10.0
really awful- Crashes / Fires:
- 5 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 33,062 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I have owned my Legacy since '14 and my brother owned it before that. He rarely had passengers ride with him and since I've owned it the few passengers I've had have always been heavier than me. (I usually did all the driving). About a year and a half ago, I took a road trip with a friend and he did most of the driving. We started noticing that when I was in the passenger seat the airbag light for the passenger side would say off. I tried adjusting my seat and changing positions and occasionally I could get it to turn back on. We switched seats and it immediately worked for him. I am 5' 9" and was about 150 # at the time. He is 5'8" and about 165. I took it in to the local dealership and they confirmed something was indeed wrong and told me that I must have spilled liquid on the seat that had ruined the sensors. This didn't make any sense to me because while I could not activate the sensors, the dealership employee being heavier than me activated it immediately when sitting in the seat. My brother and I are very particular with our vehicles and no such thing ever occurred. They told me it would cost a few thousand dollars to fix. I could not afford that expense and figured that I would just try to live with it. Fast forward to recently when I took another trip with a friend and this time I could not get the airbag to turn on no matter where or how I sat. I am now down to about 135 # and apparently the seat doesn't recognize that weight as an adult. I have been researching what to do for this problem because, as a fire fighter, I have seen what happens when an airbag does not deploy in a wreck. I have found many forums online with doz of people stating that they have the same problem and have been having it since the vehicle was new. This is an obvious manufacturing issue that hopefully has not cost any lives and soa needs to be held accountable for their dishonesty.
- Addy, WA, USA
2 car collision on a city street. Both cars in motion. Our car was turning left onto the main road and was hit in the left front area causing significant damage resulting in the total loss of both vehicles. The driver of our car was taken by ambulance to the hospital to be checked out. The driver of our car suffered a head injury on the left side resulting in pain and in particular short term memory loss. The accident report is available thru the kirkland, wa police department, case #20-19103. Although the report does contain errors and omissions it mostly describes what happened and includes several photos. The reason for this complaint is we are wondering why the airbags (side ones in particular) did not deploy? we feel it's very likely the head injury would not have happened had the airbag(s) deployed.
- Renton, WA, USA
Takata recall. The contact owns a 2011 Subaru Legacy. The contact stated that the manufacturer failed to provide the part within a reasonable time frame concerning NHTSA campaign number: 19V009000 (air bags). The contact was uncertain as to when don miller Subaru East (5401 high crossing blvd, madison, wi 53718, (608) 258-3600) may be able to schedule a recall repair appointment as they indicated that the part may not become available for over four months. The manufacturer was contacted to address part availability. The contact had not experienced a failure. Parts distribution disconnect.
- Stoughton, WI, USA
Takata recall!! Subaru dealer-ganley Subaru North olmsted Ohio, told me is no recall on this VIN number......please let me know if is true or what.thanks
- North Olmsted, OH, USA
Takata recall. The contact owns a 2011 Subaru Legacy. The contact received notification of NHTSA campaign number: 19V009000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Glenwood springs Subaru (175 storm king rd, glenwood springs, co 81601, (970) 945-7447) was contacted and confirmed that the parts would not be available until twelve weeks. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Basalt, CO, USA
The contact owns a 2011 Subaru Legacy. The contact received notification of NHTSA campaign number: 19V009000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Walser Subaru (600 w 121st St, burnsville, mn 55337, (952) 314-1391) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Faribault, MN, USA
No airbag protection, airbag fail indicator on - dealer anticipates $1500 repair. No accidents, never flood damage. And Subaru's selling point is safety at as prime directive!.
- Bayside, NY, USA
The contact owned a 2011 Subaru Legacy. While driving 75 mph, the contact took his eyes off the road and crashed into a retaining wall. The front driver's air bag deployed and pinned his head between the driver's window and air bag. The occupant sustained a knot on his head, which required medical attention. A police report was filed with nashville metro police (#2017-1079256). The vehicle was towed to hillwood wrecker service and deemed a total loss. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 70,000.
- Fairview, TN, USA
Takata recall no problem yet, but received a card in mail requiring registration re bankruptcy to protect my rights!
