8.6

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,166 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2020 Subaru Legacy:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad
problem #57

May 142024

Legacy

  • miles
I have had two spontaneous window cracks within 6 to 9 months apart. I had a full windshield replacement and the windshield has just cracked again. The second incident, the vehicle was parked overnight so it wasn't caused by a rock or from following a car.

- New Castle, PA, USA

problem #56

Oct 012023

Legacy

  • miles
This past Sunday evening, I drove to the convenience store 4 blocks away. As I returned, I noticed a crack in the windshield starting in the middle from the left edge and was about 12 inches long. No gravel marks were found, it had cracked for no apparent reason. Sitting the next night in the garage, the crack increased about 6 more inches by the next morning. Filed claim with my insurance and was subsequently replaced by Safelite here in Knoxville Tn. This cost me $100 out of pocket and no telling how much my insurance had paid. I just found the class action today.

- Knoxville, TN, USA

problem #55

Nov 012022

Legacy

  • miles
Windshield spontaneously cracked at top. I came outside in the morning after a temperature fluctuation and there was a crack at the top with one piece of the glass sitting lower-?? it has since grown. I have been forced to drive with the crack as Subaru will do anything to not honor a warranty, ever. The eyesight I am learning is necessary for the vehicle to avoid front end collisions and to properly deploy the airbag. The crack started in November, it-??s almost August, and I cannot get it replaced under the warranty I paid. I see many people have the same problem. You can even see where the windshield cracked where an iPass was mounted from a temperature change. The wipers also cannot keep up with moderate rain, causing rain blindness in moderate precipitation and the lightest rain will turn off the eyesight causing a malfunction that will not assist in avoiding a collision. In addition, I will be complaining with the CFTC for the warranty issues. I cannot even get records of my warranty or service. Example: window regulator was a problem off the log, and salesman used it as an example, service won-??t repair. I regret buying a Subaru, they claim to be safe and reliable with great service, I am only having problems that affect the safe operation of the vehicle and I paid all this extra for full bumper to bumper and they tell me that it doesn-??t exist. In addition, that vehicle claims to get close to 30mpg, I am being completely honest when I say I had about the same mileage in a 1995 Cadillac Deville, and the mileage I got in a 2009 BMW twin-turbo far exceeded the mpg. I tried to get it repaired today under warranty. I was yelled at that it was an impact, and I wish I knew-?? would have said, -??is it more likely that I-??m lying or the company that-??s been successfully sued 4 times for this exact problem is at fault?-?? Perhaps there was a light impact in the months AFTER it broke parked in a unheated garage.

- Palatine, IL, USA

problem #54

Feb 022023

Legacy

  • miles
2020 Subaru Legacy Touring XT - Windshield cracked for no apparent reason. No stone or rock chips visible. Had same issue on previously owned 2015 Subaru Legacy. The crack starts at the base of the passenger side where heat strips are located to keep the wiper blades from freezing. The cracked windshield may cause the Subaru EyeSight safety system to malfunction, putting all passengers at risk for a potential accident. I had it inspected at a Subaru dealership. The service technician confirmed that this was a know problem. He suggested I call Subaru of America for assistance. I'm still within the 3 year warranty period but windshields are not covered. He said Subaru dealerships do not repair windshields. They will engage a 3rd party repair shop if needed. My vehicle is included in a pending class action lawsuit against Subaru for this issue. Safelite Autoglass estimated my windshield replacement at $1,035 (without insurance).

- Troy, MI, USA

problem #53

Jan 262023

Legacy

  • miles
Windshield cracked for no apparent reason. May cause the Subaru EyeSight safety system to malfunction. Crack started at the bottom of passenger side windshield where the heat strips are located for wiper blades not to freeze.

- Troy, MI, USA

problem #52

Dec 072022

Legacy

  • miles
A crack appeared in the windshield overnight while parked in the driveway with no sign of impact or other causes. This seems to be an ongoing problem with Subaru since they changed to acoustic glass for their windshields.

- New Rochelle , NY, USA

problem #51

Jul 082022

Legacy

  • miles
Front Windshield has broken last year without any sign of impact. This year front windshield has broken after very light impact. Front windshield is very weak and is not reliable even after replacement.

- South Windsor, CT, USA

problem #50

Apr 252022

Legacy

  • miles
The windshield developed a crack that started at the right A Pillar center of glass and is about 18" long. There are no visible "impact" points from anything hitting the glass. There is no "star" either. I did not hear anything hit the glass. The fissure just appeared one day.

