10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 14,521 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My 2011 Subaru Outback is part of the airbag recall. I have phoned Subaru 6 times and they refuse to fix my airbags. The reason is that I live on a small island in Hawaii that does not have a dealership or even a car repair shop. The vehicle must be shipped to oahu to be fixed and Subaru refuses to do this.
- Maunaloa, HI, USA
I took my vehicle to the Subaru in missoula, mt in October of 2019 to fix the takata air bag recall. In July of 2019 I received a recall for the exact same problem. I called the number on the recall notice 855-371-5406. I was informed that Subaru had put in the same non-working, unsafe parts that were in the airbag prior to the 2019 recall. Subaru did this to buy time to get the parts needed to actually fix the problem in stock. Takata told me this. For nearly a year I have been driving around thinking that my passenger side airbag was safe. Subaru will not address this but they do want to inconvenience their customers a second time. Subaru customers should have been informed. Instead, Subaru was deceitful and now intend to steal more time from the customers to fix this problem that they said was 'life threatening.'
- Stevensville, MT, USA
The contact owns a 2011 Subaru Outback. The contact stated that while driving 55 mph, the side curtain air bags deployed without impact which disabled the front driver's and the front passenger's seat belts. The contact called the ganley Subaru of bedford located at 123 broadway ave, bedford, oh 44146, and the technician declined to look at the vehicle. The manufacturer was made aware of the failure and provided the contact a case number. The contact was not given a callback. The vehicle was not repaired. The failure mileage was approximately 113,000.
- University Heights, OH, USA
The contact owns a 2011 Subaru Outback. The contact stated that while his wife was attempting to parallel park the vehicle suddenly accelerated colliding with the vehicle in front. The contact stated that his wife shifted to drive, the engine revved and she lost control the vehicle. The air bags did not deploy. A police report was filed. The vehicle was towed to an auto body repair facility. There were no injuries sustained. The vehicle was then taken to rafferty Subaru (4700 West chester pike, newtown square, pa 19073 phone: (610) 353-6900) who stated they were unable to find a cause for the failure. The manufacturer was made aware of the failure and offered apologetic gestures regarding the matter, however, a case was not opened. The contact stated they found that there was a class action lawsuit in his state of residency regarding the same failure his wife had experienced. The approximate failure mileage was 80,000.
- Upper Darby, PA, USA
I accepted a recall to replace the passenger air bag by the dealer evenston Subaru, 3340 oakton str, skokie, ill, 60076; after this recall replacement was performed, my car had problems like the passenger window did not opperate from the commend button of the same door and the power outlet from the middle console did not have power. The dealer that produced these troubles refuse to support the cost of repair.
- Morton Grove, IL, USA
Takata recall. The contact owns a 2011 Subaru Outback. The contact received notification of NHTSA campaign number: 19V009000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Subaru of rochester (located at 4840 Maine ave SE, rochester, mn 55904, (507) 285-4777) was contacted and confirmed that the part was not available. An appointment was made for may of 2019 to have the vehicle repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Rochester, MN, USA
Takata recall. I received notice and responded. Called Subaru dealers and soonest they can schedule is November 2019. Roughly 7 months out. This recall is a big deal. This is a safety issue that needs to be repaired in a timely matter. 7 months is to much. Within a month is acceptable.
- Lynnwood, WA, USA
Takata recall. I received the recall 3/3/19 marked "urgent, important safety recall." My Subaru dealer in hyannis, MA informed me that I could go on a waiting list since they do not have the replacement parts. They expect to replace the airbag at the end of may or in June. This doesn't feel urgent.
- Orleans, MA, USA
Takata recall. The contact owns a 2011 Subaru Outback. The contact received notification of NHTSA campaign number: 19V009000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Northtown Subaru (3930 sheridan dr, amherst, NY 14226, (716) 992-6547) was contacted and confirmed that the next available appointment was not until August of 2019. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Buffalo, NY, USA
Takata recall. The contact owns a 2011 Subaru Outback. The contact received notification of NHTSA campaign number: 19V009000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Cascade auto center (148 easy St, wenatchee, wa 98801, (509) 888-2985) was contacted and confirmed that the next available appointment was not until June of 2019. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Ephrata, WA, USA
The contacts owns a 2011 Subaru Outback. The contact received notification of NHTSA campaign number: 19V009000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. North town Subaru (3930 sheridan dr, amherst, NY 14226, (716) 992-6547) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Amherst, NY, USA
Takata recall - also, wiper motor safety recall. I've attempted to work with Subaru to get these two recalls addressed, and made two phone calls in early April, and after being told to wait and be contacted by an approved dealership, there was no follow-up and no appointment set. After several weeks of waiting I contacted Subaru again, this time through email on May 20th, and was again told to wait to be contacted by the closest approved dealership, which is more than 40 miles away in my case. Throughout the process, Subaru has made no attempt to accommodate the distance or time required to perform the repair. Still, I've done as they asked and waited to be contacted by my closest approved dealership (chatham parkway Subaru), and again there was no follow-up. I've been attempting to get these recalls addressed since April 4th, and have grown increasingly frustrated with how difficult its been to get their attention. I do not know if this is the appropriate avenue to file such a complaint, but I'm unsure of exactly what options are available to me at this point. I just want to have two safety recalls repaired.
- Statesboro, GA, USA
Takata airbag recall. No one can tell me if my car needs a new airbag. My granddaughter has to ride in that front seat as there are 3 grand children in the back. I don't want to keep putting her in danger (date below is date I writing this complant
- Seattle, WA, USA
Takata recall. A Subaru dealership replaced the airbag (according to their service records). However, Subaru corporate continued to send me recall notices. Not sure what happened. 1) they replaced my airbag and forgot to tell Subaru. Ok outcome 2) they replaced my airbag, and updated a different car with Subaru (which won't get recall notices anymore). Passengers in that car at at lethal risk now. 3) they didn't replace my airbag, and actually put that airbag into a different car. My passengers are at lethal risk now. I asked the service person to investigate, but he just said "it's done, don't worry" airbag replacement was November 2016. The last service was this week.
- Mountain View, CA, USA
Our 2011 Outback wagon was hit on the driver's side by a bus. It was totaled. The side airbag did not deploy. The driver sustained a serious head injury.
- Tampa, FL, USA
2011 Subaru Outback. Consumer writes in regards to passenger side airbag safety recall. The consumer stated the recall exceeded a reasonable amount of time. Updated 10/23/2017
- Columbia, SC, USA
Takata recall : multiple dealers have reported that they do not have the parts to fix this airbag recall. I have taken it to more than one dealer in more than one city who has given me the same response. I am currently driving around with these faulty airbags which potentially could harm me in the case of an accident. I would like them replaced as soon as possible.
- Austin, TX, USA
Takata recall
- Nanty Glo, PA, USA
Takata recall. The contact owns a 2011 Subaru Outback. The contact received notification of NHTSA campaign number: 17V014000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (lithia reno Subaru 2270 kietzke ln, reno, nv 89502 (775) 800-5534) who confirmed that the parts were not available. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure. VIN tool confirms parts not available.
- Reno, NV, USA
- Madera, CA, USA