10.0
really awful- Crashes / Fires:
- 0 / 3
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 72,173 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The car burst into flames at 2:30 in the morning in my driveway. We last drove the car home at 10:30 the night before, so the car had been sitting for four hours in cold weather (around 20 degrees). The dogs started barking and I woke up to find my car burning in the driveway. Firetruck came around 5 minutes later and put out fire. Fire was burning around entire vehicle. Fireman said that fire appeared to be internal to the car and not caused by human intervention. Police put the fire down as a "routine" engine fire. I am very concerned about the safety of older Subaru vehicles.
- Vienna, VA, USA
Our son was driving our 2004 Subaru Outback into a target parking lot. As he entered he noticed smoke and heat coming from driver's door. He stopped, shut the engine off as flames were now coming from the door. He called the durham North Carolina fire department and they put out the fire. Interior of car in door, dash, windshield areas severely damaged. Appears to be electric problem although no windows or anything in this door area were in operation. No prior problems. Car towed to aaa and will take it to Subaru dealer next week. He avoided getting burnt, barely.
- Brunswick, ME, USA
My 2004 Subaru Outback sedan would idle extremely high. When I put it in reverse it would lurch back suddenly. As I was driving, I would take my foot off the pedal and it would remain at the speed I was going. It was looked at twice and was not able to be replicated. The service tech stated he had seen the problem before and would clean out the throttle box. Approximately 2-3 weeks later the vehicle would not go over 40 mph without lurching back and forth and making a violent banging noise, at this point the check engine light came on. The vehicle was towed to the dealership. They replaced the throttle sensor system with negative results and stated they were not able to rectify the problem. Currently vehicle is in shop waiting for tech support to call.
- Watervliet, NY, USA
Upon starting the vehicle and shifting in drive or reverse, the vehicle will accelerate erratically with force. This has also occurred with normal driving. The vehicle has been to the dealer on several separate occasions, but the problem recurred. On each occasion the following repairs were made; electrical grease was applied on the tcs contact. 3 days later the problem recurred. Dealer adjusted the accelerator throttle, and 3 days later engine light illuminated while driving. Dealer replaced the ECM control module, and the next day vehicle stalled again while coming to a stop. Dealer was unable to correct the problem, which has been passed on to the manufacturer, and no response was received at this time.
- Harpers Ferry, WV, USA
On June 28, 2004, while driving between 25 to 30 mph, the speed dropped to 5 mph. The consumer depressed the gas pedal and the vehicle would not move. The vehicle was taken to the dealer, and the mechanic found nothing wrong. On July 4, 2004, while driving between 45 to 50 mph speed dropped to 5 mph and suddenly the vehicle accelerated from 5 to 70 mph in less than 10 seconds. The vehicle was towed to the dealership, after several attempts to fix the problem vehicle was still at the dealership. The dealer repaired the vehicle by replacing the entire computer system.
- Arlington, MA, USA
- Orchard Park, NY, USA