Took my 2001 BH5 gtb E-tune for service at Subaru kenya. Dealer bled the oil without replacing it(as I found out later). Cruising at 80kph, check engine light came on, car lost all power, was towed back to dealer. Dealer said engine had ceased, so they overhauled it. Same thing happened after 234km. Dealer says they do not understand what problem was and are unable to fix it, so I had to purchase a new engine. Fhi Japan says my initial engine was not built for african market. Surely, they should have known better. I am so mad at Subaru kenya( the most inexperienced Subaru dealers in the world) and fhi Japan!!

- Nairobi, 00, USA

My Subaru Legacy, 2001, 25,000 miles, caught on fire in the front right part under the hood suddenly on my way home 2/5/03, I was locked in the car and unable to get out till the car filled with smoke, I was panicking, as I was unable to breath. At that point I thought I would pass out, or die soon, the people outside could not get me out. My car was totaled, and still under warranty. Subaru has not responded, I am without a car. This has been very stressful for me and my family. We trusted the name of Subaru and what it stands for till now. After our insurance company sent a forensic mechanic to investigate, it was determined not to be arson, and to be the fault of the manufacturer. We always took very good care of this car so this happening was quite a shock to us and our other friends that own Subaru's. we all are not so patiently waiting to hear from Subaru. I would like a new car as soon as possible.

- Madison, OH, USA

Vehicle was going 65mph, and engine ceased. No warning before all power was lost, timing belt was not originally diagnosed. Dealer stated interior part of the engine created the problem. Dealer spoke to regional office, and entire engine was replaced at manufacturers cost. Subaru was aware of a problem consumer stated the dealer replaced the timing belt because it had broken.

- Chicago, IL, USA