10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 7,336 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Oct. 25, 2018. Car in garage stationary/started vehicle/ dashboard red warning light of seat with belt/airbag. Turned vehicle off. 1/2 hour later, returned to car, saw headlights on, two front doors locked/didn't start car. Called dealer and took in. Said airbag problem and need passenger seat replacement-but on big backorder/months and months. No firm date. Said choice: Drive it at risk/ or take a rental. GM gave us loaner. GM said this is first one he has heard of at their dealership.
- Summerfield, FL, USA
The Forester has an automatic system that turns off the airbags for the right side front passenger seat when no-one is sitting there or when they do not weigh enough to activate the system. Should a person need to sit on a cushion in that seat for whatever reason, the system does not think anyone is there and turns off the airbags. I know several people that need various cushions for back support or other health related reasons or because they have short torsos and feel more comfortable sitting highter. If they use their pillows or cushions, they are not protected by the airbag system. If they don't use their cushions, they are in pain. I have contacted Subaru and they say they cannot change the system. I feel this is a safety issue in that passengers will usually use their cushions to avoid pain and hope there is no accident that would need airbag protection. In my opinion, there should be an override to the airbag disable system so adults needing seat cushions can still be protected by the airbag system.
- Santa Clara, CA, USA
For 2 months since May 19, 2018, the airbag warning sensor light goes on my dashboard while driving and the passenger airbag 'off' warning light also goes on ' see attached photo. This occurrence happens almost every time I drive my vehicle. I brought the vehicle to the dealer twice for repair but the problem still exists. Subaru ' starlink program has notified me with numerous emails that I should have this serious safety issue fixed as soon as possible. After not receiving any satisfaction from the dealer, I called and written twice to Subaru usa headquarters in cherry hill, NJ explaining this serious safety issue of having no active passenger airbag while driving. They stated that a part has to be ordered to repair this serious issue but it has now been 4 weeks since my initial call to headquarters with no results. I feel that they are stalling as there may not be an easy fix available. I'm extremely concern to drive the vehicle without an active passenger airbag protection for the safety of my wife if we were in an accident and there was no airbag deployment.
- Littleton, CO, USA
Takata recall passenger side airbag indicator showed a problem within first 200 miles of driving the new Forester.
- Winston Salem, NC, USA

- Pensacola, FL, USA