- Dyer, IN, USA

problem #49

Apr 252022

Legacy

  • miles
For the second time in 2 months my windshield spontaneously cracked while the car was parked.

- St Clair, MI, USA

problem #48

Sep 062021

Legacy

  • miles
Front windshield cracked and there was no apparent ding from rock. Crack came from side and spread quickly. I had it replaced by Subaru and 4 months later it happened again. The crack again came from the side with no reason. Two replacements out of my own pocket. My 2020 Legacy windshield must be defective

- Mundelein, IL, USA

problem #47

Dec 292021

Legacy

  • miles
A very small chip in the windshield has now turned into a large crack. The chip is 1-2mm in depth. I have never seen such a small chip turn into a crack like this.

- Sioux Falls, SD, USA

problem #46

Nov 272021

Legacy

  • miles
This is in regard to the thin and fragile windshield subaru has decided to put into their vehicles of which there are already several civilian class action lawsuits which should have already warranted an investigation into the glass. In my particular case, the windshield is so soft whenever the slightest rock hits it, big chips come out of it. The vehicle has 5,100 miles on it and has a windshield that is worse than my 2007 subaru with 95,000 miles. Yesterday a small pebble struck the lower right corner of my windshield initially putting a chip that then cracked sitting in the garage overnight. In all my years I have had other strikes happen such as a huge rock falling off of a gravel truck (I have this on dash cam video) striking my windshield with minimal damage. Anything that touches this new 2020 subaru windshield results in a chip and or a crack compromising the rigidity of the structure, impairing visibility, and thus jeopardizing the safety of the driver. I do not feel safe driving this vehicle as I feel if a large enough rock would ever strike the windshield that it would result in catastrophic failure.

- Cary, NC, USA

problem #45

Oct 222021

Legacy

  • miles
I purchased a 2020 Subaru Legacy Sport in March of 2020. On August 25th 2020, while on the freeway a small rock chipped the upper passenger side of the windshield. By the next morning it turned into a crack which spanned almost half of the windshield directly in front of the Eyesight cameras. Once the glass was replaced with an OEM windshield, I noticed the new glass appeared to have defects. During peak glare times, the windshield appeared "pitted" as if it had been sand-blasted and was nearly impossible to see out of. I had a professional technician inspect the windshield and a new one was ordered and installed. This took months to be resolved. Next was on July 15th 2021, a small rock caused a bullseye chip in my windshield too large to be fixed. Another OEM windshield was installed. On October 21st 2021 another small rock hit the windshield on the freeway and caused a chip immediately. Within a minute the glass made a loud cracking sound and a crack over a foot long instantly appeared. In 1 year 8 months, I've had the windshield replaced 4 times. The glass is brittle and/or defective. It's dangerous and costly and needs to be addressed.

- Clackamas, OR, USA

problem #44

Sep 112021

Legacy

  • miles
Had a small rock hit my window near the driver's side on the bottom. The window cracked instantly. It was a large crack!

- Prairie Du Chien, WI, USA

problem #43

Aug 102021

Legacy

  • miles
The windshield just made a popping noise and cracked while driving.

- Princeton, WV, USA

problem #42

Jul 092021

Legacy

  • miles
I have needed to replace the windshield twice in the last month. A tiny chip starts running quickly. The glass company said that the windshield felt soft and should not have run a his touch.

- Flat Rock , NC, USA

problem #41

Jul 032021

Legacy

  • miles
This is the 2nd time my windshield cracked for no apparent reason

- Manalapan, NJ, USA

problem #40

Apr 292021

Legacy

  • miles
April 29, 2021 I went to drive my car and found my windshield cracked. I didn't hear anything hit the windshield the night before, but there was a 4 inch crack in the windshield when I went to drive to work. It continued to crack until I could get it replaced which ended up being about 10-12 inches a week later when I could finally get it replaced.

- Peotone, IL, USA

problem #39

Jul 052021

Legacy

  • miles
Windshield cracked for no reason while driving. Nothing hit the windshield. Car was slowly turning with no other car in front of it. There was a loud pop sound and the windshield was cracked on the driver side. Called dealership, and they said a self cracking windshield is not covered under warranty. Only 18,000 miles on the car. Will have to go through insurance until this is finally a recall.

- Grand Haven, MI, USA

problem #38

May 172021

Legacy

  • miles
Cracked windshield with no known impact. Parked car at work around 10:50am came out for lunch at around 2:00pm. Windshield is cracked with no noticeable impact location. Crack starts at edge/top of windshield straight line down then branches off bilaterally.

- Hamilton, NJ, USA

Read the next 20 complaints »