10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 32,333 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Subaru Outback (2012), when stopped for 1-2 minutes, with the engine and ignition off, and the gear shift in park, on a slight incline (to check a potential safety hazard) suddenly rolled backwards as I was leaning in to retrieve my bag. I was dragged across the normally busy road, barely able to hang on (by both hands grabbing anything I could inside the car). My legs scraped on the ground violently burning though my sneaker then ankle flesh and grazed the bone badly. My legs on the road turned the 1.5 ton vehicle a few degrees as it careened under rapid acceleration reaching an estimated 8-10 mph bumping over 2 kerbs pulled me even further out of the car, but still hanging on. Luckily the open driver's door engaged with a hedge which ripped the door almost off the car and turned the car another 35 degrees or so, avoiding a violent crash into the neighbor's house. Instead the car grazed a wooden post (further slowing it) then hit a second post which brought the car to a hard stop. This pushed me out of the car onto a patch of grass, back to the car. An engineering assessment later revealed the shift-interlock had failed (involving a couple of parts) so that the gear may be shifted (or shift itself) when the engine and ignition are off with the keys still in. My injuries include ankle (on a leg with a hip replacement), ptsd (diagnosed as caused 100% by the crash) and exacerbation of multiple-sclerosis causing debilitating bouts of trigeminal neuralgia and with additional brain damage (proven by increased lesion load on mri scan). Therefore the vehicle failure on this model is also potentially dangerous to other owners of the same model car. We also researched and found one almost identical case with the same model, the same roll-in-park but far more serious injury as the driver was knocked down by the door, apparently as the car rolled over.
- Oak Ridge, TN, USA
My 2012 suburu Outback was stopped at a gas station in neutral and I got out of the car. My wife turned the engine off and the car started to roll backward. I could not get back into the car in time and my wife could not pull the emergency brake because Subaru did not put an emergency brake into that model that year. They have since corrected that design flaw. The car rolled backward across a road and onto a concrete island and over a rock which damaged the exhaust system. This accident could have been much worse and not having an emergency brake troubles me. I think the very least Subaru should do would be to repair the damage done by not having an emergency brake in the car.
- Shrub Oak, NY, USA
- Chesapeake, VA, USA