- Missoula, MT, USA
Taka recall received a safety recall from Subaru around June 10, 2016. It has now been five months since we received the recall that stated that no passengers should sit in the front seat of the car. Five months is unacceptable for a recall that affects passengers from sitting in the front seat of a car. This needs to be remedied by Subaru immediately as it has affected our ability to use this vehicle as a family car.
- San Carlos, CA, USA
Takata recall. The contact owns a 2011 Subaru Legacy. The contact received notification of NHTSA campaign number: 16V358000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Holden, MA, USA
Takata recall I have contacted both Subaru and the local dealer requesting service multiple times. Ive been told there is no timeline to replace the passenger airbag, however have been told that no passenger should ride in the front seat until this is corrected. Failure to fix/replace in a timely manner.
- Reno, NV, USA
Takata recall - parts still not available.
- Conroe, TX, USA
I had a 2011 Subaru legacy2.5;at 1130 am, I was pulling into a parking space at a local convenience store near us that we often go to, when suddenly on turning right into the space I heard the engine "rev"at a fast speed even though I had lifted my foot from the accelerator.(I used to drive a manual shift, and it reminded me of the sound an engine would make when trying to upshift too fast between gears)before I could react the car surged forward into the space, and I was barely able to slam the brake before it covered the 6 to 8 feet and hit a guard post, crumbling the front end to where the engine is bent and the car a total loss. The airbags did not deploy.(fortunate, as when I returned home I found the letter from Subaru that my car was part of the takata recall)interestingly, the engine still started and the car was drive-able, despite the radiator being cracked in half(we were able to park it after having it towed). I looked up the symptoms I experienced and feel that there may have been issues with the electronic throttle control mechanism or the app(which senses the position of the accelerator, as I am sure you know)my check engine light never went on.the car had acted as if it had idling issues a couple of times but not with regularity, and it had never stalled or displayed any other warning of this. I had just driven the car about 7 miles before this happened. I will never buy another Subaru;I have had other cars with troubles in the past but this is by far the most dangerous.I am just thanking the lord that the airbags didn't deploy and we weren't crushed(my 17 year old daughter was in the passenger seat).and, the car only had 24,350 miles on it! practically new condition!sad, because I really liked this car.
- Blackwood, NJ, USA
Takata recall: I am concerned with driving my vehicle with the takata airbags installed. Even though the airbags are on the passenger side, I am afraid the deployment of the airbags would still affect me as the driver. I am writing this complaint because I cannot access a rental car due to my age. I am 21 years old and am unable to access a rental car from my dealership due to my age. My dealership would be willing to rent and pay for a car if I were the proper age of 25. What concerns me about this is that I could be seriously injured as a driver if the airbags still deploy. I personally believe the dealership or rental companies need to make exceptions for those under the age of 25. I don't know what that exceptions would be, but I am afraid to drive others, let alone myself, in a car that is considered unsafe at the moment. I greatly appreciate the fact this safety complaint exists, but I would appreciate it even more if I were provided a car for the mean time so I may keep myself and others safe within my car. I do not speak for just myself, but I speak for those who are under 25 and face the same fears when driving their cars with these airbags. Thank you for your time, and hope to hear something soon.
- Elk Grove, CA, USA
Subaru of America's recall campaign: Tka-16, NHTSA no. 16V-358 states that: The parts are not available to fix the airbag problem. Their letter also states: 'until this repair is performed, do not allow passengers to ride in the front passenger seat.' However they have not authorized the dealerships to manually turn the airbags off while they wait on parts. The NHTSA should immediately enact a ruling that Subaru do this immediately.
- Ravena, NY, USA
The contact owns a 2011 Subaru Legacy. The contact received notification of NHTSA campaign number: 16V358000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Syosset, NY, USA
Takata recall. The contact owns a 2011 Subaru Legacy. The contact received notification of NHTSA campaign number: 16V358000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The dealer indicated that the vehicle was number ten on the waiting list for the repair. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
- West Dennis, MA, USA
Takata recall. The contact owns a 2011 Subaru Legacy. The contact received notification of NHTSA campaign number: 16V358000 (air bag) and felt that the part expected availability date was unreasonable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- New Hartford, NY, USA
- Burlington, VT, USA