10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
31,956 miles

About These NHTSA Complaints:

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problem #13

May 232024

Legacy

  • miles
Subaru sudden acceleration -?" Garage Accident [XXX] [XXX] -?" before noon, wet, rainy day: [XXX] returning from grocery shopping - car suddenly accelerated from near stop as she was about to enter garage, the car hit the garage brick wall. When she put her foot on the brake, the car suddenly accelerated. I have security video showing this sudden acceleration (.mp4, nhtsa doesn't accept). After accident, car drives well - all lights work - hood opens and locks. Substantial car damage to bumper and adjoining parts - wood trim damaged, garage bricks cracked and pushed in, garage door would not close. [XXX] Wed -?" took Subaru in for unexpected sudden acceleration on braking -?" [XXX] -?" test drive with Gary -?" Problem unexpected with Subarus -?" electronic control -?" no manual linkage (some transmission linkage with shift lever). Sent me home -?" no charge. [XXX] -?" Subaru sudden acceleration on braking while car cold -?" today at Trexlertown after haircut. Happened previously within week. Called Subaru 855-399-3787; INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Macungie, PA, USA

problem #12

Apr 022023

Legacy

  • miles
As I pulled up behind a car that was stopped at a stop sign, I took my foot off the gas pedal, and put it on the brake pedal. The moment i put my foot on the brake pedal, my car surged forward. I had a moment to think, and I confirmed that my foot was on the brake pedal, I had felt the brakes trying to resist the surge. I put the car into neutral, and it jerked to a stop. No one was hurt, I stopped the car in time, but I wondered if this had happened in other settings, what danger it would have posed. This has previously occurred rarely and intermittently when, starting out on some cold mornings, i shifted from reverse to neutral to drive, when backing out of my driveway in the morning.The car surged forward and I had to be quick on pressing the brake pedal hard to get it to stop before hitting a mailbox post. No warning lights went on, in any of these incidents. I called a Subaru dealer, who said there had been no recall history re this uninitiated surge behavior.

- Lake Peekskill , NY, USA

problem #11

Jul 062021

Legacy

  • miles
I have experienced two separate occasions where my vehicle accelerated even though my foot was on the brake pedal. Once, I was slowing down on a main street for a stop light behind several other cars. My vehicle began to accelerate and would have rammed the car in front of me if I had not been able to swerve into an empty turn lane. Due to the acceleration, I figured I must have accidentally hit the gas pedal, so I lifted my foot and hit the other pedal--which was the accelerator, and naturally just accelerated the vehicle more. I then put my foot back on the brake and the car came to a stop. The second time, my son was backing into our driveway. He had the brakes on. The car was slowing down. Then it suddenly accelerated backward. My son said his foot was still on the brake pedal when the car accelerated, and he did the same thing I did when I had the issue: he moved his foot to the other pedal, thinking he had made some kind of error, but found that the switch only made the car accelerate more, so he switched back to the brake pedal and the car stopped. In both of these instances, the car was initially braking when the brake pedal was applied, then began to accelerate without a change in foot positioning. The accelerator was not touched in either instances because the vehicle was going slow enough not to need much pressure, and the accelerator is positioned far enough away from the brake as it is impossible to touch both pedals at the same time. The floor mats were properly secured at both times (as they always are) and could not possibly have interfered in any way. Thankfully no one has been hurt or experienced any property damage during either of these episodes, but I am worried that one of these days, something horrible will happen if this problem is not corrected! I will give the date of the most recent occurrence in the information included with this report.

- Vernon, VT, USA

problem #10

Mar 152021

Legacy

  • 74,000 miles
The contact owns a 2015 Subaru Legacy. The contact the stated that while driving at an undisclosed speed, the brake pedal was depressed however, the vehicle unintentionally accelerated. The contact stated that the failure recurred several times. An independent mechanic was contacted and informed of the failure. The contact was informed that there were reports of similar issues with the accelerator pedal ceasing in the depressed position. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 74,000.

- Castleton, VT, USA

problem #9

Jun 172019

Legacy

  • 34,630 miles
The contact owns a 2015 Subaru Legacy. The contact made a right turn to turn into a parking lot, the vehicle accelerated and surged out of the parking space. The vehicle went over a concrete parking block, struck a guardrail, then crashed into the building behind it. Then the vehicle bounced back into the parking space. The air bags did not deploy. The contact was not injured. No police report was made. The vehicle was driven to a local mechanic. The vehicle was repaired (the contact didn't know what was damaged on their vehicle). The manufacturer was made aware of the failure and informed that they would send an official to the contact's home to inspect the vehicle. The failure mileage was 34,630.

