In October 2014 this vehicle "recall was resolved by spraying anti corrosion material on brake likes by a certified mechanic at Secor Subaru in New London, CT". How do I know ALL areas of the brake line were treated? This car is garaged year round and ONLY used in the winter on occasion. Currently at 276,000 miles there is a hole in the brake line that was supposedly "treated with the anti corrosion material" and there are NO brakes. I called Subaru direct and they claim they can NOT do anything about this because "the recall was taken care of". Well, if it was taken care of, why is the same line leaking from corrosion? Doesn't make sense! Subau "customer care" representative stated " because of the age of the vehicle and the fact they have record of taking care of the problem by spraying the anti corrosion material on the line, there is NOTHING more they can do. Obviously the spray did NOT work and someone missed an area of the line when supposedly spraying it. Subaru obviously does NOT stand behind their recall work! VERY disappointing when shopping for my next car it certainly will NOT be a Subaru for this reason.

I Recently purchased this 2005 Subaru Legacy GT from a friend and was informed that it was the subject of a brake line recall.

Naturally, I checked online and contacted Subaru of America, they verified it was indeed part of their recall "campaign WQK 47" and advised me of the two local dealers I could bring it to to have the work performed.

I brought the car to Quirk Subaru in Bangor Maine on Dec.22nd.

After a few days with the car they called me and said that the recall work could not be done without doing approximately $3500 worth of other work to the car that was not included in the recall...

Specifically, they told me that the rear sub-frame was rusty and "Punky", that both rear lateral link bushings were separated and that the bolts to take off the links would break when they attempted to remove them to replace the brake lines.

Additionally, they stated a rear spring was broken and that also needed to be replaced.

They quoted me $3500 in additional parts and labor that would not be covered by the recall and said without doing those other repairs, the recall work could not be done.

They suggested I call Subaru of America and " put in a claim"...

I did this and was told that SOA would not cover the additional repairs because my car "had a lot of miles on it and was old".

They also told me that the lateral links did not actually need to be removed to perform the brake line recall.

The Letter to consumers- stated that the brake line recall would be performed " at no cost to the consumer". So I requested to be referred up the chain of command to another person at SOA.

Subsequently, a woman named Barbara Savin who claimed she was part of Subaru's "Senior management team" and head of Dealer Relations phone tagged with me for 3 days and then sternly stated that they would not pay for any additional repairs required to perform the recall work and that because I was unwilling to pay for these additional repairs, Subaru was not going to perform the recall work on my vehicle.

She also said she did not believe it was necessary to remove the lateral links and rear sub-frame to do the recall work.

In between speaking with her, I called the other local dealer, Stanley Subaru. They also said it was unnecessary to remove all the components that the first dealer claimed was necessary to do the recall.

Stanley Subaru also told me the car had been seen by them a year earlier and had the former brake line recall, "WQG 43" performed by them which involved " Spraying some wax coating on the then rusting brake lines".

At this point, I am getting irritated and beginning to feel that;

A. - Someone is lying to me about what is and is not required to be removed and or replaced in order to perform the recall.

B. - That if in fact THE SUB-FRAME of a ten year old car is THAT RUSTY! Then maybe Subaru of America should be including additional components in their recall campaign.

C. - That Subaru of America first attempted a cheap and quick fix to remedy a safety problem with the braking system in their cars that was only going to get worse whether "anti-corrosion wax was sprayed on the brake lines" or not.... Considering that, following the first visit to the dealer where they performed WQG 43, my cars brake lines then burst and leaked fluid out reducing braking force and increasing stopping distance within a short period following.

And

D. That SOA is not a good company that is truly going to honor their own safety recall campaigns...

I asked miss Barbara Savin to please reconsider paying for the recall work to be done because it was a safety related problem with their cars that they themselves had admitted to the NHTSA and begun a campaign on but she was absolutely not going to do that and due to the age and miles on the car, they would not be honoring the campaign.

She did however offer me a $750 credit towards a new Subaru.

I explained that I had previously considered buying a new Subaru and that how they handled this problem with my current Subaru would influence whether I ever considered buying a new one from them.

"Well, they weren't going to help with this" was her response.

I think my next comment was that I had three calls left to make. One to NHTSA, one to my Lawyer and one to the FTC.

Has anybody else had a similar experience with Subaru of America?...

Sincerely and with concern,

Josh H.