine. When I opened the hood the AC compressor was sparking and 6-12 inch flames were shooting out. I turned off the engine and extinguished the fire. Vehicle operated like normal after replacing AC compressor. Concerned that it could have caught entire vehicle on fire. Condenser for same make and model is recalled but not for our specific vin. I have old AC pump as evidence. An argument could be made that my VIN should have been included in the recall.
- Salem, OR, USA
Sudden unexplained acceleration incident. Car accelerated without input from driver and rear-ended a parked vehicle in front of the vehicle Eyesight system did not engage to warn or prevent impact with rear end of car in front. The vehicle was travelling at low speed and suddenly accelerated. This is dangerous because it does not provide enough time to prevent from hitting an object in front of the vehicle like a car or person. The problem has not been reproduced by by the manufacturer who sent a technician who inspected the vehicle and could not find any saved info in the event data recorder or saved diagnostics codes. Complaints were filed with the dealership before the incident that the eyesight system did not appear to be functioning correctly. The first time this has happened was 6/02/2021 in the afternoon on a clear day on a clear pathway without any obstructions. The second time this happened was 9/06/2021. The second incident the vehicle accelerated while travelling at lo speed with the eyesight system briefly warning tone beeping. The brakes were applied quickly and the carr seemed almost to stall. The engine made a noise as the stalling conditions ended and the car went back to normal. Subaru filed a service request previously. SR# 1-70302162357.
- Oklahoma City, OK, USA
Sudden unexplained acceleration incident. Car accelerated without input from driver and rear-ended a parked vehicle in front of the vehicle Eyesight system did not engage to warn or prevent impact with rear end of car in front. The vehicle was travelling at low speed and suddenly accelerated. This is dangerous because it does not provide enough time to prevent from hitting an object in front of the vehicle like a car or person. The problem has not been reproduced by by the manufacturer who sent a technician who inspected the vehicle and could not find any saved info in the event data recorder or saved diagnostics codes. Complaints were filed with the dealership before the incident that the eyesight system did not appear to be functioning correctly. The first time this has happened was 6/02/2021 in the afternoon on a clear day on a clear pathway without any obstructions. The second time this happened was 9/06/2021. The second incident the vehicle accelerated while travelling at low speed with the eyesight system briefly warning tone beeping. The brakes were applied quickly and the car seemed almost to stall. The engine made a noise as the stalling conditions ended and the car went back to normal. Subaru filed a service report SR# 1-70302162357. State Farm opened a claim 3620R756C.
- Oklahoma City, OK, USA
When applying gentle gas pressure at low speed car does not respond for 2-4 seconds, then lurches strongly forward as tho full throttle has been applied. Happens at random times. Dealer said nothing wrong when first happened 2 years ago. Was rare until today when it happened 6 times within 50 miles of city driving. Will see dealer tomorrow. No warnings of any kind. Grave safety hazard as could be hit by traffic when trying to enter street or get out of somebodies way when car does't respond.
- Bothell, WA, USA
Exhaust gasket leak. Only notable when cold as it makes a whistling sound. Issue has happened 2 times
- Beaumont, TX, USA
Exhaust manifold gasket leaks at both 30,0000 and 65,000 miles. Car was making whistling sounds when starting that are exceptionally notably only in cold weather. Unknown how long leaks were there as they only loud during the cold months. Noise would go away once engine was warmed up.
- Beaumont, TX, USA
- Carson, WA, USA