- Milton, FL, USA

problem #8

Jun 172019

Legacy 4-cyl

  • 40,000 miles
The contact owns a 2015 Subaru Legacy. While pulling into a parking space, the vehicle accelerated uncontrollably at a high rate of speed. As a result, the vehicle drove over a barrier and crashed into a building and the steel bars near the handicapped parking area. The contact was shaken up, but not injured. None of the air bags deployed. A police report was not filed. The contact was uncertain if the failure was related to NHTSA campaign number: 16V251000 (electronic stability control). The vehicle was diagnosed or repaired. The insurance company was notified of the failure and the vehicle was towed from the scene. The dealer was contacted. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.

- Milton, FL, USA

problem #7

Nov 182018

Legacy

  • 76,000 miles
My vehicle was involved in an accident yesterday. While pulling in to a parking spot and almost completely stopped with my foot on the brake about to place the car in park, it suddenly accelerated. The result was a front end collision with the side of a restaurant and the air bags did not deploy. I'm grateful that there were no injuries but I'm worried that there may be something seriously wrong with this vehicle and possibly others like it. I'm not sure how to start an investigation of this nature so I'm turning to your organization for guidance. Please feel free to contact me if you have any further questions.

- New Windsor, NY, USA

problem #6

Oct 172018

Legacy

  • 131,254 miles
When parking in a parking spot at a school going to work, the car accelerated on it's own and went up an embankment and struck a tree causing extensive damage.

- Milford, NJ, USA

problem #5

Aug 042016

Legacy

  • 5,000 miles
In January of 2015, I purchased a new 2015 Subaru Legacy with the latest safety features and equipment. Within 3 months of purchase of the Legacy beginning in April of 2015 the radio/navigation/driver assistance display console began to lock up and become non-operable after about 15 minutes of operation. The dealer (matt slapp Subaru of newark, Delaware) had difficulty diagnosing the problem and called in the Subaru regional technician to try to recommend a fix. He recommended a complete replacement of the center console radio and display. This all took several months. When the replacement unit came in, we brought the car in for the repairs shortly after the new radio/display console had been installed, the same problem we had before was evident. In addition, we were unable to access the map and navigational function at all with the new unit. At about the same time as we were discovering this, the dealer called to tell us that the computerized inventory accounting system had flagged the mismatch between our model and the radio/navigation console that had been installed in my Subaru. We returned the car to the dealer again and for the second time a new and correct model radio/navigation console was installed. We now had access to the navigation system screen and maps again going into the fall of 2015 and for the rest of the winter everything seemed to be working fine. But during a warm spell in April of 2016 the problem cropped up again and I began to maintain a log (attached) of the occurrences which became more and more frequent as we moved into summer during the month of July the system locked up on the ride home at the end of the day on almost every sunny, warm day. Since it doesn't happen until I'm on my way and traveling on high speed, limited access highways for 90% of my commute when it's difficult to find a safe place to pull off the road,

- Middletown, DE, USA

problem #4

May 252016

Legacy

  • 13,500 miles
My 2015 Subaru Legacy has at different times (at idle in gear, coming up to a red light while moving, pulling into a parking lot or driving at 45 miles an hour) accereated on its own and would not slow down untill I put it in nuetral. I have to drive with my hand on the shifter at all times to put into nuetral. I bought the car new in 2015 and have 13900 miles on it now in July 2016.

- Budd Lake, NJ, USA

problem #3

Nov 182015

Legacy

  • 32,000 miles
Slowly pulling into a parking spot, when the car accelerated (unintended acceleration) into a brick wall. My passenger suffered 3 broken ribs from the seat belt, and I suffered whiplash, bruising from seat belt, and bruised knees. The air bags did not deploy. Subaru Corp decided to do nothing, and suggested that I trade in the car, which I have only owned for a few weeks. Do they then sell it to some unsuspecting person. Please help. VIN [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Lowell, MA, USA

problem #2

Aug 112015

Legacy

  • 8,140 miles
Electronic parking brakes will not release. Eye sight system error light on -- says to see dealer. Vehicle is in low clearance parking garage - flatbed tow truck cannot enter. Brakes are stuck on. Front of vehicle facing garage wall, which is partially open (looking through to another level). Vehicle is on a slight downward incline facing wall. Seems like all 4 brakes are locked even in neutral. Car starts fine and runs, can enter R N & D, but will not move. New vehicle -- tow truck operator does not know how to release brakes for this model year, since it is different from previous year. Vehicle received eye sight recall notification recently, but vehicle has not been serviced yet. Suspect eye sight is to blame, as it has been behaving in erratic fashion over the last few months. (turns off in extremely light rain, when it should not, stays off for a while, then turns on in heavy rain)

- Nashua, NH, USA

problem #1

Feb 022015

Legacy

  • 900 miles
The contact owns a 2015 Subaru Legacy. While attempting to cross two lanes of oncoming traffic at an unknown speed, the vehicle hesitated to accelerate and then accelerated without warning. The vehicle was taken to the dealer, but the failure could not be duplicated. The manufacturer was notified. The failure recurred several times. The vehicle was not repaired. The approximate failure mileage was 900.

- Bellevue, NE, USA