Called Subaru Roadside assistance at 8:15am when my 2015 Outback failed to start after a 5 minute trip to drop off my son. I waited on the phone for 20 minutes in -5 degree weather to talk to someone. Once I had them on the phone they told me they would have someone at my location in 30 mins. They texted me the contact info. I returned to the car at the stated time and waited for another 30mins. I attempted multiple times to contact Subaru Roadside and the tow company they texted to me, to no avail.
I called AAA. They came in 10 mins and jumped me. I still have no idea if Subaru Roadside ever showed up. I called Subaru of America and complained- I got a lame apology call at 1pm and was told that they would "tell their manager" which means that I wasn't rude or mad enough to have anything happen. Will never call Roadside Assistance again, and while it's technically "free" we're paying for it somewhere in our car. Worthless.
Called Subaru Roadside assistance at 8:15am when my 2015 Outback failed to start after a 5 minute trip to drop off my son. I waited on the phone for 20 minutes in -5 degree weather to talk to someone. Once I had them on the phone they told me they would have someone at my location in 30 mins. They texted me the contact info. I returned to the car at the stated time and waited for another 30mins. I attempted multiple times to contact Subaru Roadside and the tow company they texted to me, to no avail.
I called AAA. They came in 10 mins and jumped me. I still have no idea if Subaru Roadside ever showed up. I called Subaru of America and complained- I got a lame apology call at 1pm and was told that they would "tell their manager" which means that I wasn't rude or mad enough to have anything happen. Will never call Roadside Assistance again, and while it's technically "free" we're paying for it somewhere in our car. Worthless.
- K S., Brunswick, ME, US